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Mercedes-Benz of Melbourne
Melbourne, FL
62 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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62 Reviews of Mercedes-Benz of Melbourne
October 27, 2023
DO NOT BUY A CAR FROM THIS DEALERSHIP. My wife and I purchased a 2 year old C400 from this dealership with two years left on the factory warranty. The finance person sold us a 2 year ext My wife and I purchased a 2 year old C400 from this dealership with two years left on the factory warranty. The finance person sold us a 2 year extended warranty on the car. Which, knowing the cost to repair these cars, I was happy to purchase. Fast forward three years down the road and we have an oil leak. The car has 46k miles on it and is now five years old. I take it to the dealership to have it repaired under my extended warranty. One problem, the EXTENDED warranty the dealership sold me has expired. Considering the factory warranty ran out in 2022 and we are now in 2023, that seems wrong. After the service technician called the warranty company, they informed me that my EXTENDED warranty STARTED the day that I signed/ purchased the contract. I specifically asked the finance person and confirmed that this EXTENDED warranty did not start until the factory warranty expired. HE CONFIRMED YES. After all, who would buy an extended warranty that covered you WHILE YOU WERE UNDER FACTORY WARRANTY? Franky, WHAT KIND OF xxxxxxxx CAR DEALERSHIP WOULD SELL YOU AN EXTENDED WARRANTY THAT KNOWINGLY COVERED YOU WHILE THE CAR WAS UNDER FACTORY WARRANTY? The answer to that question is Mercedes-Benz of Melbourne. Talk about a sleazebag, used car salesman approach to literally ripping off your customers. Do yourself a favor, head over to Orlando if you fell like you can't live without a Mercedes. I would never buy a car again from this dealership and will let everyone I know how they ripped my wife and I off More
by thurt
Employees Worked With
Both the sales person and finance person have been fired since our purchase
October 16, 2023
Do not buy from this dealer at all cost. They sold me a junk new sprinter van that they can not fix due to no mechanics available. Place is an absolute joke of a dealer!!!!!!!!!! They sold me a junk new sprinter van that they can not fix due to no mechanics available. Place is an absolute joke of a dealer!!!!!!!!!! More
by brian32951
Employees Worked With
Harrison Itkin and the General Manager William Casper the friendly ghost…
October 12, 2023
Frank and the rest of the service staff are outstanding. They are very thorough and keep you informed throughout the repair process. I highly recommend taking your Mercedes to them! They are very thorough and keep you informed throughout the repair process. I highly recommend taking your Mercedes to them! More
by Bill G
Employees Worked With
Frank
September 12, 2023
This REVIEW for Elania Tartaglia for my Interaction to Initiate a RV recall Coachmen Prism on 9/5/23.. I am the owner I drove down from Delaware. My RV was being stored@ ALL ABOVE STORAGE ! I needed a to Initiate a RV recall Coachmen Prism on 9/5/23.. I am the owner I drove down from Delaware. My RV was being stored@ ALL ABOVE STORAGE ! I needed a tow to Mercedes Melborne.. I was not recieving clear direction from Reps on phone .. my RV was not driveable ! Elania, addressed my concerns in professional manner, securing an approved tow.. SHE solved previous denials & navigated a positive Solution... My RV was towed to Melborne..ALL recall & maintenance are being addressed.. Elania Tartaglia made it happen.. SHE IS AN ASSET AS A REP/AGENT FOR MERCEDES BENZ ! Please confirm to me that she receives this POSITIVE REVIEW BY .. e-mail.. ty John J Williams williamsjjw1949@aol.com ps Adam Fleshman is handling my recall & requested maintenance More
by daddyjjw49
Employees Worked With
ELANIA TARTAGLIA
August 31, 2023
Great sales and very poor service by arrogant personnel. Waited ten minutes outside before anyone in a bay opens the door. No use of customer name or engagement. Same problem three weeks ago. If you are Waited ten minutes outside before anyone in a bay opens the door. No use of customer name or engagement. Same problem three weeks ago. If you are looking for exceptional or even mediocre service, go elsewhere. Raymond as manager shower zero interest in these issues. More
by Lauren
Employees Worked With
Raymond
July 24, 2022
Guy Newman was attentive, listened well and acted on my specific needs. He was well dressed and knowledgable about the product and financing. specific needs. He was well dressed and knowledgable about the product and financing. More
by auto affectionado
Employees Worked With
guy newman
