Mercedes-Benz of Rocklin

recall Brandon my service manager was very accommodating and receptive to my needs and request. the shuttle service at that time was very corteous and on tim Brandon my service manager was very accommodating and receptive to my needs and request. the shuttle service at that time was very corteous and on time with my schedule More

Routine maintenance Everything went fine. I was In and out in the time promised. Car was clean when returned. Nice area to wait. Total cost exactly as estimated. Everything went fine. I was In and out in the time promised. Car was clean when returned. Nice area to wait. Total cost exactly as estimated. More

What's not to love? I've only had excellent service and pleasant interaction with people at this service center. I'm so glad I live nearby! The staff consider it their du I've only had excellent service and pleasant interaction with people at this service center. I'm so glad I live nearby! The staff consider it their duty and pleasure to take care of you, their customer, and your car. I've never had such an experience with an auto dealership before! More

Window tinting I only waited a few minutes for John. My loaner was ready to go. My car was finished in the promised time frame; clean and ready to take home. I only waited a few minutes for John. My loaner was ready to go. My car was finished in the promised time frame; clean and ready to take home. More

Software problem Had the command system fail. Was told problem downloading new software update. Later was told Sirrus radio was responsible. Wayne Schmid kept me infor Had the command system fail. Was told problem downloading new software update. Later was told Sirrus radio was responsible. Wayne Schmid kept me informed whenever a new fix was tried. After more than two weeks finally got a new fix. Initially only half worked but later in the same day that finally got it. All personnel I was in contact were exceptional in wanting to help. More

Trustworthy I have always had very professional and trustworthy experiences with Brandon Stevens. He and his team do everything possible to make sure necessary re I have always had very professional and trustworthy experiences with Brandon Stevens. He and his team do everything possible to make sure necessary repairs are done thoroughly. More

The Best service anywhere I have always had my vehicles serviced with Rocklin the dedication to service is above and beyond! I drive 40 miles to have my vehicle serviced becau I have always had my vehicles serviced with Rocklin the dedication to service is above and beyond! I drive 40 miles to have my vehicle serviced because no one compares. Once I took it to a dealer closer to my home and it reinforced to me why I travel for the best service. More

Terrible sales force Salesman Bobby advised me that he had the exact car I was looking for except for the color of the interior. I foolishly took his word as being valid. Salesman Bobby advised me that he had the exact car I was looking for except for the color of the interior. I foolishly took his word as being valid. In-seat air is an extra that I have always had with the many MB's I've had in the past. It wasn't until after I accepted the vehicle and was being shown how it functioned that I found out that in-seat air was not on the equipment list. I had signed up for more than 40 thousand dollars to get the car I wanted. Bobby either thought the in-seat air was unimportant or he just wasn't careful in making his representation to me. Regardless, I do not have in-seat air and that bothers me every time I want to turn on the additional cool air support within the seat. If the dealership was interested in supporting their customer base rather than staff, they would have located a vehicle similarly used as mine but with the desired equipment that I thought I was paying for and swap vehicles accordingly. As for service provider Wayne Schmid who dealt with me on my previous ML6.3, I have no complaint and found Wayne to be an attentive employee. Steve Gorman More

Pleasant The salesman who help us was professional and did a wonderful job I would highly recommend him. We are totally satisfy with the whole experience. The salesman who help us was professional and did a wonderful job I would highly recommend him. We are totally satisfy with the whole experience. More

Service I had taken my GLE350 for service and the service provided is very satisfactory. They quickly identified an issue with my hatch back and was provided I had taken my GLE350 for service and the service provided is very satisfactory. They quickly identified an issue with my hatch back and was provided a ride by Uber . Very friendly and good quality of work. More