Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Rocklin
Rocklin, CA
2,997 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,997 reviews
June 14, 2019
Mike is the man Brake issue. Needed paint touch up. Contacted Mike and explained issues. Vehicle fixed faster than expected. Was cool with me keeping loaner for an ex Brake issue. Needed paint touch up. Contacted Mike and explained issues. Vehicle fixed faster than expected. Was cool with me keeping loaner for an extra day to work it all out. Mike is 5/5 everyday of the week More
by Screen Name Here
Verified CustomerEmployees Worked With
Michael Dougherty
June 14, 2019
Service department brought my car in for a flat tire, was repaired/replaced in a few hours. they couldn't repair the tire so they put a new one on. brought my car in for a flat tire, was repaired/replaced in a few hours. they couldn't repair the tire so they put a new one on. More
by ATB
Employees Worked With
Wayne Schmid
June 12, 2019
Fast and professional I had a good experience at this location. Very professional, polite and helpful customer service, they were able to check my car in earlier than sched I had a good experience at this location. Very professional, polite and helpful customer service, they were able to check my car in earlier than scheduled appointment and get it done in a timely manner. More
by DVKNY
Employees Worked With
Eric Treibull
June 11, 2019
Fantastic Team @ MB Rocklin Everyone works together to form this great team; from Sales, to Finance, to Delivery Specialist. This was a truly exceptional experienc Everyone works together to form this great team; from Sales, to Finance, to Delivery Specialist. This was a truly exceptional experience. I highly recommend MB of Rocklin to friends and family. More
by Helen Perkins
Employees Worked With
Bailey Marvin, Delivery Specialist, Zach Will, Tony Alexan, Justin Watts
June 09, 2019
Very attending Excellent service and reasonably priced I like coming in and get a muffin great coffee too when I have a problem Wayne helps by phone if possible Excellent service and reasonably priced I like coming in and get a muffin great coffee too when I have a problem Wayne helps by phone if possible More
by KAELLENLAMONTE0285
Employees Worked With
Wayne Schmid
June 09, 2019
Rocklin Good...Mercedes in general...VERY BAD! SO DISSAPOINT I must say that the Rockland ranch Mercedes-Benz is amazing while getting my car serviced and repaired there is gone above and beyond my expectations I must say that the Rockland ranch Mercedes-Benz is amazing while getting my car serviced and repaired there is gone above and beyond my expectations and service and incompetence. Clever district you find fleas on a very disappointing day indeed. Say I locked my key in the trunk of my 2010 Mercedes. After trying to unlock it through the app in other the phone remotely and with no success I was informed said I would have to have a lockout service come to help me. The lockout service would have to have a very special tools / machine in order to gain access to my trunk. As it was Sunday none of the people with the special tools for available so I was informed that my vehicle would have to be towed to the nearest Mercedes dealership. 2 hours later I was at the dealership and told that since it's Sunday nothing could be done until tomorrow morning. How is Sam told that I was up to my own self in my two legs for transportation. as I was lucky to have my cell phone I did not have my wallet as it was locked in the trunk along with my vehicle's key. This was unfortunate because as Uber and Lyft came to mind it also dawned on me that I needed my wallet because I do not save payment methods on my phone for security reasons. So that was of no help. I couldn't have even rented a vehicle from a rental service if I was so inclined because I did not have my wallet with my ID or any payment methods to use to rent a vehicle what to even buy a drink. so now here I am first hundred degree day of the year very hot indeed and I am on the blacktop and I am more than 28 miles away from home it turned out onto the street to figure it out myself cuz I was told. I understand it was Sunday but being Mercedes-Benz you would think that they would have some kind of concession for an emergency such as this to be able to provide a loaner car or at least some sort of shuttle service or even an Uber or Lyft like all the dealerships at the auto mall do for such an event as this. I hope I don't die of dehydration on my walk home More
by MIKESCOTTBECKMAN
Employees Worked With
Wayne Schmid, Mark Cornell, Scott Parry
June 08, 2019
Great service at a fair price I have had my vehicles serviced here since I bought them and except for 1 time the service and customer care has been excellent and would recommend th I have had my vehicles serviced here since I bought them and except for 1 time the service and customer care has been excellent and would recommend this dealership to my friends More
by ROSEVILLEBREAD
Employees Worked With
Greg Burnett
June 07, 2019
James Reemts Worst of the Worst Award for Customer Services James Reemts pressured me into buying an E-Class, I was threatened and disrespected in the Mercedes Benz of Rocklin James Reemts is a Bully. James Reemts pressured me into buying an E-Class, I was threatened and disrespected in the Mercedes Benz of Rocklin James Reemts is a Bully. More
by BJFCRUZ
Employees Worked With
James Reemts, Tony Alexan, Justin Watts
June 07, 2019
Great experience! I’m always apprehensive taking my car in for service because of the cost, but I saw a different Service guy than I normally go to because of schedulin I’m always apprehensive taking my car in for service because of the cost, but I saw a different Service guy than I normally go to because of scheduling. Scott Parry was great! He would call or text me back & communicate with me so I knew what was going on. He genuinely seemed like he truly cared. The issues with my vehicle were taken care of. More
by rominharts
Employees Worked With
Scott Parry
June 07, 2019
ML250 60,000 mile service & recall Dropped off the car the night before my appointment for the air bag recall and 60k service. Wayne called me just before to let me the car had been ser Dropped off the car the night before my appointment for the air bag recall and 60k service. Wayne called me just before to let me the car had been serviced and was read for pick up. Great service and delivered before time promised. More
by JCAM545
Employees Worked With
Wayne Schmid, Greg Burnett, James Reemts
