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Mercedes-Benz of Rocklin
Rocklin, CA
2,997 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,997 reviews
Verified Customer
July 31, 2022
Wonder experience with Eric Treibull and the entire Rocklin team including Assistant Sales Mgr Mark Cornell, who went out of his way to say Hello!! Rocklin team including Assistant Sales Mgr Mark Cornell, who went out of his way to say Hello!! More
by J Maggi
Employees Worked With
Eric Treibull, Mark Cornell
July 29, 2022
No follow up or follow through. Don’t return calls when they say they would. Service advisor was rude! The only helpful person was the call center rep. Don’t return calls when they say they would. Service advisor was rude! The only helpful person was the call center rep. More
by kzimmerli0
Employees Worked With
Wayne Schmid
July 29, 2022
The Service Advisors are professional and friendly. Service Techs are experts and always properly identify any problems and they know how to fix them. Service Techs are experts and always properly identify any problems and they know how to fix them. More
by WillinRsvle
Employees Worked With
Michael Gallagher
July 27, 2022
Greg is an expert sales advisor for Sprinter vans( i took my Sprinter only to him) The service advisors at dealerships in Santa Rosa and Fairfield could not fix the problems, were not honest. I feel very com my Sprinter only to him) The service advisors at dealerships in Santa Rosa and Fairfield could not fix the problems, were not honest. I feel very comfortable with Greg and do not mind driving all the way to have my van issues resolved. More
by Sprinter man
Employees Worked With
Greg Burnett
July 25, 2022
My wife and I bought a used Mercedes from Rocklin Mercedes. 2019 GLC 250. They have an app to pay on called Mercedes Me. I went to set up our account but the previous owner is on it. Its been xxxx Mercedes. 2019 GLC 250. They have an app to pay on called Mercedes Me. I went to set up our account but the previous owner is on it. Its been xxxx getting anyone who can call me back, switch it.. They said Corporate has to change it. I call and they say its easy but the dealership has to change it.. i've left messages, talked to different people, service and they switch me to someone who should be able to fix it.. 3 weeks later Im writing this and Im pissed. This is awful .. So far for a Mercedes Dealership its been not what I expected.. We had to buy a car because my wife got hit by a Suv that ran a red light, and our car was totaled. We bought this because it was a great deal and safety rating was high. Im so disappointed. Im not someone who writes reviews. But this lack of help is unacceptable. More
by sheppard523
Employees Worked With
Peter Alexan
