Mercedes-Benz of Rocklin

I live 2 time zones away, but was very interested in a car on their lot. I was connected with a sales rep, Tommy, who immediately went into the lot (in the rain!) and took a video of all the aspects of th car on their lot. I was connected with a sales rep, Tommy, who immediately went into the lot (in the rain!) and took a video of all the aspects of the car I was curious about. He even went back out a couple times to check on additional features that came to mind. Long story short, there was an erroneous message from the eSign platform that led me to believe the dealership would think I had signed the purchase agreement, but I didn't - I changed my mind. I was very concerned it would become a problem, but the sales manager. Brehon, assured me that even if I had signed it, he would gladly void it to make sure I was taken care of and satisfied with the outcome. He was very reassuring and sincere that his #1 goal was my happiness, regardless of whether I buy a car from them. That kind of integrity is refreshing and extremely appreciated! I would not hesitate to purchase a vehicle from Rocklin. Heck, even if I decide to buy a pre-owned vehicle that is not even a Mercedes, I'll check in with them to see if they can find my next car. Thank you so much, you are awesome! More

Miserable experience selling my 2013 SLK to this dealership. Have purchased 4 M-Class MB over the years from Von Housen. Always took my car there for service. I left the dealership after selling dealership. Have purchased 4 M-Class MB over the years from Von Housen. Always took my car there for service. I left the dealership after selling them my SLK without any copies of my paperwork on December 26,2 2024. Called Jeremy back and he said he would get them to me. Also, my check would be prepared within 24-48 hours. After sending an email to the manager Darren as I had not gotten either my check or copies of paperwork at January 7, 2025 I got an email AI response saying "they were interested in buying my car and would write a "check on the spot". Well, we know that doesn't happen... false advertising. I called and Jeremy asked if I wanted my check and paperwork "overnighted". I said "yes". Two days later on January 9, 2025 I got the check with no paperwork that I had asked for. Called Jeremy, again, and he said he would get copies and email them to me. Today is January 16, 2025 and I still do not have my copies. Going to call again and see if he has the same answer! I live 50+ miles from the dealership and they really do not want me to come down there. Still waiting... sloppy dealership. Buyer or Sellers BEWARE! sheila b. More

Not honest. Purchased Sprinter & the salesman was rude, didn't give me the 2nd key or the special tool to remove tires that was listed on sales sheet he provided Purchased Sprinter & the salesman was rude, didn't give me the 2nd key or the special tool to remove tires that was listed on sales sheet he provided and tried to back out of deal after taking a deposit because they sold it to me at incorrect lower price. Poor customer service. I requested a manager and he said he is the boss. Was treated this way because I'm a woman, he did not treat my husband this way. More

Buyer beware! Do not send your wife or daughter here alone! I am writing to express my deep dissatisfaction with the service I have received at your establishmen Do not send your wife or daughter here alone! I am writing to express my deep dissatisfaction with the service I have received at your establishment, particularly concerning my interactions with the General Manager, Darren. Major disrespect and lack of accountability in every way. Over the past several years, I have invested over $100,000 in various purchases from your location. Unfortunately, my experience has been marred by significant issue with a vehicle I acquired from you, which has promise to be taken care of. . Despite my attempts to seek assistance in resolving these matters, I have encountered a lack of support and responsiveness from your team. I was told by Darren his lack of communication is because he only received hand written messages. He told me that he could have fixed the car cheaper himself and questioned the invoice needing to be paid. I could go on and on about his tone and absolute lack of professionalism. My recent interaction with Darren was particularly disappointing. I felt treated disrespectfully, which is unacceptable given the level of investment I've made in your business. I question now after reading all of the BBB reviews why anyone would buy from here. As a customer, I expected a higher standard of service and respect, especially from management. It is my belief that leadership should exemplify exemplary customer service, and I feel compelled to suggest that Darren's position may need to be reassessed. More

This place has turned to absolute garbage! The rudest General Manager and staff! Someone needs to bring these men to earth as they are complete disrespectful humans. The rudest General Manager and staff! Someone needs to bring these men to earth as they are complete disrespectful humans. More

If you want to spent money here - read this, and stay away! I was very interested in a 2022 BMW X7 they have - 50k$+, sent inquiry about availability, guy named Elijah responded, I asked about best pric away! I was very interested in a 2022 BMW X7 they have - 50k$+, sent inquiry about availability, guy named Elijah responded, I asked about best price they can do on this car, since they dropped 3k$ for the past few weeks on this particular car, I was interested what would be their best offer, this guy answered that only today he can do 500$ off and only because his manager doesn't know, because he doesn't like to sell to out of state customers. Then he called me started talking very rude and inappropriate, giving names and using bad language, not letting me even say anything this lunatic just hang up on me. Level of incompetence and rudeness was insane! I run Sprinter mechanical shop for nearly 10 years, never experienced anything like that. Manager of this place should think about how many customers like myself this lunatic turned away because of his incompetent behavior. Very disappointed, and reported corporate office as well. More

I am a trustful senior, who unfortunately bought a "certified vehicle" about 3 months ago at this dealer, and the people involved in the process, the salesman, the sales manager and later one of the s "certified vehicle" about 3 months ago at this dealer, and the people involved in the process, the salesman, the sales manager and later one of the service managers, all promised to take care of the issues that a certified vehicle shouldn't have according to their own words. i.e. A stain in the passenger seat that doesn't go away, the missing 2nd key, the dashboard that was cracked, the tire compressor kit that was missing (this vehicle doesn't have an spare tire and comes with the kit). After I took the vehicle home, all of these issues were ignored and no one takes responsibility. They ignore e-mails, don't reply to phone messages, and in the one occasion when they talked to me, not action was taken anyway. After 3 months and after several requests, they have not even updated the name of the owner so I can register the car under my name and create an account with "Mercedes me connect", so I have not been able to sign up for any of the services you can access with this app. Very disappointed.!! In addition to this, the car was missing a "C" letter from the back logo and instead of replacing it with the correct one, they removed a "C" from another vehicle that is larger than the letters on my vehicle and glue it there. It obviously doesn't look right and you can tell the difference. They just don't care !!!. I realized that they act like scavengers when trying to quickly "fix" an issue and don't care if it is done right or not. The people at this dealer don't have any pride on the business they work for or on the vehicles they sale, they only care about "closing the deal", will tell you not to worry about any of the issues you find during the negotiations and then you are on your own. In my case, I thought this is was reputable dealer, so I trusted them. Big Mistake. More

After 5 calls to the service department for a Mercedes Sprinter and talking to a manager still no one ever bothered to responded or call back. Waste of my time and terrible service. Sprinter and talking to a manager still no one ever bothered to responded or call back. Waste of my time and terrible service. More

I bought a new sprinter from this dealer. Very deceptive business practices. Purchased 5yr/100k warranty. Salesman and MB brochure states 100% refundable if no claims prior to expiration. Very deceptive business practices. Purchased 5yr/100k warranty. Salesman and MB brochure states 100% refundable if no claims prior to expiration. I contacted the dealer to cancel, but they ignore my emails, phone calls and voice mails. Obviously they are just waiting for the expiration date to pass. Contacted MB-USA. They say they can't help. The worst customer service from any dealer I have ever dealt with. My recommendation: do not do business with this dealer. Any other luxury dealer will do much better. More

EXTREMELY DISAPPOINTED! I bought a used 2015 BMW X5 on 3/27/24. My salesman, Javen, was super nice and helpful and we negotiated a price over the phone through videos and pi I bought a used 2015 BMW X5 on 3/27/24. My salesman, Javen, was super nice and helpful and we negotiated a price over the phone through videos and pictures. Javen even met me half way as the dealership was over 2 hours away. When I saw the car for the first time, everything seemed great. Car was clean, so it appeared, in the faint daylight that was left of the day. The next morning, I try to start the car and it immediately stalls. I try to start it again and it revs up high and then calms down to an idle. Then I notice, what appeared to be tree sap on the window, it was not. The "sap" was a chip in the windshield that looks like it was filled with superglue or something, not a professional fill. Then I notice a tear in the side of the leather bolster of the driver seat. I then try to buckle my son in the backseat to find out none of the backseat buckles even latch! I attempt to reach Javen several times, with no response back. I try to change the oil and air filter in effort to fix the stalling issue when starting the car, that happens every single morning. The air filter was disgustingly dirty and the oil was so old and burnt that even the oil filter was wringing itself. Finally, 3 weeks later, I get a response from the dealership with a promise to make it right by Kenny, the sales manager. Then, nothing. Never got another call back. Today, 5/1, driving down the freeway, the brake light comes on and says across the screen that the brake pads need replacing, not to mention that the rotors are completely rusted! What else can go wrong with this car?! I call the dealership and they simply said thats what happens when you buy a used car, as is. We can look at it but cannot promise we will do anything about the problems. Oh, but we will fill the crack in the windshield... Going over the CARFAX of the car, they recorded that they did SEVERAL services to the car including "recommended maintenance", "ignition system checked", "brakes checked", "front brake pads replaced", "electrical system checked", "battery replaced", and MORE complete lies! This dealership is committing FRAUD, and simply does not care. The "implied warranty" does not affect THIS dealership apparently. I am not looking for a huge handout but maybe share the cost of the parts to fix the car that they sold to me in good faith. This is astonishing, disappointing and borderline criminal! More