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Mercedes-Benz of Melbourne

Melbourne, FL

3.2
62 Reviews

509 East Nasa Blvd.

Melbourne, FL

32901

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62 Reviews of Mercedes-Benz of Melbourne

July 15, 2022

This dealership is rude and disrespectful. I regret walking on the lot. First they accept my trade-in then they call back and reject it. So I had to go back. Then back a third time because More

by Ewfresh
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Kerner
July 08, 2022

I was pleasantly surprised to find this extraordinary level of customer service at honestly reasonable prices. More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Perez
Jul 11, 2022 -

Mercedes-Benz of Melbourne responded

Hello Barbara, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 19, 2022

Over charged, over priced, over rated!!I have a 2018 Over charged, over priced, over rated!! I have a 2018 SL550 that’s used as a secondary car driven under 5,000 miles per year and garage kept. The More

by UnhappyBenzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remember names
Jan 26, 2022 -

Mercedes-Benz of Melbourne responded

We are sorry to hear about your frustration with costs and your experience with our facility. It is not a customary practice to perform work that you didn't sign off on so if that did happen I'm deeply concerned and would like to discuss this with you. Our service department hasn't been under construction for a couple of years now and based on the information provided and the anonymity of your profile we are unable to reach out to you and see how we can help. Please email me at your earliest convenience - Nelson Prieto | nprieto@mbmelbourne.com

May 19, 2021

Excellent Service. The Service Manager did all he could to identify the issue and resolve it in a timely manner. I appreciated it. Thank you! More

by ps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam P and Larry L
May 21, 2021 -

Mercedes-Benz of Melbourne responded

Hi, we are pleased to hear of your experience with us here at Mercedes-Benz of Melbourne. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

February 15, 2021

The service department was outstanding and went above and beyond in our recent service. We purchased a car here a few months ago and started hearing a noise coming from the firewall when the wheel was turne More

by thurt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 16, 2021 -

Mercedes-Benz of Melbourne responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz Melbourne

February 01, 2021

My service advisor Adam is always honest and cares about me as a customer. He gets you in and out . My car is always looking and he does so with a smile.. More

by peartlaurel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Every one in service is awesome
Feb 02, 2021 -

Mercedes-Benz of Melbourne responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 30, 2021

I have matched prices and services and they have improved for sure. I will continue to go here for my car needs. Thank you Kyle More

by Realtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 02, 2021 -

Mercedes-Benz of Melbourne responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

January 29, 2021

Service advisor Harrison did a good job of keeping me informed on the progress of the scheduled maintenance. My reason for the 3 stars was that while driving home I checked the tire pressures and found a More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harrison
Feb 02, 2021 -

Mercedes-Benz of Melbourne responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

January 26, 2021

Mercedes-Benz of Melbourne is a first class operation. They have professional service managers who keep you aware of their progress with your vehicle. Would always recommend this dealership. More

by billringlr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike
Jan 27, 2021 -

Mercedes-Benz of Melbourne responded

Hi, thank you so much for your positive comments about Mercedes-Benz Melbourne! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 26, 2021

My star rating of 5 stars is due to the my service advisor, Harrison, is the best in the business. You don't need a word minimum in this category in order to submit it! More

by graham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harrison
Jan 27, 2021 -

Mercedes-Benz of Melbourne responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz Melbourne. Please let us know if there is anything else we can do for you; we are more than happy to help!

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