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Mercedes-Benz of Princeton - Service Center
Lawrence, NJ
1,402 Reviews
Mercedes-Benz of Princeton is proud to serve the Hamilton Township, Mansfield Township, and Eastern Pennsylvania. If you're looking for Authorized Mercedes-Benz service in Levittown, Trenton or Morrisville we are here to give great care to your vehicle and provide you with a high level of customer service.
Schedule a Service Appointment today, or review our great service specials.
If you have questions about how to set your clock or program your garage door opener you may find the answer in our collection of how-to videos.
If you need Roadside Assistance in Trenton, Allentown, Yadley, Princeton Junction, Robbinsville, somewhere in Eastern New Jersey or Western Pennsylvania or anywhere in the US the information on our Roadside Assistance page will be helpful.
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This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
1,402 Reviews of Mercedes-Benz of Princeton - Service Center
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February 16, 2019
Great Dealership Service department is very receptive. They are very open and are excellent at communicating what is going on with your car. I like how they text you u Service department is very receptive. They are very open and are excellent at communicating what is going on with your car. I like how they text you updates More
by Spungen
February 13, 2019
Small but annoying electrical issue Electrical problem where four rear vehicle items suddenly quit working. No fuses failed. Service Rep Jeff diagnosed problem and arranged for repairs q Electrical problem where four rear vehicle items suddenly quit working. No fuses failed. Service Rep Jeff diagnosed problem and arranged for repairs quickly. MB Princeton service over twenty-five years has been top notch for me More
by Joep
Employees Worked With
February 13, 2019
I LOST TIME AND LOTS OF MONEY! I made reservation on line and spoke to rep. I was shuttled to mall and 1 1/2 hour later I received call call they had not started on car no because I made reservation on line and spoke to rep. I was shuttled to mall and 1 1/2 hour later I received call call they had not started on car no because no signature. I spoke to Robert and the work would be done.. Hours later I was asked about spark plugs for extra 600 plus more and air filter for 300 dollars more.. I opted for spark plugs ( i thought better for the car.. Work finally done at 3:30 and I spent 615.00 dollars more only after I asked for a discount. There happened to be a coupon for 75.00 dollars but nobody would help me with any of the discounts or said anything unless I said something. SO I paid double than what I had planned. Sorry and thank you would have been nice. Making the customer aware of specials would be good customer service. A bit disappointing. More
by aateddy
Employees Worked With
February 12, 2019
Superb service, as always The service is always perfect. I have never had a problem for 10 years now. It is my ninth leased car and this dealership never disappoints, never let The service is always perfect. I have never had a problem for 10 years now. It is my ninth leased car and this dealership never disappoints, never lets you down. And Brian McCoy is the best. More
by Adrian
January 30, 2019
Rober Lisi is very responsive to the customer needs I would like to say that -while I am disappointed in the software issues related to Mercedes remote start - Robert Lisi has been very responsive and h I would like to say that -while I am disappointed in the software issues related to Mercedes remote start - Robert Lisi has been very responsive and helpful. He is patient and thorough and demonstrates excellent follow-up. I initially contacted my sales representative Arno Orsini, who is also very responsive. Arno got on the issue immediately, connected with me Robert, and I am very happy with Robert's customer first approach. He is an asset to your organization. Best, Kelly More
by kadh
Employees Worked With
Other Employees :
Arno Orsini was my initial contact, he is an excellent representative.
January 27, 2019
Always puts Customer First The last few trips for services have been managed by Miguel and he is always pleasant, patient and efficient. I'm extremely pleased as usual with the The last few trips for services have been managed by Miguel and he is always pleasant, patient and efficient. I'm extremely pleased as usual with the service provided. Great Team! Christina Milano More
by christina milano
Employees Worked With
Reception Staff... always courteous, Miguel Cruz
January 23, 2019
Operational Instructions I stopped in for instruction on various functions and all was explained very clearly. Radio Navigation Heater all we’re gone over very clearly and up I stopped in for instruction on various functions and all was explained very clearly. Radio Navigation Heater all we’re gone over very clearly and upon departure I felt a lot more confident in my abilities to operate functions successfully. Thank you Lois Blaustein More
by Matco711
January 09, 2019
Robert Lisi is THE BEST! I was having horrible problems with the navigation system in my car. I brought it to the service department more than once and they kept telling me d I was having horrible problems with the navigation system in my car. I brought it to the service department more than once and they kept telling me different things were wrong. I was getting very discouraged because it still wouldn't work. Through a single phone call Robert was able to tell me what I was doing wrong and how to fix it. It was really a simple problem. He walked me through the steps while I was in the car and saved me a trip to the dealership. So grateful to finally have this problem solved! I highly recommend this technical wiz! More
by kkasdin
Employees Worked With
January 04, 2019
The staff is very helpful and accommodating. Robert helped me with my new car purchased. He showed me how to use the self parking, which I still don't quite get. He said I could come back as many Robert helped me with my new car purchased. He showed me how to use the self parking, which I still don't quite get. He said I could come back as many times as I like to get more lessons. I appreciate all the help he gave me, and probably will in the future More
by Rennsau
Employees Worked With
October 09, 2018
AMAZING EXPERIENCE working with this dealership! I cannot begin to say enough about Mercedes-Benz of Princeton, and specifically Paul Karkenny the service manager. Not only is he knowledgable and pr I cannot begin to say enough about Mercedes-Benz of Princeton, and specifically Paul Karkenny the service manager. Not only is he knowledgable and professional, he is supportive, patient and treats his customers like family. He returns calls immediately and goes out of his way to assure that his customers are cared for and feel understood. He is a 100 out of 100! And...my sales representative, Aron Orisin is the finest sales representative I have ever had the honor to work with. He is incredibly knowledgable, intelligent, gracious and responsive! He is one of the most professional "professionals" I have ever worked with. I cannot recommend him highly enough. Thank you Mercedes-Benz of Princeton for having such amazing individuals! Lisa Burditt More
by Lisa B
