Mercedes-Benz of Rocklin

Great service center!! Most of all - the staff is five stars. They are so accommodating and helpful with a smile - this includes the girl behind the cookie counter! Most of all - the staff is five stars. They are so accommodating and helpful with a smile - this includes the girl behind the cookie counter! More

Service meets my expectations I have been bringing my car to Von Housen in Rocklin since I purchased it in 2005. There has been a variety of maintenance or repair items over the ye I have been bringing my car to Von Housen in Rocklin since I purchased it in 2005. There has been a variety of maintenance or repair items over the years which have always been resolved to my satisfaction. I am informed of items which will need attention in the future (ex: brake wear) as well as items needing attention during the current service. I appreciate the Classic Car discount I receive on my older model car as well. I plan to continue bringing my car to Von Housen for service or repair in the future More

First Mercedes experience was amazing, Brian Jackson made us feel like the only customers on the lot. It was truly a special experience for us. We'll be back to buy from him again. Brian Jackson made us feel like the only customers on the lot. It was truly a special experience for us. We'll be back to buy from him again. More

Very happy with our experience Buying a car is always stressful. We went in there with our reserved expectations, and walked out new Mercedes owners. Alex, from the Sales staff, w Buying a car is always stressful. We went in there with our reserved expectations, and walked out new Mercedes owners. Alex, from the Sales staff, was easy to work with; no pressure. Going into the office to talk bottom line numbers with James was a collaborative effort, in the end it met each parties goals. Andrea in finance was wonderful to work with, she is an enthusiastic professional! The next day I went back to learn more about the automobiles features. Mikayla provided friendly top-notch customer service and wowed me with her vast knowledge. Thanks everyone at Rocklin Mercedes for making our experience splendid! More

excellent service Carolyn was amazing she went above and beyond my expectations to make sure that the issues I had with my car were fixed. I would highly recommend th Carolyn was amazing she went above and beyond my expectations to make sure that the issues I had with my car were fixed. I would highly recommend this dealership for customer care and there commitment to service. More

Amazing customer service. Randy helped us decide what car would best suit us. He was not pushing us to buy anything and answered all questions patiently. Very professional. Ron Randy helped us decide what car would best suit us. He was not pushing us to buy anything and answered all questions patiently. Very professional. Ron who finalized paperwork was very professional as well and helped us decide what warranties and care products will work best. First time out car buying was not nerve wrecking and we are happy with our ride and service. MB of Rocklin RoCKS! More

Our first Mercedes Benz, what a great experience! My husband and I are in our 70's, and have never owned a Mercedes Benz. From the time we stepped into the showroom we were treated with respect, know My husband and I are in our 70's, and have never owned a Mercedes Benz. From the time we stepped into the showroom we were treated with respect, knowledge of the vehicles, and lots of patience. From the test drive through the purchase process and then the vehicle instructions, everything was explained and all of our questions were answered. GREAT EXPERIENCE! We love our Mercedes Benz! More

Beautiful Dealership, Pleasant, knowledgable Staff I never look forward to the negotiation process of purchasing a new vehicle.....However, the beautifully designed dealership, in Rocklin, is a spectac I never look forward to the negotiation process of purchasing a new vehicle.....However, the beautifully designed dealership, in Rocklin, is a spectacular ambiance to do so and all women: visit their Powder Room! I lease my cars and usually try to turn them in, a few months before their expiration. Such the case this recent lease term.. I have been buying/leasing cars from Mercedes for most of my life, so, know "The Drill!" Mercedes of Rocklin reached out to me, first. I received a call from Zach Will ,inquiring if I were interested in turning my vehicle in early. I responded, "absolutely!" I told Zach exactly what model I wanted and the terms. He called me back, shortly, found my vehicle.....still on a cargo ship, shortly to arrive in L.A. I, then, drove to Rocklin to personally meet Zach and finalize negotiations. Zach was not only very professional, but genuinely friendly and engaging. He really made an effort to meet my lease requests and in a very short period of time. I think I was in and out in an hour, or, so. I should also mention Andrea Bryner, in Financials. She, also is very pleasant, knowledgable and facilitated, easily, the accounting. She was very fair and I was happy, ultimately, with my monthly payments. In closing, I would highly recommend Mercedes of Rocklin to others and steer them to Zach and Andrea. Thank you, both!.......A very satisfied customer. More

MBZ of Rocklin is outstanding! I live in Lincoln but purchased a previously owned 550 SL from a dealer in Santa Rosa. The Rocklin service was more than I had expected. Brandon Steve I live in Lincoln but purchased a previously owned 550 SL from a dealer in Santa Rosa. The Rocklin service was more than I had expected. Brandon Stevens was exceptionally helpful as were the other technicans and support personnel. I plan to purchase my next Mercedes from MBZ of Rocklin. More

Mercedes Benz in Rocklin is like a 5 star hotel! This was one of the best experiences I have had in buying a new car. I love the facility and then personal attention to detail was beyond what I have This was one of the best experiences I have had in buying a new car. I love the facility and then personal attention to detail was beyond what I have experienced in the past. My Sales Manager, Aaron was great and knowledgable and my Service contact person, John, was a delight. I look forward to being part of the Mercedes family for years to come. More