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Mercedes-Benz of Rocklin
Rocklin, CA
2,997 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 06, 2019
Aux Battery Replacement All good. I arrived on time and my car was accepted. Met with Jeff and we did the paperwork and I was on my way. The warranty work was done in the All good. I arrived on time and my car was accepted. Met with Jeff and we did the paperwork and I was on my way. The warranty work was done in the time promised. Jeff answered my questions More
by DAVTVENG
Verified CustomerEmployees Worked With
Scott Parry
June 04, 2019
The Best When looking for a car, give these guys a chance. I’ve been dealing with them for 17 years. Always a great experience! These guys are the best! Bryan When looking for a car, give these guys a chance. I’ve been dealing with them for 17 years. Always a great experience! These guys are the best! Bryan More
by bryan.wright
Employees Worked With
Bailey Marvin!, Frank Roepke, Bob Hunter, Alex Sepulveda , Zach Will, Andrew Ridge, Justin Watts, Ted Mavritsakis, Michael Dougherty
May 30, 2019
Excellent Servive My husband took our car in for regular servicing and he was very impressed with their thoroughness from beginning to end. He really couldn’t say enoug My husband took our car in for regular servicing and he was very impressed with their thoroughness from beginning to end. He really couldn’t say enough about how knowledgeable and helpful our Service Writer was. Great all around experience. More
by RCMOR
Employees Worked With
Michael Dougherty
May 30, 2019
MB Rocklin Always Amazing I hope there’s a rate higher than 10++. MB Rocklin is my one and only favorite dealership. All the staff are amazing! From Sales, Finance, Service, Cu I hope there’s a rate higher than 10++. MB Rocklin is my one and only favorite dealership. All the staff are amazing! From Sales, Finance, Service, Customer Service, Greeters. I live in Stockton but I am not hesitant to drive 2-3 hours just to get my service or any issues resolved in MB Rocklin. Whether I am just wearing a simple t-shirt and flip flops they never ever looked me down or turned down a very simple service. I couldn’t ask for the most awesome people than MB Staff. Thank you MB Rocklin for always making me feel special. More
by BELLAROSE2012
Employees Worked With
Mikayla, Natalie, Cashiers, Greeters and others , Lisa Brown, Greg Burnett, John Nishita, Bob Hunter, Andrew Ridge, Justin Watts, Ted Mavritsakis
May 29, 2019
Excellant Service! Excellent Service from Peter when I purchased my lease , very knowledgeable and on top of it ! He was very thorough and detailed. The service at Mer Excellent Service from Peter when I purchased my lease , very knowledgeable and on top of it ! He was very thorough and detailed. The service at Mercedes-Benz of Rocklin was excellent! More
by nyousefi
Employees Worked With
Peter Alexan
May 27, 2019
Poor work I brought my car in for mechanical and for a new headliner got my car back same problem and several issues car when I came to pick up. Very bad respo I brought my car in for mechanical and for a new headliner got my car back same problem and several issues car when I came to pick up. Very bad response time.still waiting More
by CHRISTOPHERMORATO
Employees Worked With
Michael Dougherty
May 26, 2019
Frustrated customer gets no attention I now have had 4 wheel alignments and don't know or feel like I am fixed up and ready to drive. Service does not return calls just like everyone un I now have had 4 wheel alignments and don't know or feel like I am fixed up and ready to drive. Service does not return calls just like everyone under 50 y.o.!!! More
by CTBOATS
Employees Worked With
Rick? Shop foreman., Greg Burnett
May 24, 2019
Unhappy with dishonesty I had my 2016 car serviced at a reputable Mercedes certified shop and was told there was an oil leak and recommended that I take it into a Mercedes de I had my 2016 car serviced at a reputable Mercedes certified shop and was told there was an oil leak and recommended that I take it into a Mercedes dealership since it was still under warranty. I then took it to Mercedes-Benz of Rocklin as that's the closest one to me and was told the leak was because the place that serviced my car didn't put the washer on. The service advisor put the entire blame on the folks that serviced my car and said there was no problem at all. Mercedes-Benz of Rocklin said they were unable to find anything wrong and suggested that I could have them replace the oil (that was just put in a week earlier), so that they could clean up the mess, but it would cost me around $250 to do so. I declined their recommendation as the oil leak was there before the car was serviced. I then took it back to the reputable Mercedes certified shop that I originally went to where they lifted my car up so that I could see the oil leak they were referring to. The leaked oil was evident, but was no where near the plug drain; it was ABOVE it, but not directly above the plug. The leak had NOTHING TO DO WITH A MISSING WASHER. I am so disheartened by being lied to by the service advisor, Eric Triebull, at Mercedes-Benz of Rocklin that I will go elsewhere from now on. Being a service advisor at this dealership is all about the art of upselling and not owning up or dealing with a problem. You have completely lost my trust. The only good quality of this dealership is the guy who transports clients who is super friendly. I believe his name is Jim. More
by PAKECRYS
Employees Worked With
Eric Treibull
May 23, 2019
excellent The customer service provides you with excellent attention, convenient appoints , they provide transportation for you whatever you need to go. If you The customer service provides you with excellent attention, convenient appoints , they provide transportation for you whatever you need to go. If you need a loaner car they can provide it for you. More
by AKSYLKA
Employees Worked With
James Reemts, Eric Treibull, Michael Dougherty
May 23, 2019
Excellent Service and Amenities. I recently bought a used Mercedes for my daughter and took it in for service. The Dealership facilities were excellent and above and beyond most provi I recently bought a used Mercedes for my daughter and took it in for service. The Dealership facilities were excellent and above and beyond most providing comfortable indoor and outdoor seating, coffee, drinks and snacks. Best of all though was my experience with Greg in service. He was thorough and detailed and got me into a loaner vehicle which I loved. Perhaps I need a Mercedes for myself now? I'm looking forward to my next visit. More
by MATT@STUART5.NET
Employees Worked With
Greg Burnett
