Mercedes-Benz of Owings Mills

I was stranded in Baltimore late one night with my family while driving from SC to NJ due to a suspension malfunction. I called Stephanie early the next morning. She immediately took ownership of my prob while driving from SC to NJ due to a suspension malfunction. I called Stephanie early the next morning. She immediately took ownership of my problem, looked up my vehicle and warranty details, explained all of the CPO warranty benefits, and assisted me to get my GLS450 towed all the way to my local NJ dealer by Mercedes at no charge where it was repaired fully under warranty. She also explained to me how to get Mercedes to reimburse me for my hotel stay and car rental for the remaining drive home. She sent me informative emails and she texted screen shots of the various benefits available to me. The entire ordeal did not cost me a penny thanks to Stephanie's assistance. Incredible service. More

Andy was professional, pleasant and patient. He took the time to insure I understood every step of the process. The dealership was fair with the purchase of their vehicle and my trade in. Tha He took the time to insure I understood every step of the process. The dealership was fair with the purchase of their vehicle and my trade in. Thanks for making the process painless. 🙂 More

Dennis was very professional and responsive throughout the entire process. He was a pleasure to work with. the entire process. He was a pleasure to work with. More

Dennis has been exceptional in helping us make our purchase. He has been very supportive and kept us well communicated throughout the entire process. He is a pleasure to work with. purchase. He has been very supportive and kept us well communicated throughout the entire process. He is a pleasure to work with. More

Ibrahim was a pleasure to work with. I am very satisfied with the service that I received I am very satisfied with the service that I received More

Woodson was very helpful with my appointment. He made sure I was part of the process and aware of everything happening with my vehicle. He made sure I was part of the process and aware of everything happening with my vehicle. More

Andy was great and made it easy and the sales manager was awesome great experience awesome great experience More

Received excellent service here from Ibrahim Kassim and the rest of the staff. I got the car I wanted at a competitive price compared to very similar cars at other Mercedes dealers in the area. the rest of the staff. I got the car I wanted at a competitive price compared to very similar cars at other Mercedes dealers in the area. More

Andy Ji was so awesome and great with my transaction. He was very professional and patient. Thank you Andy He was very professional and patient. Thank you Andy More

Outstanding experience purchasing my new 2023 EQE. Theo Vamos is a phenomenal sales representative! Extremely knowledgeable, patience and willing to go the extra mile to ensure customer satisfactio Theo Vamos is a phenomenal sales representative! Extremely knowledgeable, patience and willing to go the extra mile to ensure customer satisfaction. We only stopped in to see available EQE models. Ended up leaving with one. Great support staff through out the transaction process (Sales Manager, Finance, Detailing). This was by far one of the best car buying experiences we have ever encountered. More