Mercedes-Benz of Rocklin

Sales process is very slow. Purchased a GLE 350 a few weeks back from Mercedes of Rocklin. Arrived at 5:15 pm, did not leave there until 9:00 pm. The sales rep Michael Jackson wa Purchased a GLE 350 a few weeks back from Mercedes of Rocklin. Arrived at 5:15 pm, did not leave there until 9:00 pm. The sales rep Michael Jackson was awesome. We negotiated the car price within 40 minutes. After that is took way to long especially for paying cash. Also the experience was not that great. When you are buying a $75,000 Mercedes the dealership buying experience should be far better than an other brand. It’s a Mercedes not a Kia. Go to Roseville Toyota and buy a car. They know how to treat their customers. Mercedes of Rocklin could take a lot of pointer from them. They could of also detailed the car a lot better. I understand it was late, but that wasn’t my fault. Once again, it’s Mercedes, they should provide you the best quality. They did offer for me to come back for a better detail, but who wants to drive 45 minutes from Vacaville to wait for a detail that should have been perfect the first time. Like I said, go to Roseville Toyota and you will understand what buying a new car should be like. More

Amazing job. Vic Maharaj is Friendly. Excellent in Customer service. Good fitting for his work. He is so talented and has such good manners. You should be thanked more often. So thank Excellent in Customer service. Good fitting for his work. He is so talented and has such good manners. You should be thanked more often. So thank you..👍 More

great service and assistance I’ve repeatedly had prompt and good service from this establishment. In most every situation, the service department has remedied my car issues the f I’ve repeatedly had prompt and good service from this establishment. In most every situation, the service department has remedied my car issues the first visit. More

Great buying experience James did an outstanding job with our Euro delivery order last summer by providing a loaner car because 2019 model was not available at the time neede James did an outstanding job with our Euro delivery order last summer by providing a loaner car because 2019 model was not available at the time needed. His straight to the point approach, great customer skills and smooth transaction made us bring our friends to MB of Rocklin. They ended up buying a similar car! More

Outstanding Bob was very kind and attentive during my vehicle purchase as he could tell I was very nervous. He alleved my stress and made my purchase seem very ea Bob was very kind and attentive during my vehicle purchase as he could tell I was very nervous. He alleved my stress and made my purchase seem very easy and stress free as if he was part of my family. I thoroughly trusted him. He taught me shortcuts with the instrument panel and made sure I was comfortable driving away. Thank you for a pleasant experience. I hope you will be able to help me next time. More

Fix electrical problem in driverside door Got scheduled when I needed it. Diagnosed the problem within 4 hours had to order prts, got parts in and fixed in 2 days. Very satisfied. I am Got scheduled when I needed it. Diagnosed the problem within 4 hours had to order prts, got parts in and fixed in 2 days. Very satisfied. I am More

If I could give it a zero I would. The service advisor made me feel very uncomfortable and rushed didn’t explain what I would be paying for upfront just took my card and put it on file. The service advisor made me feel very uncomfortable and rushed didn’t explain what I would be paying for upfront just took my card and put it on file. The front desk lady asked on the phone if I would need a loaner car and I said yes she said she would let him know. When I asked for the loaner vehicle he made me feel awkward for even asking like it was a major inconvenience to him and asked how old I was because there was a age restriction. Then with hesitation lent me the car. More

Mercedes-Benz of Rocklin Service Department Review John Nishita, our service rep., always provides exceptional service. He values our time to accommodate our schedule. He takes the time to explain wha John Nishita, our service rep., always provides exceptional service. He values our time to accommodate our schedule. He takes the time to explain what work will be done and updates us on any changes. Our car is typically ready ahead of schedule and detailed when we pick it up. The experience begins the moment we pull into the service bay and are immediately greeted by one of the porters, who escorts us to the waiting area. We certainly recommend MB of Rocklin from sales staff to service staff for an exceptional experience. More

MBZ Service My AMG C43 cabriolet had a recall notice. I brought the car into service and was back out in less than a hour. Service experience was excellent and pr My AMG C43 cabriolet had a recall notice. I brought the car into service and was back out in less than a hour. Service experience was excellent and professional. More