Mercedes-Benz of Rocklin

I brought my car in on a Friday and the service agent didn’t confirm my contact information. I called at 4:45 to find out the estimated time of completion and I never heard back from him. (I left my phon didn’t confirm my contact information. I called at 4:45 to find out the estimated time of completion and I never heard back from him. (I left my phone number in the message.) I called on Saturday to find out what was happening with my car and it took almost 2 hours to hear back from them that my car was finished and ready for pick up. On Monday, I finally received a text from the service agent and he said that I had unfinished paper work & an unpaid invoice- which was untrue. I paid over $2,000. For that amount of money I expect excellent communication and prompt responses. More

Everyone is kind and helpful. I appreciate the clear communication & the team being super accommodating. I appreciate the clear communication & the team being super accommodating. More

Beautifully displayed cars and welcoming showroom. Sales rep was quick to acknowledge us. Water and coffee are nice touches Sales rep was quick to acknowledge us. Water and coffee are nice touches More

This dealership tell’s me I have a recall on my car, I make appt and show up today. It’s over 30 miles away one way. I check in and within 10 minutes they call me, Say it’s done? I ask service agent ho make appt and show up today. It’s over 30 miles away one way. I check in and within 10 minutes they call me, Say it’s done? I ask service agent how so fast, he says it’s already been done by Air? I wasted my time and gas for this? He says we should have called. It doesn’t pay my gas because you didn’t call. This dealership has been awful for me. They could have even a offered a detailing of my car for my mileage! Nothing but sorry! More

They have never done a good job for me. They never wash my car, even when I have asked them to. They never leave the dash the way we bring it in. Was supposed to have a loaner car but they They never wash my car, even when I have asked them to. They never leave the dash the way we bring it in. Was supposed to have a loaner car but they didn’t have one for me. They left the interior of the car very dirty. They just replaced my windshield and there is glue or something on it. I could go on, very very dissatisfied with this service department. More

Very happy with my new GLE 450. Michael Jackson was great to work with and Julio did a wonderful job in providing a comprehensive introduction to all of the features and getting us Michael Jackson was great to work with and Julio did a wonderful job in providing a comprehensive introduction to all of the features and getting us set up on Mercedes Me. More

I had a very good experience. Everything was taken care of that I had requested. Everything was taken care of that I had requested. More

Wonder experience with Eric Treibull and the entire Rocklin team including Assistant Sales Mgr Mark Cornell, who went out of his way to say Hello!! Rocklin team including Assistant Sales Mgr Mark Cornell, who went out of his way to say Hello!! More

No follow up or follow through. Don’t return calls when they say they would. Service advisor was rude! The only helpful person was the call center rep. Don’t return calls when they say they would. Service advisor was rude! The only helpful person was the call center rep. More

The Service Advisors are professional and friendly. Service Techs are experts and always properly identify any problems and they know how to fix them. Service Techs are experts and always properly identify any problems and they know how to fix them. More