Mercedes-Benz of Rocklin

Everything went wrong the first time! The work was not done properly, actually came back with more problems created by the dealer. The wait time to receive the car was longer than 30 minut The work was not done properly, actually came back with more problems created by the dealer. The wait time to receive the car was longer than 30 minutes and car returned dirty and car mats carelessly tossed on the back seat. However, when I called back, Wayne asked me to bring the car back and everything was fixed properly that time. I wish, they would do things right the first time without. More

Vehicle service/maintenance Location is excellent, the facility is exceptionally clean and all service is completed timely. My Class C RV is easily serviced there due to the exc Location is excellent, the facility is exceptionally clean and all service is completed timely. My Class C RV is easily serviced there due to the exceptional clearances at the facility. More

Good service I have been doing service with Rocklin Mercedes for many years and plan to continue to do so. They have friendly service people that are easy to work I have been doing service with Rocklin Mercedes for many years and plan to continue to do so. They have friendly service people that are easy to work with. More

Great service as always Great service as always. Came in for an engine light error. The issue was identified and rectified very quickly. Brandon was excellent at keeping me i Great service as always. Came in for an engine light error. The issue was identified and rectified very quickly. Brandon was excellent at keeping me informed More

undercarraige repair had my car towed in for repairs they checked it out gave me an estimate and i coordinated it with my insurance adjuster they did a great job i feel go had my car towed in for repairs they checked it out gave me an estimate and i coordinated it with my insurance adjuster they did a great job i feel good about the repairs it was $9k I have only had the car for 2 months the only downside is when i pick up my car this was only my second service it takes them a long time to find your car and bring it out for pick up 30 mins to 1 hour More

Repair They did not do a complimentary wash and cleaning they always do. I think the leak damage is the same damage that wasn’t done properly, so it’s should They did not do a complimentary wash and cleaning they always do. I think the leak damage is the same damage that wasn’t done properly, so it’s should be still in the warranty. More

Service - replace convertible hydraulic Brandon was great as usual. My car was fixed in the time promised. I enjoyed waiting at the dealorship - caught up on emails and had great coffee. Brandon was great as usual. My car was fixed in the time promised. I enjoyed waiting at the dealorship - caught up on emails and had great coffee. More

Wayne is always the best! Wayne is always eager to help or awnswer any text or phone call. I look forward in working with this dealership for years to come. Wayne is always eager to help or awnswer any text or phone call. I look forward in working with this dealership for years to come. More

Poor experience I've been waiting since February for this dealer to transfer my warranty over. The finance manager Robbie is unable to respond to email or phone calls I've been waiting since February for this dealer to transfer my warranty over. The finance manager Robbie is unable to respond to email or phone calls. He should be fired due to his poor professionalism. Greg described to me the warranty policy for turbochargers and then got the car wasting more of my time and realized there is a very specific policy excluding them from warranties. If anyone reads these things you could tell Robbie to follow up with my warranty. He can find my contact information and his email if he cares to check it ever. More

Best service and best product The best service, atmosphere and sales people hands down! I am on my 4th car from this dealership and every time Tom Got me and my wife the perfect ca The best service, atmosphere and sales people hands down! I am on my 4th car from this dealership and every time Tom Got me and my wife the perfect car/suv. It is a pleasure and enjoyable experience to work with him as he knows what he is doing, the inventory and the customers needs. Thank you! More