Mercedes-Benz of Owings Mills

Lucy at Mercedes Benz in owing mills was very helpful and helped me pick the perfect car in my price range. she contacted me daily giving me updates on my process. I am super thankful I got to meet her and e helped me pick the perfect car in my price range. she contacted me daily giving me updates on my process. I am super thankful I got to meet her and experience her great customer service. I will be definitely returning to her when I want to upgrade. More

Drove in to get my tires checked, no appointment. Stephanie assisted me—she was great ! Took care of my flat with a new tire, cleaned my car and I was on my way. Stephanie assisted me—she was great ! Took care of my flat with a new tire, cleaned my car and I was on my way. More

Stephanie Smith has been my advisor from the beginning. She’s always pleasant. I feel that I’m in good hands when my vehicle is being serviced. She’s very knowledgeable about Mercedes Benz products. She’s always pleasant. I feel that I’m in good hands when my vehicle is being serviced. She’s very knowledgeable about Mercedes Benz products. More

Exceptional dealership with great salespeople willing to guide you from beginning to end of your purchasing process. guide you from beginning to end of your purchasing process. More

I was not looking for a vehicle; I was helping my girlfriend look for a vehicle and I suggested we look at a Mercedes-Benz since we were driving past a dealership. We test drove a GLB and after look girlfriend look for a vehicle and I suggested we look at a Mercedes-Benz since we were driving past a dealership. We test drove a GLB and after looking at some vehicles, let's just say Mercedes-Benz found me! I am a detail person, and it was the details that hooked me, reinforced by watching some YouTube videos of some of the models being made in the Germany plants. That unnamed dealership ghosted me, so I went to Owings Mills where I was introduced to Reza and found open arms to help in factory ordering a vehicle that is not even available in the USA yet. After Reza walked me through the options, even showing me a configuration page the other dealer did not show me, I had a build sheet to think over. My son is out of state with my ex-wife so I do a lot of highway driving to pick him up on alternating weekends for father/son quality time. As a 36-year volunteer firefighter/EMT, safety is important to me and there are crazy drivers on 695 and the NJ turnpike so I wanted every safety feature available for those trips and with him in the back seat... along with some convenience features. It was near closing time and Reza did not rush me at all. On the way out, Reza introduced me to the sales manager, Tony Pozderac. I had worked Tony on my current Jeep at a Jeep dealership! Tony asked who my Jeep salesperson was and I told him it was Tim Deinlein... for 2 Jeeps. Tony says "hold on a moment"... and out walks Tim! I knew I was in good hands at Owings Mills Mercedes-Benz with both of them now working there! I went back the following week to put in the order and Reza was outstanding in patiently walking me through the process... until sales manager Robb came over to deliver bad news on some features the ordering system flagged. Jennifer Aniston could have delivered the news and I wouldn't have liked her that day, I almost walked out but Robb said he would contact the factory so I left him at his word. The issue was no fault of the dealership. Very long story short - Reza, Tony, and Robb went WAY above and beyond to spec the vehicle I desired. Tony, as polite and professional as ever, called to make sure everything was correct. All it was missing was the rear climate controls to keep peace in the back but that isn't available in the US. I will write another review on the buying process once the vehicle arrives, but the ordering process was off the charts - these folks at Owings Mills Mercedes are truly top notch and an easy 5* across the board. To be continued around May... More

He’s great! Took his with me and he’s very knowledgeable! Very pleasant. I am pleased with the service and my vehicle. Took his with me and he’s very knowledgeable! Very pleasant. I am pleased with the service and my vehicle. More

Very friendly and kind service. Andy was very knowledgeable and made the process easy and fun. Andy was very knowledgeable and made the process easy and fun. More

Thanks to Andy for helping me get my dream car. It took six months to make a decision ( yes!!!! making that decision wasn't easy), but he was always patient to answer questions or made research eve It took six months to make a decision ( yes!!!! making that decision wasn't easy), but he was always patient to answer questions or made research every time I called.He shows pride in his job. Thanks to Fran in finance. More

I returned to MB of Owings Mills after my dream car GLS was totaled in an accident. Oliver was helpful and empathetic as he worked with me to find the perfect replacement. He offered as many options as pos was totaled in an accident. Oliver was helpful and empathetic as he worked with me to find the perfect replacement. He offered as many options as possible and was able to get me in the car I wanted. Super nice guy and very personable. Really enjoyed working with him! More

I recently bought Mercedes GLB 250 from the Mercedes Benz of owings mills. Dennis Epps was the salesperson who helped us to understand the vehicle better. He was very patient and nice with us and due to this of owings mills. Dennis Epps was the salesperson who helped us to understand the vehicle better. He was very patient and nice with us and due to this our car buying experience was very smooth. More