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Mercedes-Benz of Rocklin

Rocklin, CA

3.7
2,997 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,997 reviews

June 20, 2016

New car purchase We always receive excellent customer service anytime we are in the dealership. Ted did a great job getting us the best deal on our new GLC. We are so More

by SLA030353
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn Jackson, Wayne Schmid, John Nishita, Ted Mavritsakis
Jun 21, 2016 -

Mercedes-Benz of Rocklin responded

Congratulations on the purchase of your new Mercedes Benz! We always strive to bring the best customer service we can to all our guests. It pleases us to hear that we met your expectations and that everyone here was of so much help to you. We look forward to you visiting us again in the future! Thank you for taking the time to write this review! -Victoria Roth: Customer Relations Manager.

June 19, 2016

Quick and Caring Help My dash showed my right rear tire was down to 17#'s of air. I drove straight to the dealership in a bit of distress and was helped immediately. The More

by pcolombo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
andy, Wayne Schmid
Jun 21, 2016 -

Mercedes-Benz of Rocklin responded

That is great news that we were able to patch it without having to replace the tire! We are happy to hear that it was something of an easy fix and we were able to get you in and out. Thank you for taking the time to write this review! We look forward to you visiting us again. -Victoria Roth: Customer Relations Manager.

June 18, 2016

Fabulous. Buy a car or lease a car from these folks, and they always have your back; James found a perfect new lease for us, held our hand, walked us through th More

by klilly0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Reemts
Jun 21, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to write this review! We are so happy to hear about your experience here at our dealership, and it pleases us that it was such a great one! We strive to deliver great customer service to each and every single one of our customers. James and Andrea are both great assets to our team. We look forward to you visiting us again and congratulations on the purchase of your new Mercedes Benz! -Victoria Roth: Customer Relations Manager.

June 18, 2016

Great service everytime Our dealer gives us great service. We are under a warranty and we have used it many times. Each time we get our SUV back fixed and detailed. Brandon g More

by david42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Mavritsakis, Brandon Stevens, Ted Mavritsakis
Jun 21, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to write this review! We are so happy to hear about such a positive service experience each and every time you come in. Brandon is wonderful and we are so lucky to have him on our service team here at Mercedes of Rocklin. We look forward to servicing you in the future! -Victoria Roth: Customer Relations Manager.

June 17, 2016

The perfect experience An excellent, low pressure buying experience. My wife and I were at ease from start to finish and we couldn't be more impressed. Randy is the least "C More

by tret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Thomas, Randy Shomon
Jun 17, 2016 -

Mercedes-Benz of Rocklin responded

Randy is a great salesman and we are so lucky to have him in our Mercedes of Rocklin family. It pleases me to hear about such a wonderful experience. Car buying can be stressful and its awesome that he was able to make that experience a real positive one for you. We look forward to you visiting our family here again in the future. Thank you for posting this review! -Victoria Roth: Customer Relations Manager.

June 17, 2016

Professional, the entire staff works extremely well together My husband and I were going to purchase our lease car. The car has been awesome and working with the sales team, every detail was explained, changes More

by levan
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Reemts
Jun 17, 2016 -

Mercedes-Benz of Rocklin responded

Levan, that sounds like such a great experience here! We do take pride in our facilities and staff and bring the best customer service we can to each and every single one of our customers. I am happy to hear about your experience and thank you for sharing! We look forward to you visiting us here at Mercedes of Rocklin in the future! -Victoria Roth: Customer Relations Manager.

June 17, 2016

Extremely helpful, I recommend to all car shoppers! Very informative and kind here. Tom guided me through the process and was easy to reach. Put me in a better situation than I ever been. Not to mention More

by lessettemaldonado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron, Thomas Emerson, Ted Mavritsakis
Jun 17, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for writing this review! It is great to hear that you received the world class service we pride ourselves on here at Mercedes of Rocklin. Congratulations on the purchase of your car! Tom and Ted are great sales associates and we are so happy to have them on our team. We look forward to you visiting us again! -Victoria Roth: Customer Relations Manager.

June 17, 2016

Excellent place to bring your Sprinter motorhome We have been bringing our 2010 Winnebago View here since purchasing it 6 years ago. The employees are very knowledgeable about Sprinters and what we More

by ndjan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Jun 21, 2016 -

Mercedes-Benz of Rocklin responded

Thank you so much for taking the time to write this review! It means so much to us here that we are so widely known for our sprinter services. We strive to bring the world class service to each and every one of our customers and it pleases me that Greg is able to do this for you. We look forward to you coming back and getting your sprinter motorhome serviced again! -Victoria Roth: Customer Relations Manager.

June 16, 2016

World Class Service There is always a high attention to detail and although you expect this from Mercedes, it is always a pleasure to see it in action time and time again More

by 5X_CUSTOMER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Moreno, Brandon Stevens
Jun 16, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to write this review! It is great to see that the bar we set ourselves too is met and that you see it as well. We strive to be the best of the best and bring that to our clients each and every day. We look forward to you visiting us again here at Mercedes of Rocklin! -Victoria Roth: Customer Relations Manager.

June 16, 2016

it was wonderful experience the dealer was excellent The service was excellent Brian explains everything very well and information was so clear. And deal was also unbeatable. Thank you so much for everyt More

by inder0216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jackson
Jun 16, 2016 -

Mercedes-Benz of Rocklin responded

I want to personally congratulate you on the purchase of your new Mercedes Benz! That is really exciting and I hope you are absolutely loving your new ride. Brain is a great addition to our sales team and we are so lucky to have him. Thank you for taking the time to write this review and we look forward to seeing you again here at Mercedes of Rocklin. -Victoria Roth: Customer Relations Manager.

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