Mercedes-Benz of Princeton - Service Center

Excellent! The Service Department at Mercedes of Princeton consistently provides excellent service. I have a 2008 Merecedes S550 with 193,750 miles on it that J The Service Department at Mercedes of Princeton consistently provides excellent service. I have a 2008 Merecedes S550 with 193,750 miles on it that Jeff Hirthler and the team at Princeton has kept driving as good as new. I have recently ordered a 2020 Mercedes GLE from Mercedes of Princeton largely because of the Sales guidance provided by Arno Orsini and the excellent service provided by Jeff Hirthler. More

Exceptional service The service department is consistently the best around. The service adviser listens and communicates in a manner that's easily understood. They go o The service department is consistently the best around. The service adviser listens and communicates in a manner that's easily understood. They go out of their way to locate the problem or issue and make sure it's resolved to your satisfaction (and to their high quality standards). I've said many times that their service area is one of their best customer retention strategies. You almost look forward to coming back. More

Routine maintenance Great experience, as always with scheduled maintenance. The person scheduling my appointment was very accommodating and my service was completed as pr Great experience, as always with scheduled maintenance. The person scheduling my appointment was very accommodating and my service was completed as promised. The rep, Paul, was very helpful and took great care of me. I would highly recommend this dealership for sales and service. More

the customer really counts here ! Good service - friendly and personable Scheduling appointment easy - the service reception really tries to accommodate requests for certain dates an Good service - friendly and personable Scheduling appointment easy - the service reception really tries to accommodate requests for certain dates and times Competent mechanics - everything is explained ahead of all services and the work is completed on time Comfortable waiting room - snacks, beverages in a clean comfortable environment Curtesy van - for longer waits, the van will take you to a near-by restaurant and/or mall. Loaner vehicles are available if scheduled ahead of dropping off the vehicle Price - well, it is a Mercedes.... but the labor charges are fair More

First service of my GLE 350 The overall experience was very nice, the team not only did the first maintenance service but also performed the part recovery advised by Mercedes Ben The overall experience was very nice, the team not only did the first maintenance service but also performed the part recovery advised by Mercedes Benz to improve the performance of the car while still maintaining the same day delivery of my car. Thank you! More

Always Execptional Service! On a recent Saturday morning my car would not start, so I called Mercedes-Benz roadside assistance. I suspected it was the battery, but I was not sur On a recent Saturday morning my car would not start, so I called Mercedes-Benz roadside assistance. I suspected it was the battery, but I was not sure. After speaking with a very pleasant customer service representative over the phone, she arranged for a service person to come to my house. He arrived within 30 minutes of the call. He confirmed it was the battery, charged it in my garage, and then I drove the car to the dealership to have the service department check it. A new battery was installed, my car was washed to perfection, and I was on my way! And this was all on a Saturday afternoon! I cannot say enough great things about Miguel Cruz, my service advisor, who is FANTASTIC! He always makes sure that I am taken care of and satisfied. He is very knowledgeable and places a very high value on customer satisfaction. The roadside assistance technician who came to my house was excellent as well. Unfortunately I cannot remember his name. Thanks, Mercedes-Benz of Princeton! Mrslmgreen More

service satisfaction I am a customer since 1983.I am extremely satisfy with your service department especially Brian McCoy.We have bought several cars and have referred ma I am a customer since 1983.I am extremely satisfy with your service department especially Brian McCoy.We have bought several cars and have referred many freinds. More

ALL fixed! I have always brought my family's cars to your dealership for service since I started buying Mercedes Benz cars. I have always been treated well and I have always brought my family's cars to your dealership for service since I started buying Mercedes Benz cars. I have always been treated well and the work has always been done right the first time. Thank You for all the years of great treatment. More

E300 Service Scheduled a 'B' service for my car. Brian McCoy as always provided top-notch service. Took me right in as soon as I arrived and within 10-15 minutes I Scheduled a 'B' service for my car. Brian McCoy as always provided top-notch service. Took me right in as soon as I arrived and within 10-15 minutes I was on my way to work, in the loaner car which was almost like new. While some other dealerships may charge a little less for similar service, the customer service provided by Brian and team is excellent and that's why I continue coming back to MB of Princeton.. More

Good Dealership Good Customer Service, knowledgeable service advisers, clean waiting area, good communications concerning service updates. I like the ability to reque Good Customer Service, knowledgeable service advisers, clean waiting area, good communications concerning service updates. I like the ability to request a loaner when service is more than several hours. More