
Mercedes-Benz of Rocklin
Rocklin, CA
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Best Service Department I must say every time I come in for service, Greg has taken care of all my issues with my Sprinter. he is always very professional with the best pers I must say every time I come in for service, Greg has taken care of all my issues with my Sprinter. he is always very professional with the best personal touch. Thank You More
Great service. Had a check engine light and emailed Wayne over the weekend. They are closed over the weekend. Wayne responded to my email over the weekend. Asked me Had a check engine light and emailed Wayne over the weekend. They are closed over the weekend. Wayne responded to my email over the weekend. Asked me bring the car in on Monday, even though he was booked. TY Wayne. Would recommend Rocklin MB service department. More
Fraudulent service department The passenger seat of our daughter's 300C was stuck. Wayne in service department explained to my daughter that the "motor went out. This frequently ha The passenger seat of our daughter's 300C was stuck. Wayne in service department explained to my daughter that the "motor went out. This frequently happens". He explained to her that labor was not much, but the part was $2,500. We took the car to a different place where they removed a hair pin from the seat track. Seat motor works just fine. Cost of repair, $0. We were told Von Housen has a reputation, and is being investigated for charging people for unneeded parts. Nice to know they prey upon young women in college. We won't go back there again! More
E500 repairs We,ve had our vehicle serviced at Rocklin since new, and have found the service, as always, excellent! A great service staff on all levels. We highly We,ve had our vehicle serviced at Rocklin since new, and have found the service, as always, excellent! A great service staff on all levels. We highly recommend them to others. More
Great customer service When I bring my car for servicing, I receive highest quality service from Greg, and the crew. Greg always goes above and beyond, Thank you! When I bring my car for servicing, I receive highest quality service from Greg, and the crew. Greg always goes above and beyond, Thank you! More
Great professional support Excellent services and definitely would recommend a friend because the service is excellent. I was thinking about purchasing another Benz but maybe no Excellent services and definitely would recommend a friend because the service is excellent. I was thinking about purchasing another Benz but maybe not the payment. More
Routine service Great group all around, clean friendly and relaxing atmosphere. My entire experience from purchase and now two services has been excellent. The team Great group all around, clean friendly and relaxing atmosphere. My entire experience from purchase and now two services has been excellent. The team truly cares about their customers More
My recent service Took our 2012 350 GLK in for major 42,000 mile service. The service manager called me in a couple of hours informing me that we needed four new tires Took our 2012 350 GLK in for major 42,000 mile service. The service manager called me in a couple of hours informing me that we needed four new tires as well as front disk brake rotors and pads. He gave me a choice of three tire brands, with costs, advantages and disadvantages of each. The car was held overnight as the tires were not in stock until the next day. The next day I was called to inform me the car was ready for pick up. I found the car washed and cleaned inside and out. People were very pleasant I was happy with the service and the fact that it was ready exactly when promised. I was offered a loaner car but I had no need for this. The car runs like a new vehicle now. More
Warranty service on Sprinter cab chassis motorhome Service far exceeded my expectations or even what I would have expected to be MB's warranty obligation. I have driven Porsches and BMWs for decades Service far exceeded my expectations or even what I would have expected to be MB's warranty obligation. I have driven Porsches and BMWs for decades and have never encountered this level of dealer service. More
Thanks for taking care of flat tire Thanks for taking care of tire after a flat problem. Brandon has been always my service guy. He knows my car very well. Thanks again. Thanks for taking care of tire after a flat problem. Brandon has been always my service guy. He knows my car very well. Thanks again. More