Mercedes-Benz of Little Rock

I had been searching for a blue 2023 EQS 580 SUV for 2 months. I finally found one here. Problem is I live in Dallas, Texas. Solution...I get unlimited free flights as I work for an airline. I had 1 da months. I finally found one here. Problem is I live in Dallas, Texas. Solution...I get unlimited free flights as I work for an airline. I had 1 day off of work...a Saturday...... and flew to Little Rock to check out the car just to make sure it was as displayed. I rented a car and drove to the dealership. Upon arrival I was greeted quickly and the car was waiting in the showroom. I had previously advised them I was coming. The car checked out. I was happy with the condition and the price. I was willing to pay the price they offered....no negotiations. They offered a bid on my trade in...it was far lower than I had from a local dealer. Not an issue I told them I would sell it locally in Dallas, fly back and drive the 580 home middle of the next week. They raised their offer by $5500 for my trade in. Now it made sense to trade it in....problem was my car was in Dallas and I had to work the next 3 days. They raised their offer for my trade again and offered to ship their car and pick up my car. I watch far to much car Youtube to know about all the recent shipping issues related to cars. Not worth the hassle. The 580 had been on their lot for 2 months. It wasn't going anywhere. The pick up and delivery couldn't be done until middle of the week anyway as I travel for a living. ******This is where the old fashioned car sales came in.********** If I didn't agree today the offer for my trade would be lower on Wednesday. Really? They wouldn't get my car via transport until then anyway. Up until this point I was ready to buy. This just soured the entire deal. They pressed a little harder but I stood my ground. I preferred to do things the normal way...my car and the new car at the same location at the same time. I thanked them for their time and drove back to the airport. This is the ONLY Blue 580 SUV currently on sale as a CPO within 1000 miles of me. I want the car....but the classless statement of "my trade might not be worth the same in 4 days".....I politely emailed the salesman about my dissatisfaction with how it was handled. The search continues More

Mercedes Benz have always made sure that they delivered quality service to all of their valued customers. It is very much is appreciated from my family and myself. quality service to all of their valued customers. It is very much is appreciated from my family and myself. More

We were happy to work with the excellent salesperson. He answered all questions that we had. He answered all questions that we had. More

Chris is always very kind and professional. The young gentleman that took me home was as well. Thank you both! The young gentleman that took me home was as well. Thank you both! More

They did a wonderful job! The staff was courteous and professional. I was traveling through and they took my car right in to be checked out. I want to thank the service repres The staff was courteous and professional. I was traveling through and they took my car right in to be checked out. I want to thank the service representative, the technician and the parts team member who help with a part I needed to order. Thanks to all! More

Efficient, friendly sales team with good inventory and no hassle attitude. Very fair offer for trade in. I recommend this dealership for Mercedes customers. hassle attitude. Very fair offer for trade in. I recommend this dealership for Mercedes customers. More

When I say garbage, it garbage! !! The handling of a dissatisfied and unhappy customer because they sold a car with defects and don't want to honor. Their bad car deal! They should h !! The handling of a dissatisfied and unhappy customer because they sold a car with defects and don't want to honor. Their bad car deal! They should have never hired this Mark Lee guy of Little Rock Mercedes Benz Hes bad for business. He don't treat customers right! More

The experience has significantly improved, todays visit was flawless including Chris Lawhon who handled getting everything done. We were in and out very efficiently. Also a whole different feeling in the was flawless including Chris Lawhon who handled getting everything done. We were in and out very efficiently. Also a whole different feeling in the service area. Everyone greeting you and ready to help. More

Sales & service personnel great, limited product in terms of exact vehicle we wanted. Great improvement in the last few years. of exact vehicle we wanted. Great improvement in the last few years. More

Service team was exceptionally cordial and capable. Each kept me apprised of the status of my repair and the work took care of my issues. Each kept me apprised of the status of my repair and the work took care of my issues. More