Mercedes-Benz of Little Rock

Recall repair Was told it would take 1 hour and right on schedule. Would have liked if they could have done repair during Saturday service hours so I would not have Was told it would take 1 hour and right on schedule. Would have liked if they could have done repair during Saturday service hours so I would not have had to miss half day of work. More

Outdtanding BJ Henry was my sales rep. I cannot day enough positive things about him. He answered all my questions no matter how many times I asked the same quest BJ Henry was my sales rep. I cannot day enough positive things about him. He answered all my questions no matter how many times I asked the same question. Overall this was a very positive experience. More

Great service always I have been to many service centers and numerous of car and please believe Mercedes in Littlerock is one of the best. You're always greeted with a s I have been to many service centers and numerous of car and please believe Mercedes in Littlerock is one of the best. You're always greeted with a smile and a hello More

Matthew made my experience extraordinarily special. Matthew was very patient, honest, informative, and trustworthy. He assisted me on a damp, gloomy, cold day in finding my new vehicle which is no small Matthew was very patient, honest, informative, and trustworthy. He assisted me on a damp, gloomy, cold day in finding my new vehicle which is no small job. He listened to me and my needs and went above and beyond to deliver top knotch service. I believe he even became sick after that day due to diligently showing me multiple vehicles out in the rain. He was very knowledgeable about every vehicle I asked about. He was very personable and approachable. I felt like there were no silly questions and he allowed me to ask away until I was satisfied. I would recommend Matthew to anyone who is in search of a new vehicle. He is hands down one of the best, well rounded sales man I have ever met and I am extremely happy with his service and my purchase. Thanks Matthew for helping me!! More

Top notch Service Great response time, got me in same day, too notch service. Stephen rolled the red carpet out, I even got a couple pieces of pizza while waiting😁 Great response time, got me in same day, too notch service. Stephen rolled the red carpet out, I even got a couple pieces of pizza while waiting😁 More

Good and Excellent Services, with details of all! Because of the details of everything that is going on with your vehicle. And the advisor keep you informed if what need to be done to satisfy your con Because of the details of everything that is going on with your vehicle. And the advisor keep you informed if what need to be done to satisfy your concerns.And what the cost is and in the future what need to be done to your vehicle to keep it in top certified condition ... Excellent communication is what I enjoyed about the services at Little Rock Mercedes Benz Center. More

Nice experience Everyone is so nice and eager to help you soon as you enter. I really like the courtesy car program. Very helpful! Josh was super!!! Everyone is so nice and eager to help you soon as you enter. I really like the courtesy car program. Very helpful! Josh was super!!! More

Best Service Manager, Superior Service My dealership in Little Rock is the absolute best. No problems when you are working for the best. Jeremiah is the BEST service manager they’ve EVER h My dealership in Little Rock is the absolute best. No problems when you are working for the best. Jeremiah is the BEST service manager they’ve EVER had. And, Kevin, the General Manager is absolutely wonderful. This Mercedes has a professional, courteous, friendly staff. 5 stars***** More

Brake Services The service manager who provided services (Josh) was very professional and courteous. Unfortunately, I we cannot say the same for the technician who d The service manager who provided services (Josh) was very professional and courteous. Unfortunately, I we cannot say the same for the technician who did the initial inspection of our vehicle. The technician insisted that our vehicle had been in a bad accident which caused damage to the under carriage. He actually went so far to insist that this was so. My husband was taken aback at his attitude. We've had that vehicle since 2010. It was a certified pre-owned vehicle purchased from Penske Mercedes Benz which at 20,000 miles when purchased. The car has always performed beautifully. The only thing that has happened in that vehicle is that it ran over a piece of re-tread from a big truck. There was damage to the air conditioner and front grill. I have owned two Mercedes via the certified pre-owned program. Additionally, this is the first time we've encountered such an individual as this service tech. I would recommend your dealership for service provided they avoid the technician with the snobbish attitude. I give high praise to Josh for his efforts to smooth out this situation. More

Sch B service Prompt courteous service. Excellent representative who explained all service items. Car returned washed, vacuumed and windows cleaned. Would recommen Prompt courteous service. Excellent representative who explained all service items. Car returned washed, vacuumed and windows cleaned. Would recommend anytime and look forward to a future MB purchase. More