Mercedes-Benz of Northlake

Excellent customer service. I am in the market looking for a vehicle and the client advisor working with me has gone above and beyond expectations. The advisor has been excellen I am in the market looking for a vehicle and the client advisor working with me has gone above and beyond expectations. The advisor has been excellent , it has been long time since we started looking but he continues to work with me to find the vehicle of my specifications ( which are bit hard to find due to specific combinations and price rang) More

Good pricing on used vehicles! Chad was great to work with. 5 star dealership! Very good price on used vehicles. Nice looking dealership and great inventory on used and new vehic Chad was great to work with. 5 star dealership! Very good price on used vehicles. Nice looking dealership and great inventory on used and new vehicles. More

Exceptional Customer service My initial visit to test drive a car was unpleasantly disappointing with Mike, However Harley called me and was so apologetic and kind that I decided My initial visit to test drive a car was unpleasantly disappointing with Mike, However Harley called me and was so apologetic and kind that I decided to give them another chance. Harley listened to what I wanted, he found it, called to see if I wanted to see it. I did and he assured me that all issue's, ie; scratches would be repaired. I picked up my car today, it's looks new, he kept his word, he is not pushy, is professional, honest, respectful and kind. Harley saved this sale! He is the reason I did not take my business elsewhere! We love him! More

Excellent people and outstanding customer service I went in to trade my 4 door jeep for a Mercedes SUV. Me John Midkiff was the sales person I meet with and he was exceptional in every way and went be I went in to trade my 4 door jeep for a Mercedes SUV. Me John Midkiff was the sales person I meet with and he was exceptional in every way and went beyond and above to make sure I was happy and understood everything. The store manager, finance officer, service department and the lovely lady that showed me everything about my new vehicle was very knowledgeable and great to work with. I was so happy I brought my wife the next day and my mother in law a couple months later. Both bought new cars from John Midkiff and the staff here. Everyone was so happy with this staff and still is today. Excellent and best car buying experience ever. Mrs. A More

Will not be back - Shotty workmanship Brought my car in for service when the check oil light came on. Just 2 weeks later, the oil light came back on again. Brought it back in thinking it Brought my car in for service when the check oil light came on. Just 2 weeks later, the oil light came back on again. Brought it back in thinking it would be re- repaired free of charge. Nope. I didn't realize it at the time of the first repair and my service advisor did not bother to tell me, the mechanic put in his notes there was so much oil leaking he couldn't tell if he had actually fixed all the leaks but I could deal with it when I came in again for another service! Took it down the street to an independent mechanic and will from now on bring my car there. Hendricks Mercedes has forever lost my business and I would not recommend to anyone. More

Simply awful ! Hiring an attorney to get back the thousands I have wasted getting my car " repaired " repeatedly at Mercedes of Northlake . Taylor knows zero about c Hiring an attorney to get back the thousands I have wasted getting my car " repaired " repeatedly at Mercedes of Northlake . Taylor knows zero about cars and told me one of the main issues would be fixed after I paid $1200 . He's basically a flunky that sits at a desk and takes people's hard earned money . Would never directly call me to go over repair or explain anything . Did not respond one word when knowing repair was done incorrectly did not offer to make it right . Do not put yourself through the agony of dealing with this ultra greedy dealership and their idiotic employees . After my initial visit I was sent a customer satisfaction survey via email which I said work not done correctly . No one followed up . Candace you don't know who your unhappy customers are ? It's not that hard to figure out ! Read the surveys YOU send out . But then again , those surveys are private and only seen by you so why would you bother ? Exactly why I posted . Awful businesses that rip people off while smiling in your face need to be called out . Will never buy another MB or buy from any Hendricks dealerships again . More

First time customer I visited the Mercedes-Benz Northlake for the first time today with the anticipation of purchasing a vehicle. When I walked into the dealership I was I visited the Mercedes-Benz Northlake for the first time today with the anticipation of purchasing a vehicle. When I walked into the dealership I was greeted by the assistant who mentioned that all of the sale representatives were busy helping other customers. I told her I didn't have a problem waiting in the lobby. Meanwhile, another couple walked into the dealership shortly after me. After waiting in the lobby for a few minutes, I asked the assistant if it be ok if I walked around the lot to look at the vehicles. She said I could and would direct the sales representative to come outside to meet me. She also provided me with an overview of where to find the new and pre-owned inventory. I spent about 8-minutes walking around the lot when I noticed the couple that came into dealership after me being helped by a sales representative. As I proceeded back into the dealership I was then greeted by another employee who mentioned that a sales representative was on his way to meet me. I then mentioned that I was a bit taken back to see the couple who entered the dealership after me receive immediate service. He said, "I apologize for that, but we have been slammed all day. I guess people are coming out to shop for cars given the nice weather". So I told him that I would wait another minute or so. He then walked back into the dealership and I waited for another minute and then spoke to the assistance. I told her that I wasn't waiting any longer because I had been there for nearly 10-minutes. Not to mention the couple that came into the dealership after me received immediate service. She said, "I completely understand. However, the sales representative that is helping that couple was instructed to come to see you. He decided to assist the couple instead. I mentioned this to my General Manger so he is also aware. I apologize that this happened to you, but we do have someone who is available to help you". I told her, " I appreciate you being candid with me and all of your help. I came into this dealership today with the anticipation of purchasing a vehicle. However, my customer service experience doesn't meet my expectation and for that reason I've decided to leave. Again, thank you for all your help". I am sharing my experience and hope that it brings awareness to the sales team at the Mercedes-Benz Northlake to treat all customers fairly. I've also contacted Hendrick corporate and have issued a complaint. More

Great service from DeMarco Great service from the Sales Rep DeMarco. DeMarco goes out of his way to get the job done. I had an issue with service Department and Demarco went out Great service from the Sales Rep DeMarco. DeMarco goes out of his way to get the job done. I had an issue with service Department and Demarco went out of his way to make sure whatever needed to be done got done. Will definitely do business with DeMarco and Mercedes of Northlake. More

The people are friendly but They CUT CORNERS Mercedes Benz of North Lake sold me a 2014 S550 Certified Preowned with wrapped rotors. Now After That got fixed the car was still shaky, and not smoo Mercedes Benz of North Lake sold me a 2014 S550 Certified Preowned with wrapped rotors. Now After That got fixed the car was still shaky, and not smooth. I kept wondering what it was, turned out the wheels were messed up and they have been repaired before. I had to spend $3,000 to get this taken care of, its a shame, you would expect Mercedes to not cut corners. Before buying a car make sure you look at the paint on the bumpers, My car had over spray, very bad quality paint repairs. I took it back to the dealership multiple times and each time it would be messed up. Lets see if they finally fix it this time. Before buying a car from them make sure you inspect it yourself, no matter what they say or stand by, they are not honest when it comes to the certification process, and If you want evidence I can gladly provide.My sales advisor was great, so was the service advisor, it is the people who certified the car who are the real corner cutters and I fell victim. However in all honesty, they are friendly and do help you out with loaner cars. But since this is purely business, they cut corners when they are certifying a car. More

Poor Customer Service Gave all of my persona information for credit on 7/11/16- Congratulations on your new car!! (various people). After 6+ hours of waiting to get to fina Gave all of my persona information for credit on 7/11/16- Congratulations on your new car!! (various people). After 6+ hours of waiting to get to finance to sign the papers. I advised that I could not wait any longer. I was assured that upon my arrival for a presched time that it would only take a few minutes. Someone that I never dealt with rudely came and asked me for all the info that I had given already. I advised that I was only here to sign paperwork. He look dumb founded and wanted to know who I had been working with Salesperson Kelly and Sales Manager Mat Brown. He spoke with them and had no paperwork. I advised that I did not have time to keep coming back and to please return my current Mercedes back to me. Matt came to me as I was leaving the lot and apologized that someone dropped the ball and they should not have. I was assured that he would work on the numbers and finish the deal and call me when he had done. After a week, I called him to follow up and received not callback. I tried several calls, a vmail and a followup email on whether or not he was working on it still. In the meantime, the new car was added to my insurance and my current car removed and all of Mercedes was calling me, emailing and mailing me correspondence. As of last week 7/28/16- no one had contacted me. Today, I received a certificate of vehicle delivery dated 8/1/16. All of this, and no car purchase and I have to call and disenroll myself in all of the Mercedes perks! Never received such poor customer service More