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Mercedes-Benz of Rocklin

Rocklin, CA

4.0
2,992 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,992 reviews

October 11, 2022

Eric is great to work with. .. always keeps me updated... glad he’s my customer service rep More

by Eric.verdult
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Treibull
Oct 13, 2022 -

Mercedes-Benz of Rocklin responded

We're lucky to have a great service team! Thank you for your business~

October 11, 2022

Great people, from first phone contact to service coordinator with clear communication to set the right expectations. More

by erik28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Oct 13, 2022 -

Mercedes-Benz of Rocklin responded

We appreciate the great review!

October 11, 2022

We had great experience with this dealership. Our Sales Consultant Mike Lazzara was very professional and very helpful. 👏 Great person I will definitely recommend him to others. More

by Oxana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lazara
October 08, 2022

Pleased with the loaner and work done on my car . No more squeaks. Thank you More

by cmrohl
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Parry
Oct 10, 2022 -

Mercedes-Benz of Rocklin responded

Thank you!

October 08, 2022

Too slow, never any loaners, never ready. You get an appt one morning and by the end of the day, they haven’t even gotten to it. More

by Char.hansen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Schmid, Scott Parry
Oct 10, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the input. We apologize we didn't have a loaner available for you. We do offer complimentary Lyft service. We know your time is valuable and we apologize for any inconvenience.

October 06, 2022

Eric is great! ! Always willing to help, prompt response time and went above and beyond!! More

by sarah_andresen2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Treibull
Oct 07, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for recognizing Eric with a 5 star review!

October 05, 2022

It is verry clean and the service is excellant. and the service rep was great. More

by LCW2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid, Greg Burnett
Oct 06, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the input!

October 05, 2022

Wayne took care of us he did a great job 5 star all the way thanks Wayne More

by BRUCEPAKZAD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Oct 06, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for letting us know Wayne and our team earned a 5 star review!

October 04, 2022

The last few times we had to come back to follow up on things we thought were mentioned on the work order or we thought would have been checked with the normal service. We did appreciate the use of loane More

by MIK2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
Oct 05, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the input~

October 01, 2022

Art did a stellar job helping me purchase my Cadillac SRX from the beginning to the end and paid to have my new SUV detailed.He is the best Salesman I have ever met. top rate dealership would buy from again More

by wmr3301
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nishita, Justin Watts, Arthur Rose, Ryan Ross
Oct 03, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the 5 star review! Our sales team will be happy to assist you again in the future~

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