Back

Mercedes-Benz of Northlake

Charlotte, NC

4.6
521 Reviews

10725 Old Statesville Rd.

Charlotte, NC

28269

Directions

By Type

521 Reviews of Mercedes-Benz of Northlake

June 11, 2019

First-class experience! ! We recently purchased a certified pre-owned vehicle at Hendrick Mercedes-Benz Northlake and had a wonderful experience start to finish. We highly re More

by sreynolds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacki Amey-Gallo, Rachael, Brad Comfort, Tariq Metwally
Jun 16, 2019 -

Mercedes-Benz of Northlake responded

Hi, Sallie! Thank you for taking the time to post a review! We are glad Jacki and Rachel have taken great care of you. If you have any questions, please call us anytime! Congratulations!

February 22, 2019

Amazing Employees Mercedes-Benz employees have been a blessing to the students of Walter G. Byers K-8 Magnet school. Just this month Cali & Candice dropped off Valentin More

by Lmarie2010
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cali, Anthony Navarro, Daniel Rodriguez, Candice Allen
Feb 27, 2019 -

Mercedes-Benz of Northlake responded

Hi! Thank you for your review! We are grateful for our partnership with our adopted school! Thank you for always being so welcoming. See you all again soon!

January 15, 2019

Horrible customer service The service rep was so arrogant. I feel like he lied to me multiple times and ripped me off. I will not be returning to this dealership, nor will my f More

by Mercedes22
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael S
Jan 17, 2019 -

Mercedes-Benz of Northlake responded

Thank you for taking the time to post your review. Customer service is extremely important to us. Please contact me directly so we may discuss and address your concerns. - Candice Welty- Client Relations Manager- 704-379-4808

Jan 17, 2019 -

Mercedes-Benz of Northlake responded

Thank you for taking the time to speak with me on the phone regarding your concerns, Ms. Ferrell. As we discussed, I am pleased that we were able complete the recall on your vehicle the same day you dropped it off and pick you up from your home to deliver your vehicle back to you upon completion that afternoon. Your car is in great shape and I am happy to hear everything has continued to go well with it since your visit. As always, if we may assist you in any way please feel free to call me anytime. -Candice Welty- Client Relations Manager- 704-379-4808

December 07, 2018

Phenomenal Experience As I was approaching the end of my 3-year lease, I began searching finance options to purchase my MB-GLA 250. Chris Scotti reached out to me after I h More

by bfhood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Scotti , Nick Collins
Dec 11, 2018 -

Mercedes-Benz of Northlake responded

Hi, Brad! Thank you for your review! We are happy to hear you are thrilled with your purchase and that took great care of you! Congratulations and THANK YOU for your continued business. If we may assist you, please let us know!

December 04, 2018

Best car buying experience Ever! I didn’t know how nice and Classy it could be to purchase a car. My salesman was Matthew Parish. He was amazing!! I received red carpet treatment. I c More

by missbonnief
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Parish
Dec 06, 2018 -

Mercedes-Benz of Northlake responded

Hi, Bonnie! Thank you for your kind words and review! We are happy Matthew took exceptional care of you from start to finish. Congratulations on your purchase! Please let us know if we may assist you in any way!

November 12, 2018

Very quick and organized Very kind and professional always. Total satisfaction in everything. Its important to Micheal that we are pleased. He truly cares about the customers. More

by Tammy 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micheal, Jonathan Moody
Nov 19, 2018 -

Mercedes-Benz of Northlake responded

Hi, Tammy! Thank you for your review! We are happy to hear you are pleased with your service and that Michael took great care of you. If we may assist you in any way, please let us know!

September 04, 2018

They don’t know how to fix their own product Absolutely the worst dealership ever. I currently own 3 Mercedes Benz and will never I mean never step foot back here again. Once you purchase you are More

by Stevedeberg4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy doesn’t stand by his job title., DeMarco Crump
Sep 05, 2018 -

Mercedes-Benz of Northlake responded

Thank you for taking the time to post a review. I am unable to locate you in our computer to contact you. Please call me at your earliest convenience so we may discuss your concerns. I appreciate the opportunity to assist you. -Candice Welty- Client Relations Manager- 704-379-4808

May 30, 2018

Thank you! Thank you, Mr. Nolan for reaching out to me ASAP. I appreciate your concern and am grateful for your service regarding all included communications. Th More

by articulator10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Nolan
Apr 19, 2019 -

Mercedes-Benz of Northlake responded

Thank you for your review!

April 23, 2018

Buying a New Car with Christopher Scotti I went into MB of Northlake for servicing with Taylor Martino. I had significant repairs to make on my car due to high mileage and normal wear and tea More

by Zv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Scotti
Apr 19, 2019 -

Mercedes-Benz of Northlake responded

Thank you for your review!

March 08, 2018

Customer Service > Sales As a Team Lead in Customer Service for my company, I have very high expectations for the level of service I give to others and expect to receive in re More

by ahibbster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Scotti, Taylor Martino, Brad Comfort
Apr 19, 2019 -

Mercedes-Benz of Northlake responded

Thank you for your review!

...
22
...