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Mercedes-Benz of Rocklin

Rocklin, CA

3.7
2,997 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,997 reviews

June 11, 2016

Routine Service Wayne Schmid made the routine service experience convenient and quick. They had my car overnight so I simply dropped it off on the way to work one day More

by MB23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Jun 15, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to write this review! We are excited to hear about your experience here at Mercedes Benz of Rocklin. We try to make the car service experience as easy and accommodating as possible and it's great to see that it worked out so well for you. Thank you so much for your feedback and we look forward to servicing you and your vehicle in the future! -Victoria Roth: Customer Relations Manager.

June 11, 2016

New Tires Wayne was an excellent advisor. Help me work thru getting new tires plus front end alignment. excellent price also. I would recommend you talk wit More

by CHARLENELINDSEY
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
June 10, 2016

Everything was to my satisfatory Everyone in Rocklin dealership appears to be very kind and sincere on pleasing the customers to the fullest of our satisfactory keeping ou very happy More

by 123MBclara
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Emerson
Jun 15, 2016 -

Mercedes-Benz of Rocklin responded

Here at Mercedes Benz of Rocklin we strive to bring the best of the best experience to each and everyone of our customers. It pleases me to hear that we accomplished this ideal for you. Thank you for taking the time to give us your feedback! We look forward to servicing you and your vehicle again in the future. -Victoria Roth:Customer Relations Manager.

June 09, 2016

Always receive excellent service Since I purchased my car new at the Rocklin dealership, I have used their service department exclusively. I am always able to get a convenient servic More

by L DUTRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens, Carolyn Jackson
Jun 15, 2016 -

Mercedes-Benz of Rocklin responded

Here at Mercedes Benz of Rocklin we strive to bring the best service experience we can for our customers. We are excited to hear about your positive experience and will continue to give you the level of customer service you deserve. Thank you so much for taking the time to write this review! We look forward to servicing you again! -Victoria Roth: Customer Relations Manager.

June 09, 2016

PUrchased my car out of existing lease. Tom Emerson is an exceptional sales rep with whom we have done business several times over the years. The car was inspected, detailed and beautiful w More

by steve81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Emerson
Jun 15, 2016 -

Mercedes-Benz of Rocklin responded

Congratulations on the purchase of your vehicle Steve! Tom is a great sales associate and we are so lucky to have him on our sales team here at Mercedes Benz of Rocklin. Thank you for taking the time to write this review! We look forward to you coming back here for your car buying experience. -Victoria Roth: Customer Relations Manager.

June 09, 2016

Best salesman and customer service MB of Rocklin is by far the best dealership in Sacramento! Even though they are owned by the same company as the MB of Sacramento, the people at Rocki More

by kaorudesai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid, Mahmoud "Mike" Sulman
Jun 15, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to write this review! I want to personally congratulate you on the purchase of your new Mercedes Benz! We are delighted to hear that you came back to purchase another car! We will keep delivering you the best customer service here at Mercedes Benz of Rocklin. We looks forward to servicing you again in the future. Victoria Roth: Customer Relations Manager.

June 08, 2016

Outstanding Everyone at the dealership was extremely nice, helpful and friendly. We couldn't have asked for more! Customer service was beyond our expectation, s More

by nancyjthiessen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The two girls that helped us with the tutorial on the car, Lisa Brown, Bob Hunter, Alex Aldarwish
June 06, 2016

Always excellent AS usual, the experience was excellent, from the time I checked in, to the time I picked up the car. Wayne contacted me when the car was ready, and pi More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Jun 15, 2016 -

Mercedes-Benz of Rocklin responded

Thank you Jeff for taking the time to write this review! We are happy to see that your service experience met you expectations. We always strive to bring the best customer experience to our customers every time they walk through our doors. As always, we look forward to meeting your service needs next time you come in. -Victoria Roth: Customer Relations Manager.

June 05, 2016

Exceptional! James Reemts is an excellent representative. He is very accommodating with his time, knows the product line, and is able to match the customer with th More

by Bill/Loretta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Reemts
Jun 15, 2016 -

Mercedes-Benz of Rocklin responded

Congratulations on the purchase of your new Mercedes Benz! It pleases me to see that you drive such a long way to come to our dealership. Thank you so much for your businesses and choosing us for your sales needs. James is a great sales associate and we are so lucky to have him on our team. Thank you again for your feedback. -Victoria Roth: Customer Relations Manager.

June 04, 2016

Jeff Ball is your guy I highly recommend Jeff. I came up from the Bay Area after a very bad experience at a dealer down here. Because of that experience I almost gave up More

by sag1218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Ball
Jun 15, 2016 -

Mercedes-Benz of Rocklin responded

First, I want to congratulate you on the purchase of your new Mercedes Benz! That's a really exciting experience and I am so happy that Jeff was able to turn the car buying experience around for you. Jeff is a great salesperson and we were happy to have him on our team here at Mercedes Benz of Rocklin. We also pride ourselves in our complimentary refreshments! Always nice to have some good tea while deciding on what car you want! Thank you so much for choosing our dealership and thank you for the feedback. -Victoria Roth: Customer Relations Manager.

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