Mercedes-Benz of Owings Mills

Andy’s customer service is second to none! He was very helpful in answering any questions we had and guiding us through the process. We came here just to look around at first and came back to this locatio helpful in answering any questions we had and guiding us through the process. We came here just to look around at first and came back to this location specifically for Andy! Thanks Andy for the exceptional service! More

After 4 prior test drives I thought I understood the GLC. Then I met Dennis and he truly opened my eyes. A rare professional. Thanks. Then I met Dennis and he truly opened my eyes. A rare professional. Thanks. More

Elliott was amazing and extremely knowledgeable! He made sure that I was informed and comfortable throughout the entire car buying process. He even followed up the next week to make sure all was well! Would sure that I was informed and comfortable throughout the entire car buying process. He even followed up the next week to make sure all was well! Would definitely recommend him to anyone looking to buy a vehicle 😊 More

I’m out of state so my purchase was handled through phone and email. The staff was patient and handled the time difference well. and email. The staff was patient and handled the time difference well. More

I had the absolute best experience with Dennis Epps and Rob Banks. I had a 2016 to trade in and that went very smooth, and in this tough market they were able to find me the perfect car to exceed all my d Rob Banks. I had a 2016 to trade in and that went very smooth, and in this tough market they were able to find me the perfect car to exceed all my desires. A new CLS450 was able to be located and it is absolutely perfect. Dennis has helped me navigate all the new electronics and features. He has been around at the drop of a hat to help me as I’m learning all the features. If every dealership was employing sales associates with the integrity of Dennis the car industry would be thought of as much more transparent and helpful. Everyone in Owings Mills was very friendly and accommodating. Congratulations to a true professional. More

I was interested in one of their loaner cars and contacted Lucy Yun. She responded to my inquiry next day and we were able to talk over the phone. After the conversation, I tried to reach out to h contacted Lucy Yun. She responded to my inquiry next day and we were able to talk over the phone. After the conversation, I tried to reach out to her again to ask a few more questions via email, text, and phone, but she was out of contact. The whole process of buying a used car was pretty exhausting, and I ended up purchasing a new Mercedes from another dealership. She got back to me after a week all of the sudden and told me that the dealership couldn't offer a discount. More

Thank you Andy! Excellent buying experience, it was a pleasure from start to finish pleasure from start to finish More

Dennis Epps was very professional, polite, knowledgeable, and Provided superior service with helping me to purchase my very first Mercedes Benz. There was absolutely no pressure and I thoroughly enjoyed thi and Provided superior service with helping me to purchase my very first Mercedes Benz. There was absolutely no pressure and I thoroughly enjoyed this whole buying experience. More

I purchased a vehicle over the phone and Andy was very helpful with pictures and providing all of the information I requested. I would absolutely buy a vehicle from him again. helpful with pictures and providing all of the information I requested. I would absolutely buy a vehicle from him again. More

Andy was very attentive, informative and fun to work with! My experience was memorable because of Andy! I came in and knew exactly what I wanted and he made it happen! Got my first Benz for my birth with! My experience was memorable because of Andy! I came in and knew exactly what I wanted and he made it happen! Got my first Benz for my birthday! My time here was amazing and I recommend Andy ALL THE WAY!!! More