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Mercedes-Benz of Rocklin

Rocklin, CA

3.7
2,997 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,997 reviews

July 27, 2016

Best Service Department I must say every time I come in for service, Greg has taken care of all my issues with my Sprinter. he is always very professional with the best pers More

by LFENNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Aug 02, 2016 -

Mercedes-Benz of Rocklin responded

We are happy to see that Greg provides you with the same great service each and every time that you come visit us here at Mercedes Benz of Rocklin. Greg is exceptional and we are so lucky to have him on our service team here. Thank you for taking the time to write this review and we look forward to seeing you again in the future. -Victoria Roth: Customer Relations Manager.

July 27, 2016

Great service. Had a check engine light and emailed Wayne over the weekend. They are closed over the weekend. Wayne responded to my email over the weekend. Asked me More

by KAMSKY900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Aug 02, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for sharing you experience! We are happy to see that Wayne got back to you so quickly and squeezed you in his busy schedule. He is really great and gives wonderful customer service to each and everyone one of our clients. We look forward to serving you again in the future! -Victoria Roth: Customer Relations Manager.

July 27, 2016

Fraudulent service department The passenger seat of our daughter's 300C was stuck. Wayne in service department explained to my daughter that the "motor went out. This frequently ha More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Schmid
July 25, 2016

E500 repairs We,ve had our vehicle serviced at Rocklin since new, and have found the service, as always, excellent! A great service staff on all levels. We highly More

by BSTEANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
Jul 29, 2016 -

Mercedes-Benz of Rocklin responded

Your recommendation means the world to us! I am so happy to see that you have had great experiences at our dealership with Brandon. He is truly great and we are so lucky to have him on our service team here. Thank you so much for writing this review and we look forward to serving you again in the future. -Victoria Roth: Customer Relations Manager.

July 25, 2016

Great customer service When I bring my car for servicing, I receive highest quality service from Greg, and the crew. Greg always goes above and beyond, Thank you! More

by PETRV2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Jul 29, 2016 -

Mercedes-Benz of Rocklin responded

Greg is great. We are excited to hear about your positive experience with Greg and our family here at this dealership. Greg is absolutely wonderful and we are really lucky to have him here! Thank you for taking the time to share you thoughts and we look forward to your visiting us again here at Mercedes Benz of Rocklin! -Victoria Roth: Customer Relations Manager.

July 24, 2016

Great professional support Excellent services and definitely would recommend a friend because the service is excellent. I was thinking about purchasing another Benz but maybe no More

by calvin.r.ball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Jul 29, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to give us your feedback! We are happy to see that your experiences have been great here at our dealership. We are always striving to bring the best of the best service to all of our clients. We hope to see you back here for purchasing another Mercedes! -Victoria Roth: Customer Relations Manager.

July 23, 2016

Routine service Great group all around, clean friendly and relaxing atmosphere. My entire experience from purchase and now two services has been excellent. The team More

by rpkempf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Jul 27, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to write this review! We are really happy to see that you will keep coming back to us to get your car serviced. We set high expectations for ourselves and our customer service and it is great to see that those expectations were met if not exceeded. We truly look forward to serving you again in the future. -Victoria Roth: Customer Relations Manager.

July 22, 2016

My recent service Took our 2012 350 GLK in for major 42,000 mile service. The service manager called me in a couple of hours informing me that we needed four new tires More

by drbuster39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
Jul 27, 2016 -

Mercedes-Benz of Rocklin responded

Thank you so much for sharing you service experience with us! I am happy to hear that everything went well. We set high expectation for ourselves here and it is great to see when those expectations are met or exceeded. It is always nice to have your car cleaned and ready to car at pick up! We look forward to you visiting us again here at Mercedes Benz of Rocklin. -Victoria Roth: Customer Relations Manager.

July 22, 2016

Warranty service on Sprinter cab chassis motorhome Service far exceeded my expectations or even what I would have expected to be MB's warranty obligation. I have driven Porsches and BMWs for decades More

by ADMENEFEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Jul 27, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to write this review! We set high standards for ourselves in our service and sales department. I am happy to see that we met and exceeded your expectations in our service department. Greg is wonderful and he goes above and beyond to make sure our clients are completely taken care of. Thank you again and we look forward to you visiting us again in the future! -Victoria Roth: Customer Relations Manager.

July 22, 2016

Thanks for taking care of flat tire Thanks for taking care of tire after a flat problem. Brandon has been always my service guy. He knows my car very well. Thanks again. More

by JUNGJUNELIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
Jul 27, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for sharing you experience with us! It is great to see that you are a loyal customer of Brandon's. He is truly great and we are so lucky to have him here on our service team. It is great to see that he was able to fix your flat problem efficiently. Thank you again and we look forward to you visiting us again here at Mercedes Benz of Rocklin! -Victoria Roth: Customer Relations Manager.

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