Mercedes-Benz of Owings Mills

Andy was great and a nice attitude. Had a good experience with him and no complaints. Had a good experience with him and no complaints. More

I give five stars for the service center here. The entire team in the service center are very friendly and professional and do excellent work. Murphy has been very helpful.l the last few times I The entire team in the service center are very friendly and professional and do excellent work. Murphy has been very helpful.l the last few times I have come here. I have not bought a car here, but I would have to give three stars for my experience when I was interested in looking at trading in my current car for a new one last year. They were just not very reasonable to deal with on the sales side. I made it very clear what I was not willing to do and I made it very clear what I was, and was not interested in and despite that, they wasted all of our time, thinking that they could convince me otherwise. By the time I realize that they really were not listening and that they were wasting my time we had already been there for almost 2 hours. More

This was my first time there and the service was was great . The Staff was very Courteous . great . The Staff was very Courteous . More

Excellent customer service and support! ! Very knowledgeable as it relates to the Mercedes!! He is very articulate!! Represents Mercedes in a very professional manner!! ! Very knowledgeable as it relates to the Mercedes!! He is very articulate!! Represents Mercedes in a very professional manner!! More

Andy got us in and out with the perfect car within 24 hours! Wow! High energy, kindness, and willing to be HONEST is quite amazing to see in a dealership setting. 10/10, 5 stars. Thank you Andy for the g hours! Wow! High energy, kindness, and willing to be HONEST is quite amazing to see in a dealership setting. 10/10, 5 stars. Thank you Andy for the great treatment and conversation! More

My Service Advisor, Mrs. Stephanie Smith, was absolutely AMAZING! She displayed an immeasurable level of helpfulness. Moreover, Mrs. Smith’s voluminous commitment toward as Stephanie Smith, was absolutely AMAZING! She displayed an immeasurable level of helpfulness. Moreover, Mrs. Smith’s voluminous commitment toward assuring my satisfaction as a happy consumer showed as being pivotal and paramount. She thoroughly explained the process and timeframe of my repair. There were no ambiguities or surprises, which I immensely appreciated. She is the epitome of how communication should be handled and conveyed to a customer. Her high-quality professionalism is the new standard of expectation, all inclusively. I strongly ask that this review (reflecting her gold-standard practice) gets shared with others as the new margin of excellence. I will be referring all of my colleagues and MB friends to Owings Mills Mercedes Benz with the specific request of seeking Mrs. Stephanie Smith’s assistance. Thank you Mrs. Stephanie Smith for making this a great experience!!! 🙂 More

Fantastic service department. The service writer was totally on top of her game. She kept me informed as to the process of when my car would be ready and when I arrive, the car wa The service writer was totally on top of her game. She kept me informed as to the process of when my car would be ready and when I arrive, the car was washed and clean and ready for me to be picked up. More

We are always pleased with the service and the treatment we receive each and every visit. We are especially happy with Murphy, who always looks out for us. He goes out of his way to make sure we are happy w we receive each and every visit. We are especially happy with Murphy, who always looks out for us. He goes out of his way to make sure we are happy with our vehicles. More

They provide the best customer service. I recommend thank you . Would always go back in the future I recommend thank you . Would always go back in the future More

As someone who is very indecisive, Oliver Lippman demonstrated extreme patience and promptly responded to every single need and challenge I encountered. Oliver is meticulously transparent, responsive demonstrated extreme patience and promptly responded to every single need and challenge I encountered. Oliver is meticulously transparent, responsive, trustworthy, easy going, and intuitive. I highly recommend using Oliver when purchasing a Mercedes! Thank you, Oliver! More