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Mercedes-Benz of Rocklin

Rocklin, CA

3.7
2,997 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,997 reviews

October 15, 2016

Sold me a Used Lemon Recently purchased a used 2005 CLK 320 convertible and already had to change two front struts and the battery. It now seems the steering pump is going More

by kaorudesai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mahmoud "Mike" Sulman
October 15, 2016

Great Katey and Wayne were great. Professional from beginning to end. Katey had my work pre authorized before I went in. This saved me a great deal More

by JJSGENERIC@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Oct 19, 2016 -

Mercedes-Benz of Rocklin responded

Wayne is absolutely wonderful and we are so lucky to have him here on our service team. Our call center also works and strives to make the initial part of the visit as simple as possible. We want to thank you for choosing us for all of your service needs and for taking the time to write this review and share your experience with us. We look forward to seeing you again in the future! -Victoria Roth: Customer Relations Manager.

October 14, 2016

They strive hard to make customers happy. This Rocklin dealership is easily accessible and the sales managers work hard to ensure a good customer experience. The dealer honored my USAA new ca More

by foothills57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hunter, James Reemts, Alex Aldarwish
Oct 19, 2016 -

Mercedes-Benz of Rocklin responded

Congratulations on the purchase of your new Mercedes Benz! Our sales staff here sets high goals of making the sales process as easy and comfortable as they can. We are so happy to hear about your wonderful experience with our staff. I hope you are enjoying your car immensely! On behalf of our sales team here we thank you for choosing us to purchase your next vehicle. And thank you for taking the time to share you experience with us as well. -Victoria Roth: Customer Relations Manager.

October 13, 2016

New Key Service is quick and very helpful. We had lost a key and needed to get a new key programmed to the vehicle. The service was very quick. More

by ARCAULKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
Oct 19, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to share your experience with us! We are so happy to see that Brandon was able to get you in and help you out in a quick amount of time. We know our clients are busy and we try to accommodate as well as we possibly can. We look forward to seeing you again in the future! -Victoria Roth: Customer Relations Manager.

October 13, 2016

Great service center!! I have been there five times for servicing and each time. I have been extremely satisfied with the service. Each time, Brandon was the contact person More

by sidejump
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
Oct 19, 2016 -

Mercedes-Benz of Rocklin responded

Brandon is absolutely wonderful! We love him and are so lucky to have him here on our service team. He always strives to bring the best of the best service to all of his clients. On behalf of our service team here, we look forward to serving you again in the future! Thank you for taking the time to write this review and share your experience with us. -Victoria Roth: Customer Relations Manager.

October 12, 2016

Service was thorough and professional We received prompt and courteous warranty service. We will continue to use your service dept. whenever we need it. We were very satisfied with the f More

by ONELUCKYDRANCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn Jackson
Oct 19, 2016 -

Mercedes-Benz of Rocklin responded

We are always striving to bring the best of the best service to all of your clients that come through our doors. It pleases us to see that our efforts are being met and that we are meeting and exceeding your expectations. Carolyn is wonderful as well and we are so lucky to have her on our service team here. Thank you for taking the time to write this review and share you r experience with us! We look forward to you visiting us again in the future. -Victoria Roth: Customer Relations Manager.

October 08, 2016

Remarkably pleasant and smooth. Alex made the purchase experience remarkably pleasant and smooth. He was thorough and extremely friendly. He follows up efficiently with abundant of More

by szdoctor68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Aldarwish
Oct 11, 2016 -

Mercedes-Benz of Rocklin responded

I am happy to see that Alex made your car buying experience such a smooth process! We are always trying to make this experience one of such ease and it pleases up to see that this goal is being met. We personally congratulate you on the purchase of your new Mercedes Benz! We hope that you are enjoying the car immensely. Congratulations and than you for taking the time to write this review and share you experience. -Victoria Roth: Customer Relations Manager.

October 08, 2016

Always professional Mercedes of Rocklin professionaly and nicely takes care of their customers. They always pay attention to the customer's request. They always fix a p More

by SKAZNACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brown, Greg Burnett, Brian Jackson
Oct 14, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to write this review and share your experience with us. We are always striving to be the best of the best and it warms our hearts to see that our efforts are being met with our goals. We will always keep striving to bring the best experience to all of our clients. We look forward to you visiting us again in the future! -Victoria Roth: Customer Relations Manager.

October 07, 2016

pleasant experience From the beginning of the purchasing process to the finish all went smoothly. Brian was helpful, pleasant and understanding of our needs and skilled a More

by mitzibojko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jackson
Oct 11, 2016 -

Mercedes-Benz of Rocklin responded

Congratulations on the purchase of your new Mercedes Benz! We hope that your are enjoying your new car immensely. Brian is great and he always strives to make the car buying process an easy one for his clients. It is not only a personal goal but a dealership goal as well. Thank you for taking this time to share you experience with us and we look forward to seeing you again in the future! -Victoria Roth: Customer Relations Manager.

October 06, 2016

A great experience! Randy Shomon and Mercedes of Rocklin were a pleasure to work with. Made me feel comfortable though the entire process; from selecting the right car, More

by gcbatch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Shomon
Oct 11, 2016 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to write this review and share your experience with us! Randy is absolutely wonderful and he is great at making the car buying process one of such ease. He strives to make it as simple and comfortable as possible and it warms our hearts to see that his goals are being exceeded. Congratulations on the purchase of your Mercedes Benz! -Victoria Roth: Customer Relations Manager.

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