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Mercedes-Benz of Rocklin

Rocklin, CA

3.6
2,997 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,997 reviews

September 03, 2017

Sale Department The Sales person was not only courteous but truthful about condition of the vehicle. There was no pressure to buy vehicle.I would recommend dealership More

by jte634
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Reemts
Sep 15, 2017 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We appreciate your recommendation. Lisa Brown Von Housen Auto Group

August 29, 2017

Great Customer Service! The thoroughness of repairs is always great. The reason we have been very long time clients is because of the outstanding service from Brandon Stevens More

by KAREN53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens, Brandon Stevens
Aug 31, 2017 -

Mercedes-Benz of Rocklin responded

Thank you for your loyalty to Brandon and to Mercedes Benz of Rocklin. We're fortunate to have employees like Brandon that will always do their best to provide first class service. We look forward to serving you again the future. Lisa Brown Von Housen Auto Group

August 27, 2017

Car buying made easy Had an absolute fantastic experience, bought a S550e from this dealership. Vik Maharaj was wonderful. Made it easy and effortless. Would recommend h More

by parrym76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Novielli, Vic Maharaj, Robby Cochran
Aug 31, 2017 -

Mercedes-Benz of Rocklin responded

We know our customers time is valuable and will do our best to make your experience with Mercedes Benz of Rocklin first class. Thank you for recognizing Vic and we hope you're enjoying your new Mercedes Benz! Lisa Brown Von Housen Auto Group

August 26, 2017

Captain Battery to the rescue! It was the end of a long day at work, and I needed to rush out to pick up one of my children from dance. The temperature outside was 105! I got into t More

by MMCG1071
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall his name, service tech that operated roadside assistance in day of service.
Aug 31, 2017 -

Mercedes-Benz of Rocklin responded

Thanks for telling your story on dealer rater and for giving us a 5 star review. We understand how important our customers time is and will do our best to get you back on the road as soon as possible. Lisa Brown Von Housen Auto Group

August 25, 2017

Always a pleasant experience for service. Done on time. Brandon Stevens does a really great job in service dept. Work is done correctly and on time. Waiting area and shuttle service are top notch. More

by dmarskiman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
Aug 31, 2017 -

Mercedes-Benz of Rocklin responded

Our employees do their best to provide our customers with first class service. Thank you for the feedback. We look forward to serving you in the future. Lisa Brown Von Housen Auto Group

August 24, 2017

S550 Faboulus experience I just purchase S550 from Rocklin where I happened to look at their inventory and when Icame by, I saw exactly the same packages loaded as desired. Z More

by attallah44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Will, Robby Cochran
Aug 31, 2017 -

Mercedes-Benz of Rocklin responded

Congratulations on your S550! We appreciate the nice review. Enjoy driving your new Mercedes Benz. Lisa Brown Von Housen Auto Group

August 24, 2017

Outstanding service I own 3 Mercedes: a 1999 ML320 with 495,000 miles, which I have serviced there since I bought it in 2003; a 2011 ML350 which I bought at Von Housen of More

by LYNOTT4BLUCYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Stevens
Aug 31, 2017 -

Mercedes-Benz of Rocklin responded

We sincerely appreciate your loyalty to Mercedes Benz of Rocklin, and we're pleased that you trust us to give your vehicles the best care possible. Thank you for the nice review. Lisa Brown Von Housen Auto Group

August 22, 2017

the worst anywhere the kia dealer has better customer service than this place. absolutely horrible. bad attitude. they act like they are doing you a favor. the list goe More

by sharon harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Burnett
Aug 22, 2017 -

Mercedes-Benz of Rocklin responded

We apologize that your service visit was not satisfactory. If you'd like to contact me with more information, I'd be happy to speak with you. We've been serving our customers for almost 60 years and it is our policy to treat our customers with the respect and professionalism they expect and deserve and we regret if that was not the case. Lisa Brown lbrown@vonhousen.com

August 20, 2017

Best Buying experience This dealership has it hands down when it comes to purchasing a new vehicle. Finally, a pleasant car buying experience. I would buy another Mercedes More

by Linda S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Sepulveda
Sep 15, 2017 -

Mercedes-Benz of Rocklin responded

Congratulations on your new Mercedes Benz! We look forward to helping you when you're ready for your next one, Lisa Brown Von Housen Auto Group

August 17, 2017

Awesome!! My experience with Mercedes Rocklin is like no other, the service department beats Lexus service hands down. The service department is courteous & alw More

by MD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
xx in employee , Brandon Stevens
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