Mercedes-Benz of Rocklin

3rd Mercedes Benz car purchase My wife and I purchase our 3rd car at the dealership and were please and satisfied with the service they provided us. Having James Reemts and Ted Mav My wife and I purchase our 3rd car at the dealership and were please and satisfied with the service they provided us. Having James Reemts and Ted Mavritsakis as our sales people made us come back to get another vehicle. They are both knowledgeable and courteous and will help you the best they can to fit your needs. We also don't want to forget about Andrea Bryner. This person is always helpful and courteous everytime when we purchase a new car. She is always smiling and has that positive attitude when we sign our paperworks for financing. These 3 people is the reason why we come back to purchase a new car at this dealership in Rocklin. More

Bad customer service I bought 2 cars from this dealership. Both times I have been sold service programs which they later back tracked on. When i bought my c class I was I bought 2 cars from this dealership. Both times I have been sold service programs which they later back tracked on. When i bought my c class I was forced to buy pre paid maintenance saying it was mandatory on leased cars. Later I found out it was a lie and the dealership was forced to take it off the contract. When I bought my GLK, I was sold TIRES FOR LIFE program saying I can get free tires for the life of the car, however when I approached recently, to Change the tires, I was told the program is not valid any more because I did not use the dapealership for servicing the car. I disagreed since I don't remember anyone telling me that requirement. The sales/service department promised me to send a copy of my contract. It has been months and after my repeated queries all I receive is silence. This dealership lacks total customer service and sales ethics, the least we expect from a business for them to keep their word or at least call the customer and tell the customer the honest status. If I recommend this dealership yo anyone I know, then I will be doing a disservice to them. More

4th NEWCAR PURCHASE I just purchased my 4th MB at the dealership and as always the process was pleasant and effortless. Having James Reemts as my salesperson on all of m I just purchased my 4th MB at the dealership and as always the process was pleasant and effortless. Having James Reemts as my salesperson on all of my purchases has provided me with the confidence I consider essential to having confidence with the sales staff's level of vehicle expertise and professional demeanor. From the time of placing the factory order thru the vehicle delivery process, James was attentive to my personal needs, provided me timely build status updates and made the overall purchasing process pleasant and effortless, while also respecting my time. More

Service B Rocklin Mercedes is a beautiful dealership in a wonderful location!! I appreciate the lounge amenities, friendliness and efficiency. Wayne always ta Rocklin Mercedes is a beautiful dealership in a wonderful location!! I appreciate the lounge amenities, friendliness and efficiency. Wayne always takes care of me to the fullest!! Im always set up with a loaner car if I'm scheduled for a full service to avoid waiting around the dealership all day. I have also taken advantage of their shuttle service. Rocklin is definitely my service dealership of choice!! More

Red Carpet Service Efficient, professional, and high-tech service. Courteous and timely shuttle service while our vehicle was being attended. Thoughtful communication Efficient, professional, and high-tech service. Courteous and timely shuttle service while our vehicle was being attended. Thoughtful communication via cell phone and texting. Confidence-inspiring. More

Great person to work with! Brian is very polite and doesn't like to waste time. He will make sure you are satisfied with the car you want before anything. Brian is very polite and doesn't like to waste time. He will make sure you are satisfied with the car you want before anything. More

Amazing Customer Service!!! We showed up a few minutes before close and we treated like they had all the time in the world, knowing that we were 2 hours from home. From start to We showed up a few minutes before close and we treated like they had all the time in the world, knowing that we were 2 hours from home. From start to finish, we were given professional and courteous service! As we were leaving, my husband remarked "well, I guess we have just experienced a "Mercedes Experience"! It was the best car buying experience I have ever been part of! More

Quick and Easy! Super fast and easy negotiations. Couldn't ask for much better. Brian was just great to work with. Everyone was nice and accommodating, in fact. Lovel Super fast and easy negotiations. Couldn't ask for much better. Brian was just great to work with. Everyone was nice and accommodating, in fact. Lovely and hospitable environment. I'm a repeat customer so I know. More

James is amazing one word describes James Reemts "amazing". I will recommend Mercedes of rocklin to anyone I know. The staff and dealership is beyond wonderful. Than one word describes James Reemts "amazing". I will recommend Mercedes of rocklin to anyone I know. The staff and dealership is beyond wonderful. Thank you. More

Great Service Rep Service rep on time and goes out of the way to assist client. Detail of work perform on the vehicle is always clear and what the mechanic will do to y Service rep on time and goes out of the way to assist client. Detail of work perform on the vehicle is always clear and what the mechanic will do to your vehicle. Follow-up and completion of work always prompt. Pick-up of your vehicle courtesy SMS always appreciated. In addition to SMS, a phone call from the service rep for vehicle ready for pick-up. More