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Mercedes-Benz of Rocklin
Rocklin, CA
2,997 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 17, 2018
Good customer service. This is my 2nd time visiting Mercedes-Benz of Rocklin dealership for service, thre team is very friendly and providing best customer service, thanks f This is my 2nd time visiting Mercedes-Benz of Rocklin dealership for service, thre team is very friendly and providing best customer service, thanks for good service. More
by EUGENEVOR
Verified CustomerEmployees Worked With
Mike Moreno, Brandon Stevens, Wayne Schmid, Greg Burnett, John Nishita, Cecilia Salgado, Eric Treibull
July 14, 2018
Satisfied SERVICE 'B' and TAKATA air bag replacement: Eric Treibull [Assistant Service Manager] was my service contact on 04/27/18 (Service 'B'), and again on 06/29/18 (TAKATA air bag exchange). He was v Eric Treibull [Assistant Service Manager] was my service contact on 04/27/18 (Service 'B'), and again on 06/29/18 (TAKATA air bag exchange). He was very professional and helpful, in both instances. On 06/29/18, Natalie Leatherman assisted me in utilizing and programming the vehicle's GPS system, upon receiving the washed and cleaned car. She was friendly and very helpful, which was much appreciated. The 2012 MBNZ 350 SLK is my wife's car, for the record. Thank you. More
by djm13
Employees Worked With
Eric Treibull, Natalie Leatherman
July 12, 2018
AMG 45 Tony was patient and a great guy to work with. We emailed back and forth for 6 weeks, he was not pushy at all and answered questions even on his days Tony was patient and a great guy to work with. We emailed back and forth for 6 weeks, he was not pushy at all and answered questions even on his days off. More
by jkessingers
Employees Worked With
James Reemts, Tony Alexan
July 10, 2018
Professional and efficient organization A professional, efficient and communicative organization. Always explain what repairs are necessary and the pricing before moving forward as well opt A professional, efficient and communicative organization. Always explain what repairs are necessary and the pricing before moving forward as well options that are available to the customer. More
by DAVID2EILEEN
Employees Worked With
Wayne Schmid, James Reemts, Robby Cochran
July 07, 2018
A great experience buying my first Mercedes Mike Carlson was very patient and helpful to us in picking out the Mercedes of our dreams. We went back three times to try different SUV's and he was Mike Carlson was very patient and helpful to us in picking out the Mercedes of our dreams. We went back three times to try different SUV's and he was very accomodating to getting us the car that would make us happy. He had good follow-up even on his days off, so the result is I am very happy with my first Mercedes purchase and will definitely get another in the future..... More
by brucars123
Employees Worked With
Colby Novielli, Michael Carlson
July 06, 2018
Very Disappointed! Car abused by Mercedes-Benz of Rocklin!! Upon receiving my car on July 3 - inspection of trunk showed ALL items SCATTERED all over the place! Extreme abuse by Mercedes Mechanics-NO EXCUSE! Upon receiving my car on July 3 - inspection of trunk showed ALL items SCATTERED all over the place! Extreme abuse by Mercedes Mechanics-NO EXCUSE! More
by ronandelly
Employees Worked With
The mechanics and helpers who drive my car., Wayne Schmid
July 05, 2018
Blind Trust Realationship It's good to have a someone take care of my car so that I can concentrate on my work and my family. Not everything is perfect, but they make things ri It's good to have a someone take care of my car so that I can concentrate on my work and my family. Not everything is perfect, but they make things right. More
by Joe K
Employees Worked With
Eric Treibull
July 03, 2018
Great experience they're number one Great experience with all the people there that we dealt with at the dealership Everything went perfect from beginning to end and they are number one Great experience with all the people there that we dealt with at the dealership Everything went perfect from beginning to end and they are number one with us More
by SHHUCKABY
Employees Worked With
The other employees we work with we're at the cash register and I don't remember their name but they were terrific also, Brandon Stevens
June 30, 2018
Excellent Dealership! This dealership is great. I came in with my family and was instantly greeted by Michael Carlson. Throughout my experience, Michael was knowledgeable, This dealership is great. I came in with my family and was instantly greeted by Michael Carlson. Throughout my experience, Michael was knowledgeable, patient and very nice. He was very easy to work with and even called me a few days later just to see if I had any questions and how I was liking my car. Hands down one of the best experiences I've had buying a car. I will definitely be a return customer because of their service. Thanks Mike! More
by pvg104
Employees Worked With
Michael Carlson
June 30, 2018
Excellent and trustworthy dealership I have dealt with the dealership for 18 years ever since moving to Granite Bay. I have received great service in both purchases and service. I now us I have dealt with the dealership for 18 years ever since moving to Granite Bay. I have received great service in both purchases and service. I now use the Rocklin site and have worked with Wayne Schmid who has been great and very helpful on service issues. The staff is very friendly and the place is clean and you know the moment you leave they have your back. More
by visko
Employees Worked With
Wayne Schmid
