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Mercedes-Benz of Rocklin
Rocklin, CA
2,997 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,997 reviews
July 13, 2016
Excellent service I was very pleased with my experience at Rocklin MB, they were very accommodating and made sure that I was properly taken care in a very timely manner I was very pleased with my experience at Rocklin MB, they were very accommodating and made sure that I was properly taken care in a very timely manner by excellent staff. More
by RONT
Verified CustomerEmployees Worked With
Greg Burnett
July 12, 2016
Fantastic Salesmanship and Service! We just purchased our 2nd car in two months from Mercedes Benz in Rocklin, CA. Our salesman James Reemts was absolutely fantastic. He listened to ou We just purchased our 2nd car in two months from Mercedes Benz in Rocklin, CA. Our salesman James Reemts was absolutely fantastic. He listened to our needs, met all of our requirements in terms of payments, length of lease as well as overall car features. James did such a fantastic job that I even recommended my parents purchase their new car from him...which they did 3 weeks ago! So that's actually 3 new Mercedes in 2 months. Thanks Mercedes Benz of Rocklin for providing my family with an outstanding buying experience. R.D. More
by rdomingo
Employees Worked With
James Reemts
July 11, 2016
Great experience Alex was pleasant, professional, and helpful. Moreover, he's available and easygoing. Wayne was helpful and friendly. He explained the service and ans Alex was pleasant, professional, and helpful. Moreover, he's available and easygoing. Wayne was helpful and friendly. He explained the service and answered all questions. More
by Nabilmajid
Employees Worked With
Wayne Schmid, Alex Aldarwish
July 09, 2016
Professionalism and Personalism I was strongly considering using a car delivery service to negotiate on my behalf and deliver a car. I even had gone over numbers with a broker but ha I was strongly considering using a car delivery service to negotiate on my behalf and deliver a car. I even had gone over numbers with a broker but had such a great experience at Mercedes Benz of Rocklin that I ended up getting a beautiful c300 off the showroom floor. The sales process went smooth, and felt hassle free. Shoutout to Randy Shomon for being an absolute pleasure to work with. The follow up and customer service AFTER the purchase has been the best part of working with the team here. Went to the service department for a Tint job yesterday, and am INCREDIBLY happy with the result but even more so with the customer service provided by John Nishita who's professionalism and personalism was second to none. I'd definitely recommend working directly with John if you can! All and all the team here at MB of Rocklin is outstanding. Keep up the great customer service! More
by matt.kheedo
Employees Worked With
John Nishita, Randy Shomon
July 09, 2016
I trust my service advisor and the work they do at MBR I trust my service advisor Carolin and the work that they do at MB of Rocklin. I have been a long time customer because of the staff there starting wi I trust my service advisor Carolin and the work that they do at MB of Rocklin. I have been a long time customer because of the staff there starting with Chris Roth and now with Carolin. I live in EDH but I prefer and trust MB Rocklin. More
by ichappiness
Employees Worked With
Carolyn Jackson
July 08, 2016
Excellent review Great job and great service. Brandon has taken good care of my car over the years. He is an excellent employee you are lucky to have him. Great job and great service. Brandon has taken good care of my car over the years. He is an excellent employee you are lucky to have him. More
by FENNELLY0
Employees Worked With
Brandon Stevens
July 06, 2016
It was very positive and professional From the time we arrived for our appointment with James, things moved along very well. We were shown three cars and picked our favorite. Service dep From the time we arrived for our appointment with James, things moved along very well. We were shown three cars and picked our favorite. Service dept. was also great and detailed the car before we drove home. Lots of attention to detail, and finance manager was so nice. More
by vandk0
Employees Worked With
James Reemts, Brian Jackson
July 05, 2016
The first person that we dealt with was very unpleasant. That first guy was rude & he does not deserve to deal with customers. We wanted a CPO but we were told that there was no available. That first guy was rude & he does not deserve to deal with customers. We wanted a CPO but we were told that there was no available. More
by grkarate
Employees Worked With
James Reemts, Thomas Emerson
July 05, 2016
Used car purchase Easy to work with, the vehicle was not cleaned up so hard to rate, I hope all goes well with the detail & certification process. I truly want a fine v Easy to work with, the vehicle was not cleaned up so hard to rate, I hope all goes well with the detail & certification process. I truly want a fine vehicle purchased from this dealer so I can share with others More
by tcuquet
Employees Worked With
Alex Aldarwish, Randy Shomon
July 05, 2016
so so service from sales. They made some mistake during the contract. From the sales man to the contract. So then after I thought I was all set with the cost it went up in pri They made some mistake during the contract. From the sales man to the contract. So then after I thought I was all set with the cost it went up in price. They messed up the payout on the trade in. I almost backed out but they got me the extended service for cost. Still thought about backing out but we were so far in. Then the sales man said it was equipped with push button start. The next day when I went to get it installed we found out it did not have it. I was kind of bummed out. It sounds like a nice thing. Also when I got the cat home I found that the lumbar seats did not work, So now I need to take the time to take it in for service. I am waiting to get a call from Alex to make a appointment. I have not heard from him yet. as of Tue 3:45. I will give it a bit of time. Also I never got a business card from Alex so when i got home I had forgot his name. More
by billmilbach
Employees Worked With
Bob Hunter, Alex Aldarwish
