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Mercedes-Benz of Rocklin
Rocklin, CA
2,997 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,997 reviews
June 16, 2016
Simply awesome Just all-around good service with smiles on their faces. Also getting my car back very prompt. And Brandon is the bomb he can answer any question I ha Just all-around good service with smiles on their faces. Also getting my car back very prompt. And Brandon is the bomb he can answer any question I have with my car very knowledgeable More
by COCO.PEBBLES31
Verified CustomerEmployees Worked With
Brandon Stevens
June 16, 2016
Wonderful as always! The leather on my driver's seat was ripping. I'm the only driver and my car is 4 years old. From other MB's I've owned in the past I knew this was n The leather on my driver's seat was ripping. I'm the only driver and my car is 4 years old. From other MB's I've owned in the past I knew this was not right. My service manager not only contacted MB but got me the car in a few hours with a new seat curtesy of MB. I truly drive a Mercedes because the company stands solidly behind every part of their car. I've had them replace things on my last MB that no other car company on earth would have replaced on a car "out of warranty" I've driven nothing but Mercedes for 20 years and plan to drive them for the next 20 years too! More
by bsbivens
Employees Worked With
Wayne Schmid
June 15, 2016
No Parts Not fair to blame the dealer for not having the parts to fix the recall. Staff was on the ball, but overshadowed by the lack of parts. Not fair to blame the dealer for not having the parts to fix the recall. Staff was on the ball, but overshadowed by the lack of parts. More
by placerpaul
Employees Worked With
Brandon Stevens
June 14, 2016
found the car we were locking for We did shop around and found the Rockin dealership was the best we went to. We found the car at the price that we could deal with. The salesman Zack k We did shop around and found the Rockin dealership was the best we went to. We found the car at the price that we could deal with. The salesman Zack knew the cars and was helpful. The underwriter could tell what we wanted and didn't push stuff that we didn't want. I give them the five stars More
by podman
Employees Worked With
Zach Will
June 14, 2016
Routine service performed satisfactory. Find replacement of passenger side vanity mirror too expensive for a dislocated flap. It should be a simple pin/spring replacement than a whole visor Find replacement of passenger side vanity mirror too expensive for a dislocated flap. It should be a simple pin/spring replacement than a whole visor. Very disappointed. More
by BOBKIM33
Employees Worked With
Carolyn Jackson
June 13, 2016
Service Personnel The service people were absolutely great. They were are friendly, well groomed, and eager to correct the problems I was there presenting before them The service people were absolutely great. They were are friendly, well groomed, and eager to correct the problems I was there presenting before them with my new C300. Although I consider their attitude to be 5 stars but the quality of work performed on my new vehicle was less than I would have expect from Mercedes Benz. To be fair to the service people, I am somewhat of a perfectionist. Overall I would definitely recommend their service department to my most closest friends and family members and coming from me that is great. More
by jackieosbornee
Employees Worked With
Greg Burnett
June 13, 2016
2016 C300 Bob Hunter and Jim Reemts are irreplaceable assets to Mercedes-Benz organization and the exact reason I will be a loyal customer for life. They've hel Bob Hunter and Jim Reemts are irreplaceable assets to Mercedes-Benz organization and the exact reason I will be a loyal customer for life. They've helped me find the perfect car for my mother's birthday where they were professional, honest and made it a fun experience for me. Thank you, Robert R More
by robert.radusinovic
Employees Worked With
Andrew Ridge, Bob Hunter, James Reemts
June 13, 2016
This was the best experience I have ever had !! I dealt with BRIAN JACKSON and he was amazing! He never pressured me and was very easy going and honest about the numbers. He took care of everythin I dealt with BRIAN JACKSON and he was amazing! He never pressured me and was very easy going and honest about the numbers. He took care of everything and even had a driver pick me up at my home. I was in and out of there is no time at all! It was the best experience I have ever had purchasing a car. And big bonus!!! I love me car More
by garbagegirl
Employees Worked With
Brian Jackson
June 11, 2016
Customer service at its best MB Rocklin has customer service nailed! The staff is courteous and helpful as soon as you pull up to the service curb. I've worked with Carolyn for MB Rocklin has customer service nailed! The staff is courteous and helpful as soon as you pull up to the service curb. I've worked with Carolyn for many years now and she is extremely helpful and informative. I've never experienced consistent excellent customer service like I have at MB Rocklin. More
by ANGELA5
Employees Worked With
Carolyn Jackson
June 11, 2016
C350 service I feel very confident in the service I received at Mercedes -Benz rocklin. They explained which service I was receiving and double checked concerns I I feel very confident in the service I received at Mercedes -Benz rocklin. They explained which service I was receiving and double checked concerns I had brought to thier attention. More
by JNAPOLI
Employees Worked With
Greg Burnett
