Mercedes-Benz of Owings Mills

Mercedes Benz of Owings Mill and my maintenance manager Patricia are the best in the world. Patricia customer service skills are beyond reproach she’s very well organized and her knowledge of her job is ve Patricia are the best in the world. Patricia customer service skills are beyond reproach she’s very well organized and her knowledge of her job is very refreshing, I would never deal with any other dealership because of the great service and staff. More

Great buying experience! I live in VA and this dealership had a car I was looking for. I wasn’t quite sure whether I wanted to buy in MD. I was connected with Andy and he I live in VA and this dealership had a car I was looking for. I wasn’t quite sure whether I wanted to buy in MD. I was connected with Andy and he immediately realized the important thing I needed (good trade-in). He quickly addressed this and I found myself driving to Maryland for the purchase. I was in and out with my MB driving back to Virginia in no time. Overall, great person so look for him in your future purchase! Highly recommend! More

Andy Ji is your expert lifetime partner in purchasing your next car(s)! it was a blessing and a pleasure to have met and worked with Andy during my car buying journey for a brand new build Mercedes Benz your next car(s)! it was a blessing and a pleasure to have met and worked with Andy during my car buying journey for a brand new build Mercedes Benz GLC 300 Coupe. This is my second Mercedes car purchase, and Andy made my next car purchase a dream experience. Andy was professional, personable, kind, and knowledgeable throughout my building and buying process. Andy did not sit by during my experience, he was so involved and active that it felt like I was a family member. Andy was diligent in following up with, and giving me status on build, and he is available any time that I call him. His recommendations and diligence to ensure that I got the best offerings and features (fully loaded) were not only suitable from me, but met my current and future needs for the longevity of my new vehicle. From the onset of working with Andy, he gave me positive assurance that he would lead and guide me through the process of making such a big investment for myself, and he did just that. When working with Andy there is no pressure from him to make a decision. Andy is patient and understanding. Andy knows his business and the Mercedes-Benz brand. I have since shared Andy’s information with family and friends for their next car purchase. I can’t wait to make another purchase with Andy in the future. An awesome guy, representing an awesome brand in Mercedes. More

Mr. Epps is very knowledgeable and his service is top notch excellence. I started my Mercedes journey with him and he has always lead still till this day with greatness! notch excellence. I started my Mercedes journey with him and he has always lead still till this day with greatness! More

Hands down the smoothest and coolest salesman ever. Extremely friendly and easy going! Thanks again for your help Dennis 😬😬 Extremely friendly and easy going! Thanks again for your help Dennis 😬😬 More

Outstanding environment where everyone is 100% dedicated to your satisfaction from start to finish. You’re instantly greeted by a very professional individual who shows you exactly where you need to be and to your satisfaction from start to finish. You’re instantly greeted by a very professional individual who shows you exactly where you need to be and places you in the hands of their exceptionally knowledgeable teammates. They then ensure a smooth process of finding the car right for you and any other needs you may have. To top it off the paperwork process was by far the easiest document signing experience I’ve ever had and they made it so fast also. Rob, Dennis and Saad were a dream team who knocked it out of the park with their superb customer service. Truly a jaw dropping experience buying a car to say the least. More

Overall the team at this dealership were attentive to my needs from the moment I walked it. Andy was easy to talk to and deal with. Along with his team, he made sure that I am properly introduced to everyon needs from the moment I walked it. Andy was easy to talk to and deal with. Along with his team, he made sure that I am properly introduced to everyone I needed to advance to complete my purchase which made my purchase process as smooth as possible. More

I’m so glad to be back with the Mercedes Family, I received a Great Deal. received a Great Deal. More

The staff was friendly and professional. Elliott was friendly and helpful. He made me feel very comfortable. He was very knowledgeable and answered my questions. Very pleased with my experie Elliott was friendly and helpful. He made me feel very comfortable. He was very knowledgeable and answered my questions. Very pleased with my experience. More

Very much appreciated and made sure I got my best fit car within no time within no time More