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Mercedes-Benz of Owings Mills

Owings Mills, MD

5.0
2,389 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9727 Reisterstown Rd

Owings Mills, MD

21117

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Showing 2,389 reviews

May 05, 2021

Andy is a great representative, this car that I bought Andy is a great representative, this car that I bought is the second we got in our family with him. Thank you for everything Mr. Andy More

by Alejandro Aguero
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Banks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Fader
May 06, 2021 -

Mercedes-Benz of Owings Mills responded

Congratulations on your new vehicle, Alejandro! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 03, 2021

I got timely updates from Murphy, which made the process smooth being a new customer at this location. I was in and out the dealership in record time. More

by Sadundo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Murphy Tederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 01, 2021

Andy helped us from start to finish with an excellent Andy helped us from start to finish with an excellent customer service and a very detailed understanding of the process. He also did a great job of More

by Akanksha.chawla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Fader
May 02, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 01, 2021

My fantastic new GLA 250 has so many wonderful features that I needed TWO lessons from Pang to learn them all. She was so good at showing them all to me, some I didn't even know the car had . AND she was More

by Dee
Recommend Dealer
Yes
Employees Worked With
Phaeng Taweepuntsant
May 02, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 01, 2021

Mr. Dennis is the best car salesman ever! It was such a pleasure working with him to purchase my first Mercedes Benz. He was very patient with me and knowledgeable. Mr. Dennis went above and beyond to find More

by S.Reid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Epps
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 01, 2021

Reluctant and refused to provide service records. Transparency, Honesty and a desirable level of ethical integrity is a must but is sadly lacking in this industry. It is an unpleasant experience to More

by MNowrangi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dennis Epps
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Mercedes-Benz of Owings Mills responded

MNowrangi, thank you for taking the time to share your feedback. At Mercedes-Benz of Owings Mills we strive to always maintain a high level of customer service with complete transparency in order for the consumer to make an informed purchase decision. In this particular instance, the requested documentation was generated by MBUSA for internal use only, and which is prohibited from distribution by MBUSA as it contains identifiable customer information on the previous owner of the vehicle. We apologize if there was any miscommunication in this regard. Should you need any further assistance, please contact our General Manager, Brett Fader, at brettfader@mileone.com.

April 30, 2021

Very professional service, they exceeded my expectations and did everything possible to get me the vehicle with the features I wanted. I will be happy to recommend my friends and family. More

by nmcint01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Bourne III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucy Yun
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 30, 2021

Our sales professional Elliot Bourne provided a top notch experience from start to finish. We appreciated how responsive and efficient the process was. We highly recommend him! More

by Dcarroll01
Recommend Dealer
Yes
Employees Worked With
Elliott Bourne III
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 29, 2021

Our sales professional, Robb Banks, was knowledgeable, efficient, and responsive in handling our recent purchases of vehicles for our fleet clients. He helped us locate just what we needed for our clients More

by Nancy P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Banks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garen Tuniev
Apr 30, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 28, 2021

Andy was wonderful and very knowledgeable. He was kind and never pushy which is very important in this industry. I have already referred Andy to friends! More

by Kelcancook
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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