Mercedes-Benz of Little Rock

Excellent service Great customer service. Stephen took great care of me helped me out with my questions and concerns and even provided a shuttle for me. He didn’t just Great customer service. Stephen took great care of me helped me out with my questions and concerns and even provided a shuttle for me. He didn’t just give me an answer to my question he got on the phone and made sure that the answer he was giving me was correct. More

Service was completed on time Service Advisor said the car should be ready by noon and at 12:10 he called to say it was ready to go. Everything requested was done, car was washed a Service Advisor said the car should be ready by noon and at 12:10 he called to say it was ready to go. Everything requested was done, car was washed and looked great. More

Very pleased Please with service, professional and Pleasant staff! Had recall for brake service which was performed it did take a little while but I was pleased as Please with service, professional and Pleasant staff! Had recall for brake service which was performed it did take a little while but I was pleased as far as I can tell... More

GLS450 The headlights on the GLS450 is by far substandard to any in its comparison. Driving the car in wet conditions is completely unacceptable when it com The headlights on the GLS450 is by far substandard to any in its comparison. Driving the car in wet conditions is completely unacceptable when it come to headlights. Ours has been in the shop multiple times with complaints about the dim headlights and MB says nothing but it compares to the other models in comparison. ‘We understand it doesn’t put out enough light, and many other complaints on this model but it meets the government standards, therefore nothing we will do.” Bottom line, I purchased a $90k vehicle and I’m stuck with something my wife hates to drive at night and it’s worth by far less than sticker price. This is my third and my last MB that I’ll ever own. We just picked it up from the shop again today without any improvements or plans to make improvements. More

Service visit Everyone was friendly and helpful and communicated well. We were given a courtesy car to use while ours was being serviced. Overall good experience a Everyone was friendly and helpful and communicated well. We were given a courtesy car to use while ours was being serviced. Overall good experience at Little Rock. More

Shorter wait time. Perfection Everyone person was super friendly. My car was cleaned after service and it wasn’t really dirty. I love my car and I would never buy another brand Everyone person was super friendly. My car was cleaned after service and it wasn’t really dirty. I love my car and I would never buy another brand More

Needing 4 wheel alignment I enjoy the service dept. Kim and Cory were very helpful. I would recommend them. I called that morning and Kim got me worked in right away. Cory got I enjoy the service dept. Kim and Cory were very helpful. I would recommend them. I called that morning and Kim got me worked in right away. Cory got me back to work within 25 mins. More

Great Service Every time I get my vehicle serviced I always receive great customer service and thorough inspections. They go above and behind to not only let me kn Every time I get my vehicle serviced I always receive great customer service and thorough inspections. They go above and behind to not only let me know what is going on with my car but things I need to watch for so that I can extend the life of my vehicle. More

10,000 mile check up went well. My remote key had not worked and they put a battery in for me. They greeted me and were very polite and professional. Great experience. went well. My remote key had not worked and they put a battery in for me. They greeted me and were very polite and professional. Great experience. They changed the oil and serviced the car for 10,000 miles. Did not have to wait excessive time. More

Thorough and everyone was polite and professional I arrived on time for my scheduled appointment and they were ready for my 550SL. They said it’d take an hour and a half but it was ready in 45 minutes I arrived on time for my scheduled appointment and they were ready for my 550SL. They said it’d take an hour and a half but it was ready in 45 minutes including a wash. More