Mercedes-Benz of Rocklin

The Best or Nothing These people from the Benz I Rocklin is why Mercedes is the best or nothing, they are very professional, courteous,, hardworking, customer focus and These people from the Benz I Rocklin is why Mercedes is the best or nothing, they are very professional, courteous,, hardworking, customer focus and awesome, they go the extra miles the do whatever it takes to make the customer happy and satisfied example: my self. I will like to thank you Vic for your hard work, your patience and kindness, you are the best at what you do only kudos for you, my family and I we are very happy and satisfied with the vehicle, it worth the distance. Thanks to all the Benz family at Rocklin Mercedes Benz nerd more people like you all. Thanks Regard Luz Marina Lowe Henry. More

Service staff was trying to scam me The price I got before the service was done is lower than the price I got out after the service because they said the labor rate changed. This should The price I got before the service was done is lower than the price I got out after the service because they said the labor rate changed. This should not have happened it puts the customer at a disadvantage. Labor does not change the span of 2 to 3 hours in same day, I feel like you're trying to scam me. More

Good services Good time good services friendly people helpful I am buying my second car from them and I will recommend to visit them if want to buy a Mercedes Benz Good time good services friendly people helpful I am buying my second car from them and I will recommend to visit them if want to buy a Mercedes Benz it’s great place to visit More

Professinal and courteous. The work was completed In a timely manner and I was called with information as to what repairs were needed. Eric was a good service person. He didn't The work was completed In a timely manner and I was called with information as to what repairs were needed. Eric was a good service person. He didn't push for repairs, it was up to me. I want to add, the lady that I paid when I picked up my car was awesome. I wish I could remember her name. More

Great customer service! Alex went "over and above" to complete the sale and finalize all details. He even sent information to my insurance agent for me. He was caring and sho Alex went "over and above" to complete the sale and finalize all details. He even sent information to my insurance agent for me. He was caring and showed concern for my issues, keeping in contact with me throughout the entire process. Natalie knew everything about the car, but only told me as much as I could absorb at one time. She's bright, cheerful and spoke to my level of understanding.Then she was available for follow up. James pursued finding my car at another dealership with patience, persistence and an understanding manner. More

Excellent service and great price The service agent meant all my needs and the price was excellent compared to other shops. I didn't have to have someone follow me to the shop or take The service agent meant all my needs and the price was excellent compared to other shops. I didn't have to have someone follow me to the shop or take me to the shop when the service was done. More

Exceptional Customer Service!! Everyone I dealt with while going through the process of buying my car was awesome. Especially Vic Maharaj! He was professional, easy to talk to you Everyone I dealt with while going through the process of buying my car was awesome. Especially Vic Maharaj! He was professional, easy to talk to you and most of all very patient. It took me a while to buy a car because I had been a BMW owner for many years. This was my first time dealing with a Mercedes Benz dealership and I had lots of questions and was not really sure I wanted a Mercedes instead of a BMW. After weeks of extremely bad customer service at Roseville BMW, I talk to their GM and right then and there I knew I would end up with a Mercedes. The customer service at Mercedes Benz in Rocklin was exceptional from the very first day I set foot in their lot. Michael Carlson greeted me with a friendly smile and offered me a bottle of water on this very hot July day! At BMW I visited numerous times and was NEVER approached by anyone. I'm very happy with my new Mercedes and appreciate everyone who helped me. More

Awesome As Usual James Reemts has taken care of us for years and he always is honest and respectful. He goes out of his way to make the process easy and convenient esp James Reemts has taken care of us for years and he always is honest and respectful. He goes out of his way to make the process easy and convenient especially since we moving out of state. Although we have 2 other Mercedes dealerships near by, we choose to continue our relationship with James in Rocklin!! More

Good service but vehicle of poor quality I’ve never had to take a car in for so much service than I do for my MB. Recently took my car in because there was a clicking noise every time the ste I’ve never had to take a car in for so much service than I do for my MB. Recently took my car in because there was a clicking noise every time the steering wheel adjusted. Had my car back for a few days and the noise has returned. This is only one example of many. Service department staff, Eric, is great and accommodating but it is frustrating that I need to take my car in for service so much more than should be required. I shouldn’t know Eric as well as I do. This will be the last MB I own. More