Mercedes-Benz of Princeton

Everything was taken care of promptly and properly. Courteous and friendly. Clean waiting area with complimentary snacks and drinks. Washed my car as well. Overall great experience! Courteous and friendly. Clean waiting area with complimentary snacks and drinks. Washed my car as well. Overall great experience! More

I gave written positive reviews of Princeton MB since it opened and have been a customer ever since. Need I say more. Princeton MB will always be my choice opened and have been a customer ever since. Need I say more. Princeton MB will always be my choice More

10/10 best dealer to work with. Classy Clean and Careful about process. Help with rich was unexpected but worthwile.Will return in the future. all i can say is thanks about process. Help with rich was unexpected but worthwile.Will return in the future. all i can say is thanks More

Working with Alex was great. From the beginning, he was low pressure and helped educate us on the features and upgrades instead of putting the hard sell on things we didn't need (for example, he talked us low pressure and helped educate us on the features and upgrades instead of putting the hard sell on things we didn't need (for example, he talked us out of the larger, more expensive rims because it might not be ideal for little children/driving comfort). Ordering our new GLS was painless - the only difficult part was waiting the 3 months for production! Prior to the car arriving in Princeton, Alex provided timely updates and was quick to respond to requests for updates. Once the car arrived, Alex got all the paper work done so when I came to pick up the car, all we had to do was sign a few documents, hand over a check, and get the keys. After Alex finished the transaction and got the keys, Rich helped us walk over the extensive features of the car and answered all our questions. He was knowledgeable and patient. When buying my first MB a few years ago in Chicago, once they got their money - they showed you the door (or told you to google your questions) - so this was a much welcome change. In summary, I enjoyed the experience so much, I drove past 4 other MB dealers on the way down from Jersey City to make the transaction with Alex in Princeton. I would purchase from MB Princeton and Alex again. More

Excellent experience now and during my my last purchase, Robert Lisi was very informative and helpful. My sales rep, Tom Knoblock was very professioinal and a pleasure to work with. Robert Lisi was very informative and helpful. My sales rep, Tom Knoblock was very professioinal and a pleasure to work with. More

Arno Orsini did an outstanding job helping us with the car. The details were seemless. I forget the young gentleman’s name who gave us the orientation of the cars instruments but he explained everything car. The details were seemless. I forget the young gentleman’s name who gave us the orientation of the cars instruments but he explained everything very well. More

Great customer service and work done right and on time. I have doing business with Princeton Motors for years and I am very satisfied with the dealership. have doing business with Princeton Motors for years and I am very satisfied with the dealership. More

While I would like to write a positive review, I can not. I had my 2014 S550 serviced on 10/30. The car had stopped and they said that I needed 2 new batteries and a new starter. I proceeded with the service I had my 2014 S550 serviced on 10/30. The car had stopped and they said that I needed 2 new batteries and a new starter. I proceeded with the service. Exactly 1.5 months later my car stopped stopped again on the NJ turnpike in the late evening as I was headed out of town for the holidays. The car was towed to MB of Princeton. I was told that I the car needed a new engine b/c there were metal particles in it. My service person said that I could get a refurbished engine for at least $27K and that would not include labor. I asked what the other alternatives were and my she aid that they could "dispose" it. Moments later she said I could also trade it in and speak to someone in sales. I thought, "What value would a car have that was apparently 'disposable?" Some time later during my visit, I responded that I may ship it to my family and have them handle it. My service provider responded that it would really be a waste since nothing could be done with the car. I shipped the car. I got it fixed. The issue was that the relay burned out. If a starter goes out, you check the relay as it may need to be replaced as well. Apparently-- based on my bill/labor from October, this was not done. As a result, my life was put at risk on the NJ turnpike. The car is in PERFECT condition. After my first visit at MB Princeton they even said that the car was in great condition to be a 2014. I think they saw my out of state tags and tried to take advantage of me. But I actually lived in Jersey. Further, my immediate family has been loyal MB customers for 40+ years. We know how to take care of our MBs-- apparently much better than the MB of Princeton. This is truly disappointing. I've already shared this with my local MB dealership and plan to file an official complaint. More

Our experience at Princeton Mercedes was wonderful. Alex Our experience at Princeton Mercedes was wonderful. Alex helped make the process quick with no nonsense. Compared to other dealerships we’ve been to Our experience at Princeton Mercedes was wonderful. Alex helped make the process quick with no nonsense. Compared to other dealerships we’ve been to this was greatly appreciated. Robert was very knowledgeable and showed us all of the car’s features. He also followed up with some very helpful “how to” videos. We will definitely be back! More

My second time visiting the dealership.The first service My second time visiting the dealership. The first service advisor was not personable . Brian McCoy, however, is great asset to Princeton Mercedes ben My second time visiting the dealership. The first service advisor was not personable . Brian McCoy, however, is great asset to Princeton Mercedes benz establishment.... Thank you Brian . More