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Mercedes-Benz of Rocklin
Rocklin, CA
2,997 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 19, 2016
check the car before buying from them. I bought a car from them and they kept telling me how the car is good and blah blah, but it turned that they just want to sell. also, one of the manag I bought a car from them and they kept telling me how the car is good and blah blah, but it turned that they just want to sell. also, one of the managers as described himself to me, lied and changed what he said. just waste of the day. never will be back and will make sure to tell anyone I hear they will buy a Mercedes. The car had a paint job and they did not say it. shame for the Mercedes name to have employees like that. Just check the car you are interested in buying. More
by luigi
Employees Worked With
Aaron Thetford
August 19, 2016
Lacking good service I had to call find out if my car was done. I have used this place a few times and each time the service manager Brandon doesn't listen to what I want I had to call find out if my car was done. I have used this place a few times and each time the service manager Brandon doesn't listen to what I want done nor does he care to tell me exactly what was done. They never fixed what I asked for. I had to ask if they checked my air conditioner and the response I got 'oh yeah as long as it works it should be fine'. I had to wait about 45 minutes after they said it was already done. There are more issues to go into if I had more space here. There is just a lack of good customer service for an upscale dealership. Disappointing. More
by ASHIMKAPADIA27
Verified CustomerEmployees Worked With
Brandon Stevens
August 19, 2016
You guys are the best!!!!! When and if I need help with my Mercedes I ask for Wayne. He is the best person to help me with my cars. He is honest. Honesty is the value I am looki When and if I need help with my Mercedes I ask for Wayne. He is the best person to help me with my cars. He is honest. Honesty is the value I am looking for. More
by Rufus and Carrie Hadden
Employees Worked With
Wayne Schmid
August 17, 2016
Love my car! Mike was my salesman, he was very professional but not overbearing. We test drove a few models & I had to have my husband who was at home try the car Mike was my salesman, he was very professional but not overbearing. We test drove a few models & I had to have my husband who was at home try the car I liked best ! Mike said to take it home for awhile & we both loved my new car...no regrets & I would recommend Mike S. Thank you for helping me find the perfect Mercedes !!! Ann H. More
by annshaskell
Employees Worked With
Mahmoud "Mike" Sulman
August 14, 2016
Brandon Stevens - Trusted Advisor I drive 25k-30k miles per year. I must have a person I trust to maintain my Mercedes-Benz. I found that person and his name is Brandon Stevens. Thank I drive 25k-30k miles per year. I must have a person I trust to maintain my Mercedes-Benz. I found that person and his name is Brandon Stevens. Thank You Brandon for your honest advice. You are extremely knowledgeable about the vehicles and you deliver a high level of respectful customer service. I appreciate your ability to consistently maintain communications in a timely manner. You've gained the trust of my family which brings value to owning my Mercedes. - Scott Livingston More
by Scott Livingston
Employees Worked With
Brandon Stevens
August 12, 2016
Covered B-service Took in my E-350 for 36,000 mile service. Their work was superb and timely and the cost was covered with a policy that I purchased at the time I took Took in my E-350 for 36,000 mile service. Their work was superb and timely and the cost was covered with a policy that I purchased at the time I took possession of the car. More
by RANTRIM
Employees Worked With
Carolyn Jackson
August 10, 2016
Car buying experience at it's finest. I emailed Mercedes of Rocklin internet sales. Within minutes I was contacted by James Reemts. James asked all the right questions? Bottom line is t I emailed Mercedes of Rocklin internet sales. Within minutes I was contacted by James Reemts. James asked all the right questions? Bottom line is that I met with James a few days later and drove off the lot with a low mile pre-owned 2016 C300. Absolutely love my car and the price I received. More
by rdomingo
Employees Worked With
James Reemts
August 10, 2016
Efficient, Friendly, Helpful My service writer, Brandon is always with me on time, reliable, and I trust him to do the best job for my car. I am always greeted as if I am importa My service writer, Brandon is always with me on time, reliable, and I trust him to do the best job for my car. I am always greeted as if I am important. More
by adever0
Employees Worked With
Brandon Stevens
August 10, 2016
I've never had such good care From the minute you get to the dealer until the time you leave you are taken exceptionally good care of...Everything is resolved to my expectations wa From the minute you get to the dealer until the time you leave you are taken exceptionally good care of...Everything is resolved to my expectations way up and above compared to what I've had at other dealers... More
by jeanaz1
Employees Worked With
Greg Burnett, Mahmoud "Mike" Sulman
August 10, 2016
Respectful of one's time I knew what I wanted, and used the COSTCO approach. James researched on the Internet for the basic minimum set of options. Found a car in Texas that I knew what I wanted, and used the COSTCO approach. James researched on the Internet for the basic minimum set of options. Found a car in Texas that was transferred to Rocklin. Traded in the old BMW and was given a loaner C300 until the transfer from Texas showed up. Class act. More
by dmegeath
Employees Worked With
James Reemts
