Mercedes-Benz of Rocklin

Greg Burnet was very helpful and professional He explained everything in details about problem for my vehicle Overall excellent service 👍 explained everything in details about problem for my vehicle Overall excellent service 👍 More

The best in all three shops! !!! Best help,clean shop,nice clean men and ended with clean car!! !!! Best help,clean shop,nice clean men and ended with clean car!! More

I brought my car in on a Friday and the service agent didn’t confirm my contact information. I called at 4:45 to find out the estimated time of completion and I never heard back from him. (I left my phon didn’t confirm my contact information. I called at 4:45 to find out the estimated time of completion and I never heard back from him. (I left my phone number in the message.) I called on Saturday to find out what was happening with my car and it took almost 2 hours to hear back from them that my car was finished and ready for pick up. On Monday, I finally received a text from the service agent and he said that I had unfinished paper work & an unpaid invoice- which was untrue. I paid over $2,000. For that amount of money I expect excellent communication and prompt responses. More

I was able to drop off my vehicle on time and have it ready by the end of the day with great communication via text. ready by the end of the day with great communication via text. More

Peter is friendly, knowledgeable, and got us the dream can we wanted at a great price. Overall an enjoyable car-buying experience with a smooth transaction. Highly recommended dealership for buying a Me can we wanted at a great price. Overall an enjoyable car-buying experience with a smooth transaction. Highly recommended dealership for buying a Mercedes! More

Everyone is kind and helpful. I appreciate the clear communication & the team being super accommodating. I appreciate the clear communication & the team being super accommodating. More

This dealership tell’s me I have a recall on my car, I make appt and show up today. It’s over 30 miles away one way. I check in and within 10 minutes they call me, Say it’s done? I ask service agent ho make appt and show up today. It’s over 30 miles away one way. I check in and within 10 minutes they call me, Say it’s done? I ask service agent how so fast, he says it’s already been done by Air? I wasted my time and gas for this? He says we should have called. It doesn’t pay my gas because you didn’t call. This dealership has been awful for me. They could have even a offered a detailing of my car for my mileage! Nothing but sorry! More

Beautifully displayed cars and welcoming showroom. Sales rep was quick to acknowledge us. Water and coffee are nice touches Sales rep was quick to acknowledge us. Water and coffee are nice touches More

They have never done a good job for me. They never wash my car, even when I have asked them to. They never leave the dash the way we bring it in. Was supposed to have a loaner car but they They never wash my car, even when I have asked them to. They never leave the dash the way we bring it in. Was supposed to have a loaner car but they didn’t have one for me. They left the interior of the car very dirty. They just replaced my windshield and there is glue or something on it. I could go on, very very dissatisfied with this service department. More

Very happy with my new GLE 450. Michael Jackson was great to work with and Julio did a wonderful job in providing a comprehensive introduction to all of the features and getting us Michael Jackson was great to work with and Julio did a wonderful job in providing a comprehensive introduction to all of the features and getting us set up on Mercedes Me. More