Mercedes-Benz of Lubbock

The best service I have ever received at a car dealership I loved the service I received, I did not have to wait, they had a loaner car ready for me they were professional and no nonsense. They called and as I loved the service I received, I did not have to wait, they had a loaner car ready for me they were professional and no nonsense. They called and ask me if I wanted new brake pads and I said yes and they replaced them which I was very grateful for them calling that to my attention. They were doing their best to get me on my way that afternoon because they knew I lived out of town and they did. Monte Ebeling was courteous and right there to help me as soon as I drove up from out of town. Honestly I could not have had a better experience! A young man who worked there volunteered to put my packages in my car when I returned from shopping. More

Quick fix Dropped in for some trouble with a passenger side door handle and to get my plates and they pulled me back immediately and got me back on the road ASA Dropped in for some trouble with a passenger side door handle and to get my plates and they pulled me back immediately and got me back on the road ASAP! Very impressed. The poor service department at dodge is the main reason I traded off my truck for a Mercedes, looks like I made the right choice. More

Excellent Service Department I took my vehicle in for a recall service. Monte Ebeling kept me up to date on the status of my vehicle. The service department was friendly and answ I took my vehicle in for a recall service. Monte Ebeling kept me up to date on the status of my vehicle. The service department was friendly and answered any questions I asked. They returned my car cleaned and ready. Great people! More

On Time and On Top of Service Monte Ebeling met me in the service area early! He was ready, willing and able to help me right away. The time table for the job was exactly what he Monte Ebeling met me in the service area early! He was ready, willing and able to help me right away. The time table for the job was exactly what he told me. He told me what the service found and if more needed to be done. I left feeling very well informed, as well as my loyalty to Alderson was appreciated. All around excellent experience. Thank you👍??👌 More

Stellar service Alderson Lubbock consistently delivers stellar service. We live in San Angelo and would not be able to drive our Mercedes without Alderson's pick up a Alderson Lubbock consistently delivers stellar service. We live in San Angelo and would not be able to drive our Mercedes without Alderson's pick up and drop off service. Monte Ebeling runs an extremely competent service department and we always get great customer service no matter who we deal with. Thanks also to Shawn Gifford who drives in with a loaner and returns our Mercedes after service. Can't say enough great things about this dealer. More

Positive and professional Always get good advice from Service manager Monte Ebeling ...I live 100 miles away and always get appointments that fit my travel schedule and the tim Always get good advice from Service manager Monte Ebeling ...I live 100 miles away and always get appointments that fit my travel schedule and the time available More

Great Consistently great service. I have bought Mercedes for years knowing I will get personal service and easy scheduling. I like the new electronic receip Consistently great service. I have bought Mercedes for years knowing I will get personal service and easy scheduling. I like the new electronic receipts and scheduling. More

Cede 2 I’ve been going to Alderson in Lubbock for 3 years to service my Cede and every time I’ve been there it has been an excellent experience Thank you for I’ve been going to Alderson in Lubbock for 3 years to service my Cede and every time I’ve been there it has been an excellent experience Thank you for always making me feel comfortable and making sure I had a rental or if you didn’t have one you made me feel comfortable at the dealer ships . More

Knowledgable Explained completely of the service needed and required. Professional. Very satisfied. Kept me informed of any thing that was needed while servicing m Explained completely of the service needed and required. Professional. Very satisfied. Kept me informed of any thing that was needed while servicing my car. Very helpful. More

Great customer service Scott goes above and beyond to provide exceptional customer service. He takes care of problems after the sales as well. The service department is grea Scott goes above and beyond to provide exceptional customer service. He takes care of problems after the sales as well. The service department is great too. More