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Mercedes-Benz of Rocklin
Rocklin, CA
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Customer service was excellent. The first time I pulled into the service, I was immediately approached by an attendant and explained the process , something I did not experienced wi The first time I pulled into the service, I was immediately approached by an attendant and explained the process , something I did not experienced with other dealership in NCal. I was early but I was immediately helped without waiting long. My advisor was helpful, knowledgeable, and customer service was excellent throughout the whole process. He answered my calls right away and provided me with updates. I will definitely come back and recommend the place. More
Brought my van in for a 20,000 mile oil change/service. Made an appointment for 1030 on Thursday my van was not ready until 330 on Friday afternoon. Very slow. And expensive. Made an appointment for 1030 on Thursday my van was not ready until 330 on Friday afternoon. Very slow. And expensive. More
Everyone was helpful, efficient and professional. What could have been an unpleasant experience turned out to be easy and very pleasant for me. What could have been an unpleasant experience turned out to be easy and very pleasant for me. More
When I arrived to my appointment, Mike Gallagher greeted with a pleasant smile and courtesy. He had all the information he needed and documented my request thoroughly. I was impress with Mike’s preparati with a pleasant smile and courtesy. He had all the information he needed and documented my request thoroughly. I was impress with Mike’s preparation and knowledge. A high mark in my books. More