Mercedes-Benz of Princeton

While I would like to write a positive review, I can not. I had my 2014 S550 serviced on 10/30. The car had stopped and they said that I needed 2 new batteries and a new starter. I proceeded with the service I had my 2014 S550 serviced on 10/30. The car had stopped and they said that I needed 2 new batteries and a new starter. I proceeded with the service. Exactly 1.5 months later my car stopped stopped again on the NJ turnpike in the late evening as I was headed out of town for the holidays. The car was towed to MB of Princeton. I was told that I the car needed a new engine b/c there were metal particles in it. My service person said that I could get a refurbished engine for at least $27K and that would not include labor. I asked what the other alternatives were and my she aid that they could "dispose" it. Moments later she said I could also trade it in and speak to someone in sales. I thought, "What value would a car have that was apparently 'disposable?" Some time later during my visit, I responded that I may ship it to my family and have them handle it. My service provider responded that it would really be a waste since nothing could be done with the car. I shipped the car. I got it fixed. The issue was that the relay burned out. If a starter goes out, you check the relay as it may need to be replaced as well. Apparently-- based on my bill/labor from October, this was not done. As a result, my life was put at risk on the NJ turnpike. The car is in PERFECT condition. After my first visit at MB Princeton they even said that the car was in great condition to be a 2014. I think they saw my out of state tags and tried to take advantage of me. But I actually lived in Jersey. Further, my immediate family has been loyal MB customers for 40+ years. We know how to take care of our MBs-- apparently much better than the MB of Princeton. This is truly disappointing. I've already shared this with my local MB dealership and plan to file an official complaint. More

Our experience at Princeton Mercedes was wonderful. Alex Our experience at Princeton Mercedes was wonderful. Alex helped make the process quick with no nonsense. Compared to other dealerships we’ve been to Our experience at Princeton Mercedes was wonderful. Alex helped make the process quick with no nonsense. Compared to other dealerships we’ve been to this was greatly appreciated. Robert was very knowledgeable and showed us all of the car’s features. He also followed up with some very helpful “how to” videos. We will definitely be back! More

The person I worked with was Arno Orsini. He is very professional and a pleasure to work with. I dealt with him on my first Mercedes and find him great to deal with. I give him 5 stars. I think John hel professional and a pleasure to work with. I dealt with him on my first Mercedes and find him great to deal with. I give him 5 stars. I think John helped with information about the car. When my lease is up I will gladly work with him Arno again. More

My second time visiting the dealership.The first service My second time visiting the dealership. The first service advisor was not personable . Brian McCoy, however, is great asset to Princeton Mercedes ben My second time visiting the dealership. The first service advisor was not personable . Brian McCoy, however, is great asset to Princeton Mercedes benz establishment.... Thank you Brian . More

Robert is very friendly and give me a very informative tutoring to my new car. Also I would highly recommend Paul Lai who is a very good sales. Everything is very straightforward, no hidden things and no tutoring to my new car. Also I would highly recommend Paul Lai who is a very good sales. Everything is very straightforward, no hidden things and no tricks. The whole deal went very smooth with Paul's help. More

It is always a pleasure dealing with Mercedes-Benz of Princeton and especially my sales representative, Paul Lai. Paul is the personification of excellence and fantastic customer service and helps make Princeton and especially my sales representative, Paul Lai. Paul is the personification of excellence and fantastic customer service and helps make car shopping a joy. More

The service was seamless. Receptionist were very courteous and competent. My service advisor was communicative and responsive. When I picked up my vehicle it was shiny and clean and my service was c courteous and competent. My service advisor was communicative and responsive. When I picked up my vehicle it was shiny and clean and my service was completed in a timely manner. I’m very pleased. More

Amazing customer service and service team at Princeton Mercedes Benz. Paula is very helpful in the front desk and Victor is very understanding in service. Mercedes Benz. Paula is very helpful in the front desk and Victor is very understanding in service. More

Great customer service and vehicle was wash and vacuum upon returned. Work was completed in a timely manner. Employees were very friendly and respectful. Waiting area was very clean. upon returned. Work was completed in a timely manner. Employees were very friendly and respectful. Waiting area was very clean. More

Very good service experience. Jeff is a great service writer. The work was done on time and done well. I am happy with the experience. writer. The work was done on time and done well. I am happy with the experience. More