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Mercedes-Benz of Owings Mills

Owings Mills, MD

Overview
Employees
Reviews
Vehicles
5.0
2,385 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Mercedes-Benz of Owings Mills is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9727 Reisterstown Rd

Owings Mills, MD

21117

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Showing 2,385 reviews

November 17, 2022

Andy was helpful throughout the process. Answered all our questions, he is polite and professional. More

by Rachel
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahaman Kolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2022 -

Mercedes-Benz of Owings Mills responded

Hi Rachel, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

November 11, 2022

Dennis was incredible from the moment I reached out about a vehicle I was interested in. He went above and beyond every step of the way, from immediately getting me all the information around the vehicle, to More

by Eheck
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis Epps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahaman Kolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Mercedes-Benz of Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 09, 2022

Dylan was amazing! !! His customer service is impeccable Dylan went above and beyond for me. This was my best car buying experience ever!! I will recommend him and More

by Mikmok2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pozderac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fran M King
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Nov 15, 2022 -

Mercedes-Benz of Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 05, 2022

Dylan is fantastic this is my fifth Mercedes from Dylan. Thank you for your professionalism and care. You are not salesman but a friend More

by Babydolljazz52Babydolljazz52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2022 -

Mercedes-Benz of Owings Mills responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 04, 2022

Kind, friendly staff. They make you feel like part of the family. I've purchased 6 vehicles within the past 7 years. I will always purchase my vehicles from MBOM and have More

by Leshawn Bailey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Banks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sponseller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahaman Kolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pozderac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Those without ratings, I didn't have interactions with. , Brett Fader, Jay Woodson
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Nov 11, 2022 -

Mercedes-Benz of Owings Mills responded

Hi Leshawn, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Nov 12, 2022 -

Leshawn Bailey responded

We love you guys!! Will always purchase our vehicles from Mercedes-Benz of Owings mills!!!

November 03, 2022

Great ambience and wonderful place! Andy was great and he went to his extent to help and ensure we had all the queries answered! Thank you Andy! My car shopping ends here!! Thanks for t More

by RJB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahaman Kolo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2022 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 03, 2022

Lucy was Awesome to work with very professional and responsive at a moment’s notice! I would definitely purchase a car Lucy!!! More

by AngieB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy Yun
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2022 -

Mercedes-Benz of Owings Mills responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 01, 2022

Outstanding service! Very happy with the purchase of my car. I have always serviced my cars there, and this was my first purchase here. The car I wanted was not easily av More

by Sheppardquinn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Epps
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2022 -

Mercedes-Benz of Owings Mills responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

October 30, 2022

Andy is a consumate professional, who takes the time to understand his customers needs and execute based upon such. More

by abelin505
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Banks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Fader
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Oct 31, 2022 -

Mercedes-Benz of Owings Mills responded

abelin505, Thank you for taking the time to leave us a review. We appreciate the thoughtful feedback about Andy. Our goal is always to provide our customers with a five star experience, and we would be happy to discuss any feedback or concerns you may have had regarding your experience with us. Please feel free to reach out to our General Manager, Brett Fader, at 410-559-5512 or brettfader@mileone.com.

October 26, 2022

Started off great, they found a car for me and made arrangements to come to the dealership a day later and they sold the car to someone else. Bad business! More

by Valeriemcneal1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Weiman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Pozderac
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2022 -

Mercedes-Benz of Owings Mills responded

Valerie, thank you for taking the time to comment on your experience at Mercedes-Benz of Owings Mills. We are pleased that your experience started off well, but we are sorry to hear that we fell short of expectations in the end. Unfortunately, after you left the store after seeing the vehicle that was brought in for you, another customer came in and elected to purchase the vehicle. We will continue to search for a suitable replacement vehicle for you and will be in touch with some options. Should you have any further questions, please reach out to our Sales Manager, Tony Pozderac at 410-753-8287 or tpozderac@mileone.com.

Oct 31, 2022 -

Valeriemcneal1 responded

It was very disappointing after test driving the car saturday afternoon, we agreed that I would think over the car on Sunday since you were closed, then on Monday after speaking with Kyle in the morning to let him know that I would be in touch in a few hours since I was on a short trip out of town and that I would be back home within a few hours, and I came in to the dealership to find the car had been sold. I was not notified that there was any other interest at all, and I came to the dealership that Monday and Tuesday. Obviously I was interested in purchasing it. Bad business!!

Oct 31, 2022 -

Mercedes-Benz of Owings Mills responded

Valerie, we very much understand your concerns and we apologize for the inconvenience. With your permission, we would like to continue to search for an alternative vehicle that meets your needs. Should you need anything further, Tony is available to speak with you at your convenience.

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