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Mercedes-Benz of Rocklin
Rocklin, CA
2,997 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 22, 2018
Turned dreams into Reality Upon coming into the dealership I had intended on doing a test drive and leaving. James R. showed me it was possible for me to step into the car I've Upon coming into the dealership I had intended on doing a test drive and leaving. James R. showed me it was possible for me to step into the car I've been wanting that very day. Not pushy, just educational and a very pleasant experience. I left that day with my dream car and a sense of well being, knowing that I got a good deal, and one very nice car. Looking forward to doing business again in the future! More
by Dominick Nicolai
Verified CustomerEmployees Worked With
James Reemts, Vic Maharaj, Andrew Ridge, Justin Watts
March 22, 2018
Wayne Schmid s awesome Wayne was really helpful with my concern regarding an issue with the broken seat back pocket and took great time to determine how to address it withou Wayne was really helpful with my concern regarding an issue with the broken seat back pocket and took great time to determine how to address it without me spending great amount of money to fix it. More
by RICAFORT_MD
Employees Worked With
Wayne Schmid
March 21, 2018
consistently good customer service Brandon Stevens provides great customer care and support for our MB Thank you for making it convenient and as easy as possible to maintain the car. Brandon Stevens provides great customer care and support for our MB Thank you for making it convenient and as easy as possible to maintain the car. More
by CHRIS S
Employees Worked With
Brandon Stevens
March 18, 2018
Excellent experience I recommend this dealership due to its friendliness and the stress free experience. Alex my salesman was honest and very friendly.I would always buy m I recommend this dealership due to its friendliness and the stress free experience. Alex my salesman was honest and very friendly.I would always buy my Mercedes from here. More
by MDS
Employees Worked With
Alex Aldarwish, Robby Cochran
March 17, 2018
$ 400. for an oil change? We will never again use the services of Mercedes-Benz Rocklin. We were charged over $400. for a simple oil change. We were told by MBR that to keep We will never again use the services of Mercedes-Benz Rocklin. We were charged over $400. for a simple oil change. We were told by MBR that to keep the Mercedes Warranty valid for the new Sprinter van we purchased from them, the first oil change service would have to be completed by their service department. Obviously license to charge excessively because they can. .As well when asked to rotate the Sprinter tires they declined saying the tires were too worn and that we needed to purchase new. When inspected by a second opinion tire distributor, we were shown that the tires in question did indeed have sufficient legal tread depth as tread was well above tread wear, bar indicators. Another MBR scam tactic. Bottom line is that these guys are sleazy, not quite honest, and will try to take advantage of customers given the chance. Sprinter van has been a terrific vehicle for our business and we are looking to purchase two more. However, not from Mercedes-Benz of Rocklin More
by MOSCO
Employees Worked With
Greg Burnett
March 17, 2018
Leasing car Excellent service, great experience. Thank you!!!! Ronnie Phillips Very knowledgeable and experienced sales person,get the job done.. We would rec Excellent service, great experience. Thank you!!!! Ronnie Phillips Very knowledgeable and experienced sales person,get the job done.. We would recommend MB of Rocklin to our family and friends, and definitely will come back. More
by odessa128
Employees Worked With
Ronnie Phillips
March 16, 2018
Dissapointment, totally unresponsive. Our CPO vehicle had a problem we need corrected. Not only wasn’t it corrected but the dealership won’t even reply to multiple requests through follow Our CPO vehicle had a problem we need corrected. Not only wasn’t it corrected but the dealership won’t even reply to multiple requests through follow up emails. All that comes across great and I appreciate it but apparently it’s all a facade. At least at this establishment the norm is tell the customer whatever makes the sale. Every request I’ve made to be contacted by someone at the dealership has been ignored. Very disappointed. Not the same experience as with our first Von Housen new car purchase 26 years ago. I’ve purchased many new and CPO cars over the years from luxury dealers and have never been this dissatisfied. You should probably consider an establishment other than this one if you’re seeking an honest high integrity relationship one expects from a luxury dealer. More
by Bob
Employees Worked With
Won’t say for now. My Dissapointment is with management.
March 15, 2018
Complete package!!! It was easy. Eric took good care of me, explained what was going to happen and how much it would cost. A very pleasant driver shuttled me home and t It was easy. Eric took good care of me, explained what was going to happen and how much it would cost. A very pleasant driver shuttled me home and then picked me up when my car was ready. More
by dee.bee
Employees Worked With
Eric Treibull
March 15, 2018
Sales process Vic has provided very good service to help me find a vehicle that I like with fair price, he has follow up with me after the sale to make sure everyth Vic has provided very good service to help me find a vehicle that I like with fair price, he has follow up with me after the sale to make sure everything are ok. More
by david@dfitech.com
Employees Worked With
Vic Maharaj
March 15, 2018
Always professional and friendly Both Greg and the service guys are knowledgeable of Sprinter vans. They handle everything professionally, honestly, and keep the Sprinter leak free a Both Greg and the service guys are knowledgeable of Sprinter vans. They handle everything professionally, honestly, and keep the Sprinter leak free and running great. More
by CATHERINE
Employees Worked With
Greg Burnett
