Mercedes-Benz of Owings Mills

Jay was my service advisor and just saying he is awesome is not enough. This young man is exceptional!!! He provided me with customer service that should be modeled by other employees. From the moment I wal is not enough. This young man is exceptional!!! He provided me with customer service that should be modeled by other employees. From the moment I walked in to the time I left, He made me feel like I was at a top notch dealership. He provided top notch customer service. He deserves to be commended. Many Thanks 💯 More

Outstanding service . Employees friendly. Service rep Jay Woodson explained everything and answered all of my questions Employees friendly. Service rep Jay Woodson explained everything and answered all of my questions More

The dealership is clean and has a pleasant atmosphere. They are always responsive to my requests. They are always responsive to my requests. More

Great customer service. Ibrahim took care of our needs quickly. He was friendly and knowledgeable. The best experience we have ever had at a dealership. Ibrahim took care of our needs quickly. He was friendly and knowledgeable. The best experience we have ever had at a dealership. More

As someone who is indecisive Olive was very patient with me throughout the whole process. He made sure I was comfortable and aware during the process. He didn’t put any pressure on me. He was very knowledge me throughout the whole process. He made sure I was comfortable and aware during the process. He didn’t put any pressure on me. He was very knowledgeable about the car I purchased. He had a great mannerism about himself. He showed me a lot of key features that I didn’t know the car actually had. He took time after I purchased to show me how to work the settings in my car. He answered every question I had in a timely manner. He went above and beyond through out this process. You get what you pay for they say. Oliver’s service and the car I bought (2023 CLA 250) are impeccable. I may have bought a CLA 250 but Oliver made me the experience feel like I copped an 2023 Amg gle custom with a premium package. I will recommend him to anyone! Thank you Oliver! More

Excellent dealership with professional sales reps. Will return for my next Mercedes Benz vehicle purchase, Will return for my next Mercedes Benz vehicle purchase, More

No pressure sales with very Friendly service. They went above and beyond with customer service and were prompt with handling every step of buying process. They went above and beyond with customer service and were prompt with handling every step of buying process. More

Very honest also professional between company and customer. so much comfortable with Andi. Happy to shopping new car without any stress. Definitely recommend Andi. Thank you so much. customer. so much comfortable with Andi. Happy to shopping new car without any stress. Definitely recommend Andi. Thank you so much. More

My salesman was Mr. Dennis Epps, and I am very pleased with my recent purchase. Mr. Epps took his time with me and gave me great advice regarding each car I showed inter Dennis Epps, and I am very pleased with my recent purchase. Mr. Epps took his time with me and gave me great advice regarding each car I showed interest in. I never once felt rushed about making a decision, and he allowed me to use up most of his afternoon just to be curious. I appreciate his time and efforts and helping me find the right car for me and my family. Great Customer service even after I purchased. My shopping & purchasing experience was impeccable. Joe Maza was also remarkable, and helped me sort out things with the car. More

Service was great my agent Jay Woodson updated me on the entire process as they worked on my vehicle entire process as they worked on my vehicle More