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Mercedes-Benz of Rocklin

Rocklin, CA

Overview
Reviews
3.8
2,997 Reviews
Call Dealership (916) 741-4236
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4747 Granite Dr

Rocklin, CA

95677

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Showing 2,997 reviews

April 25, 2022

Excellent people practices make you. Feel important. I would reconmend to others. The product meets all my expectations More

by c.specht
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Art
Report | Print
Apr 29, 2022 -

Mercedes-Benz of Rocklin responded

We appreciate the recommendation!

April 25, 2022

The service at the dealership was just ok. The work performed on the vehicle was good. More

by Angela Hawkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid, Eric Treibull
Report | Print
Apr 25, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. If you have any unresolved issues please contact us at 916.567.4300 and we will be happy to assist~

Apr 25, 2022 -

Angela Hawkins responded

The dealership’s communication with the customer needs improvement. My car needed a part and Eric, the service representative, said it would be in on Friday and someone would call me to schedule an appointment. Over the weekend, the service rep sent a text asking me if I was satisfied with the service performed on my vehicle. I told him the service had yet to be performed. On the following Tuesday, I called the dealership to check the status of the part and was told it came in last Friday but no one called to let me know. I asked to schedule the appointment but I had additional questions for my service rep. When the rep eventually called me back, he advised me that they were waiting on the part. I informed him that the part was ready because as was unaware. When we finally brought the vehicle in to be serviced, the customer service provided by Eric was just not friendly. He acted as if he had something else to do at the moment and rushed us through. On the other hand, Wayne Schmid provided excellent customer service on our initial visit as he was filling in for someone else.

April 24, 2022

Great job done at Mercedes of Rocklin! Scott Perry was very helpful and knowledgeable! Great experience over all! 5 stars! More

by Mclk430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Parry
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Apr 25, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for bringing this to our attention. We do offer a complimentary car wash with your service visit and we're sorry to hear this was not done. Please stop by the dealership anytime and we will be happy to properly wash and vacuum your vehicle. If you would like to schedule an appointment to address the alignment issues, please contact us at 916.567.4300.

Apr 25, 2022 -

Mclk430 responded

Again i live in Yuba City and it's silly to come all the way down there for a car wash. Raintree here does a pretty good job. It's about $200. Please get me a vouchers for interior and posterior. Thank you in advance...https://raintreecarwash.com/

Apr 26, 2022 -

Mclk430 responded

They supposedly have the paperwork ready at Raintree in Yuba City. I truly do not want to be disrespectful (especially because of my name🤒

Apr 26, 2022 -

Mclk430 responded

Hello Scott, apparently Raintree in Yuba city has the paperwork to get this done for under $50. I am really not the type of person to pursue anything unless it's just blatantly obvious. And it's really inconvenient that my name is Karen. I try to be extra nice because people seem to expect the worst out of me and I'm just not like that. I don't feel like I should have to be the one to do the verifications on this request. I've talked to them regarding this request and they are waiting to hear from you. I would like for you to follow through. A car wash is not that big of a deal, integrity and honesty is. A multi million dollar company should not blink an eye for a car wash that was told happened but never did...I want to be able to recommend you, but waiting for a car wash voucher has me thinking.....

April 24, 2022

Always on time, very professional and competent in customer service. This dealership represent MB truly More

by sam@lakesidebeverages.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Parry
Report | Print
Apr 25, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for your business and thank you for the great review!

April 22, 2022

Dealership is top notch. Everyone friendly, courteous and knowledgeable. I know my MB 350 is getting the best care possible. More

by BOULDERBOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid, Greg Burnett
Report | Print
Apr 25, 2022 -

Mercedes-Benz of Rocklin responded

Thanks for the great review!

April 20, 2022

Very good service. Service department was quick and everything was done on time. Even got a free car wash. More

by ALEX.BOYKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Report | Print
Apr 21, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the great review!

April 20, 2022

This was 2nd vehicle Ive purchase there. Great staff and service department. You can’t beat the performance of a Mercedes. More

by aklin3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Cornell
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Apr 20, 2022 -

Mercedes-Benz of Rocklin responded

Thank you fore the great review!

April 16, 2022

The staff, and Assistant Service Manager Eric Triebull in particular, exhibits true professionalism and expertise in their interactions with customers. More

by Dean and Patrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Treibull
Report | Print
Apr 18, 2022 -

Mercedes-Benz of Rocklin responded

Thanks for letting us know Eric earned a 5 star review!

April 16, 2022

We would like to thank you for the prompt and kind replies back to our requests. More

by joannyasui
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Alexan, Ronnie Phillips
Report | Print
Apr 18, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the great review. We hope you're enjoying your beautiful new Mercedes Benz!

April 13, 2022

Had a windshield replaced. Excellent job. Disappointed that I had to replace 4 tires when I've only had my car for 2 1/2 years and have under 20,000 miles. More

by LDFAIR1216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Report | Print
Apr 18, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We appreciate your business and will be happy to assist you again in the future~

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