Mercedes-Benz of Princeton - Service Center

Car Service The service at this dealership is outstanding !!! I had Paul Karkenny as my advisor and he was informative and courteous..... Really a pleasure to vis The service at this dealership is outstanding !!! I had Paul Karkenny as my advisor and he was informative and courteous..... Really a pleasure to visit this dealership More

Amazing service I am a student at a local Prep School in NJ near Princeton. I recently had a flat tire after running over a sharp object on Route 295. The dealer wher I am a student at a local Prep School in NJ near Princeton. I recently had a flat tire after running over a sharp object on Route 295. The dealer where we bought the car, Contemporary Motor Cars, Inc. in Little Silver, NJ instructed me to contact Miguel at Mercedes-Benz of Princeton. I was assured that they have one of the most qualified service departments in the Northeast. I was overwhelmed by their professionalism and kindness. Not only did they immediately replace my tire but they also returned my car to me at school so I would not have to miss any of my classes. I am learning that when you buy a Mercedes-Benz not only do you get the best cars but you also get the best support from the dealer community. More

They Can Do Better My first experience with them was the first week of this month and it was good. My second experience last week was very disappointing. There needs to My first experience with them was the first week of this month and it was good. My second experience last week was very disappointing. There needs to be a major improvement on their customer service and communication for some individuals. If you decide to go there ask for DOUGLAS PARK he is top notch and has 30 plus years of experience More

Excellent!! Hi, my experience at Mercedese Benz Princeton was very good. They made things so easy & explained me what happened to my car in details. The receptio Hi, my experience at Mercedese Benz Princeton was very good. They made things so easy & explained me what happened to my car in details. The receptionists were very helpful & person name Paul krakenny helped me with a whole process. He was polite, easy to talk to, helpful & knowledgeable. Gave me & my car perfect attention n fixed my car. What a dedicated place & team of people.... Thank you, specially Paul. More

Excellent service and reasonable price Paul Lai provided excellent service for us when we brought our Mercedes-Benz. He is easy to talk to and provided helpful information. He facilitated t Paul Lai provided excellent service for us when we brought our Mercedes-Benz. He is easy to talk to and provided helpful information. He facilitated the buying process. This is the second time he helped us out when we brought our second Mercedes from Mercedes-Benz from Princeton. More

Sales and Service My experiences with both sales and service have been excellent in all respects. I have purchased many Mercedes vehicles through Mr. Thomas Knoblock, My experiences with both sales and service have been excellent in all respects. I have purchased many Mercedes vehicles through Mr. Thomas Knoblock, Jr., and I have the highest regard for him both personally and professiponly. In addition, Mr. Victor Rivera has been my service advisor for many years, and he is very knowledgable and extremely helpful. More

White Glove Treatment Brought my 2014 e350 in for service and received first class service from Lee Williams, my service rep. Would definitely recommend this dealership, th Brought my 2014 e350 in for service and received first class service from Lee Williams, my service rep. Would definitely recommend this dealership, they delivered on all their promises and made me feel important b More

poor servive, and not knolageable service writers I just had my wifes 3013 c300 at this stealership, I had bought the wheel and tire insurance package hit a pothole and poped 2 tires. towed it in for I just had my wifes 3013 c300 at this stealership, I had bought the wheel and tire insurance package hit a pothole and poped 2 tires. towed it in for service and got a phone call from linda said it would be taken care of, get a second phone call and and said the tire is too low on tread depth (I know this isn't true the tire has less than 10k miles, I own a repair shop so I have a tread depth gauge, and pa inspection license) so I tell linda im on my way over. I get to the dealership and no linda, they make me wait 15min and out comes victor rivera, we go out to the shop and measure the tire wow 4/32nd left eaven across the tread and they tell me no its the sholder of the tire. So I tell them its not 3/32nds new on the side, then I ask them how would the tire wear like that if there is nothing wrong? we went back and forth for a while and I got so mad I had to leave, I will never ever go back to this dealership. Ian Kennedy More

Dealer will not honor new car warranty I have owned Mercedes-Benz vehicles for over the past 10 years getting a new vehicle ever 2-3 years. I have never had a need for warranty repair until I have owned Mercedes-Benz vehicles for over the past 10 years getting a new vehicle ever 2-3 years. I have never had a need for warranty repair until now. What a complete failure! My 2013 S-Class left my wife and kids roadside nearly 2 weeks ago. Towed to the local dealer, 24hrs later I told that my 1 year old under warranty S-Class will not be covered and the repair will be $31,000+ due to lack of oil change. That is simply not true other than I did not have the oil changed by MB! I contacted corporate MB to dispute the dealers statement that the repair will not be covered under warranty. I was told someone would call me back within 24 hrs. The following day I heard from someone who captured the information and told me she would handle it and I would hear from her soon. That was 10 days ago. No return phone calls! I called this corporate contact 4 days ago for an update and she informed me she has no update for me and would call me back. No return phone call! It has been 12 days, we are without our S-Class, and I have been renting a car myself while waiting on MB. I am disgusted by the poor service provided by Mercedes-Benz! This is supposed to be a luxury brand that you pay a premium price and have an expectation of better than average service. That could not be any further than what my experience is. This is the first time I have ever needed warranty of a Mercedes-Benz and this is a complete and utter failure! It has come to an attempt using social media to reach someone at MB that cares to service the issue since the "normal" channels have yielded my no results not even a return phone call. More

Thanks Linda Tague Linda is the best - we so enjoy seeing Linda and knowing she will take care of all our needs - Thanks for always making us feel so special and ensurin Linda is the best - we so enjoy seeing Linda and knowing she will take care of all our needs - Thanks for always making us feel so special and ensuring we are safe and taken care of More