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Mercedes-Benz of Rocklin
Rocklin, CA
2,997 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,997 reviews
August 16, 2017
Seamless Easy and friendly to deal with. Good listernes. Easy check in with attendants and Carlyn. Had to pick up car after 5 p.m. No problem. Car outside, was Easy and friendly to deal with. Good listernes. Easy check in with attendants and Carlyn. Had to pick up car after 5 p.m. No problem. Car outside, washed ad cashier had al paperwork ready. More
by kgclevhammar
Verified CustomerEmployees Worked With
Carolyn Jackson
August 16, 2017
Service fir battery & smog Thank you Rocklin MERCEDES for our recent service last month on our slk 230.As always excellent Service and very professional staff that make us feel Thank you Rocklin MERCEDES for our recent service last month on our slk 230.As always excellent Service and very professional staff that make us feel welcome every time we need service. More
by ROBBSIMPSON
Employees Worked With
Carolyn Jackson, Nick Marquardt
August 16, 2017
Repair The repair was completed timely and within estimate. I started with Brandon and finished with Wayne. Transition was smooth and no problems. I do agree The repair was completed timely and within estimate. I started with Brandon and finished with Wayne. Transition was smooth and no problems. I do agree with other comments that facility is kept very clean. More
by rhawk53
Employees Worked With
Brandon Stevens, Wayne Schmid
August 15, 2017
Maintaince service becareful want you sign they sneak in other services you never requested and will overcharge you, and will pretend like they care but the really don't becareful want you sign they sneak in other services you never requested and will overcharge you, and will pretend like they care but the really don't More
by NDUSHCHAK
Employees Worked With
Brandon Stevens
August 15, 2017
SLC beat everyone Love my new slc. The style, the look, and the price was spot on... the sales team listened to me and James made the figures work out. Love my new slc. The style, the look, and the price was spot on... the sales team listened to me and James made the figures work out. More
by tc99331
Employees Worked With
James Reemts
August 11, 2017
It was horrible! I would never go back and regret rushing into a car with you. You are fortunate to have so few sprinters on the market otherwise you would have lost a I would never go back and regret rushing into a car with you. You are fortunate to have so few sprinters on the market otherwise you would have lost a customer. The paperwork was given by someone who did not have a clue about the car or customer service. It was not filled out correctly. I am still not sure who to pay and if I will get payments to the correct address. I have been pulled over because I don't have a license plate and the DMV has no record of the car in my possession. The van had a dent on the side that I noticed and will let go just to save the hassle of dealing with you. The van was not cleaned on the roof and had sap or some tar like crap that took hours to clean off. The price that I was given on the phone is different to what I am paying. I could go on but I am trying to stay calm and avoid further stresss in my life. Bottom line is that i feel that this is a shady borderline corrupt company and I will not recommend anyone do business with you. More
by jbwrigging
Employees Worked With
Alex Sepulveda
August 09, 2017
Stalled vacation My car would not start in Auburn. I had my car towed to the dealer and arrived at the end of the day. Wayne and everyone else were quite helpful a My car would not start in Auburn. I had my car towed to the dealer and arrived at the end of the day. Wayne and everyone else were quite helpful and promised they would have someone look at the car in the AM. They had it fixed promptly and at a very reasonable charge. More
by Bob F
Employees Worked With
shuttle driver went out of his way to take me to pick up a rental car, Wayne Schmid
August 08, 2017
Always an experience I can rely on and trust! Wayne , Mechanics, and staff do a wonderful job with how professional they are and the awesome customer service they always provide. Thank you for al Wayne , Mechanics, and staff do a wonderful job with how professional they are and the awesome customer service they always provide. Thank you for always having excellent service, but also for being a great person with flexibility that I have needed during the years on having my car serviced. I appreciate Wayne and all the wonderful staff! More
by PAM29PDB
Employees Worked With
sorry not sure of names, Wayne Schmid
August 08, 2017
Professional and helpful James was very willing to spend as much time with me as I needed to accomplish my goal of getting as many options on the car as I could afford. Colby James was very willing to spend as much time with me as I needed to accomplish my goal of getting as many options on the car as I could afford. Colby did an outstanding job of explaining the workings of the car. More
by magard
Employees Worked With
Brandon Stevens, James Reemts, Colby Novielli
August 08, 2017
great service As usual, this dealer made me feel like my time was important, kept me updated and finished per their estimate. The waiting room was great to get wor As usual, this dealer made me feel like my time was important, kept me updated and finished per their estimate. The waiting room was great to get work done while i waited. More
by shauna
Employees Worked With
Carolyn Jackson
