Mercedes-Benz of Princeton

This was the best level of service I've ever had when purchasing a new vehicle. Tom Knobloch was extremely courteous, knowledgeable, and professional. I would highly recommend people visit the store and purchasing a new vehicle. Tom Knobloch was extremely courteous, knowledgeable, and professional. I would highly recommend people visit the store and request Tom. More

Have purchased seven Mercedes from Princeton, worked with Tom Jr, and he is a true professional. He went the extra mile for us, and finally found the perfect car. I hope to buy my eighth Mercedes from Tom! Tom Jr, and he is a true professional. He went the extra mile for us, and finally found the perfect car. I hope to buy my eighth Mercedes from Tom! More

Over the years we bought a few cars from Paul Lai. We keep going back and getting another Mercedes from him. We looked at other cars and dealerships and wound up back with Paul. He is not pushy or persis keep going back and getting another Mercedes from him. We looked at other cars and dealerships and wound up back with Paul. He is not pushy or persistent and does not try to get you to buy the car he wants to sell. He listens to what you want and then finds the car and the best price. We will see you in 3 years Paul. Thanks for getting our new car so quickly. Thank again Richard & Linda Kurtz More

I am Xiaoyan Tang ,Imust be very lucky by going directly to Mr.Paul.As allthe reviewers have said,he is VERY helpful and frank.he gives very competitive price without hard bargaining,and no non-sense things to Mr.Paul.As allthe reviewers have said,he is VERY helpful and frank.he gives very competitive price without hard bargaining,and no non-sense things like window itching or "we only give quote on-site".I highly recommend him for anyone consider Mercedes.He would give you best price and service! More

We needed to get a second car & test drove a few other brands, new models but didn't feel that they were worth it for the price. A friend mentioned that after going through a bad accident (not her f other brands, new models but didn't feel that they were worth it for the price. A friend mentioned that after going through a bad accident (not her fault) she said she now bought a Mercedes & maybe we should look into it due to its safety record. Knowing that we definetly couldn't afford a band new one, we looked at a certified used mercedes at a dealership closer to where we lived, My husband test drove the car & said he really liked it, it was a C-300 Sports edition. We were not really happy with that dealership & looked online & found that The Princeton location had a few 2013 available, My husband called & was transferred to Alex Shaparin, who immediately looked into the car we saw online, he called back & informed us that that vehicle had been in an accident but they had a couple others which were their loaner cars & in excellent condition. He also informed us that Mercedes had a loan for 66 months at 1.99%, which was great and affordable. We drove to Princeton the next day, about an hour away & saw the vehicle, Alex was great, the people at the showroom were nice, did not care whether we were buying a new or used car, offered us drinks etc. Alex was a great salesperson to deal with he was forthright, knew the vehicle well, allowed us to test drive it, gave us space to decide. Once we did he showed us the price list on the car & though it was a good price, we asked him to please get us a better deal, he informed us his Manager was not in & he would talk to him tomorrow morning. The next morning we got a call from Alex saying his manager agreed to give us a $1000 off, which was great. He started the paperwork, got everything quickly done & when we went to pick up the car, it had been detailed, cleaned & Alex explained the features to us, something we never expected but They gave us the car with a full tank of gas & a lovely keychain/pen set which was a very nice gesture. This was truly a wonderful dealership & it was an absolute pleasure dealing with Alex Shaparin, we will surely refer him to all our friends. Having had the car for over a month it is a great vehicle & we are extremely happy with our decision. More

Arno was terrific to work with. He is friendly, professional and very knowledgeable without the hard sales pitch. He listened to what I wanted in a car and never tried to push me to purchase more professional and very knowledgeable without the hard sales pitch. He listened to what I wanted in a car and never tried to push me to purchase more than I wanted. I picked up my new C350 last week and the entire transaction, from beginning to end, went without a hitch...no surprises. More

Good customer service starts with a proper greeting, but then requires consistent follow-through from elsewhere within the establishment (i.e. from reception, other salespeople, service, parts, etc.). Ther then requires consistent follow-through from elsewhere within the establishment (i.e. from reception, other salespeople, service, parts, etc.). Thereafter, a persistent focus upon the follow-up - that is, the same level of courtesy and service received when you first stepped into salesroom, and from the entire organization - marks the true quality of a service-oriented business. I am pleased to state that my experience with M-B of Princeton has reflected this ideal. This is the second automobile we've purchased from this establishment within the past 18 months. The vehicles themselves are only part of the reason. Service matters, and I've been very pleased by their consistent professionalism, courtesy and level of service. More