Mercedes-Benz of Little Rock

Not Satisfied I have no confidence in this service department. I have had bad experiences repeatedly and do not plan to return. It appears as if the service staff a I have no confidence in this service department. I have had bad experiences repeatedly and do not plan to return. It appears as if the service staff are overwhelmed and under trained. More

First Class Service My experience was great. Everything was completed in a reasonable time frame and everyone was courteous and polite. I am very pleased and would recomm My experience was great. Everything was completed in a reasonable time frame and everyone was courteous and polite. I am very pleased and would recommend. More

Professional Jerrold was professional and very attentive. He made sure we had a pleasant experience. Purchasing this vehicle was one of the easiest experiences we’ Jerrold was professional and very attentive. He made sure we had a pleasant experience. Purchasing this vehicle was one of the easiest experiences we’ve had. Thanks so much for your help! More

Excellent Service It was time for my service but I couldn't wait because I had an appointment for minor surgery and needed transportation. Kym was so helpful and provid It was time for my service but I couldn't wait because I had an appointment for minor surgery and needed transportation. Kym was so helpful and provided me a loaner and I was able to keep the vehicle overnight and returned the next day. Also I had forgotten my gift card and she gave me another one towards my service. I am very pleased with the staff and services. More

Excellent service From the moment I called with an issue they were friendly, helpful and worked me in right away. My car was clean when we picked it up. Nice surprise. From the moment I called with an issue they were friendly, helpful and worked me in right away. My car was clean when we picked it up. Nice surprise. More

Excellent customer service The customer service person was friendly and new whet was going on with the car service. Phoned about parts needed and when they woould arrive for ins The customer service person was friendly and new whet was going on with the car service. Phoned about parts needed and when they woould arrive for installation. More

Great experience! Everyone at the Mercedes dealership was vet friendly and helpful. BJ took the time to let me drive several models before I made my final decision. BJ Everyone at the Mercedes dealership was vet friendly and helpful. BJ took the time to let me drive several models before I made my final decision. BJ is an excellent salesperson- he is very personable and respectful. The whole process, from selecting the right vehicle to financing, went smoothly. Carey in financing was great. He was very efficient, and helpful. Steve made sure everything was working well, and helped me with my final decision. More

Very satisfied Very professional work force. I would recommend this service department to anyone who needs routine maintenance or repairs performed on their vehicle Very professional work force. I would recommend this service department to anyone who needs routine maintenance or repairs performed on their vehicle. This dealership never disappoints. More

Wonderful Completely satisfied The atmosphere was calming. The facility was clean. The staff was friendly. I was informed of the cost prior to the service. Completely satisfied The atmosphere was calming. The facility was clean. The staff was friendly. I was informed of the cost prior to the service. In and out More

Rodney Mays I took my s550 in because my check engine light was on and trunk wouldn't close automatically. The charged me 4600 dollars stating that I had several I took my s550 in because my check engine light was on and trunk wouldn't close automatically. The charged me 4600 dollars stating that I had several codes that needed attention. After service was done I went to pick car up and trunk still didn't work properly so I had to leave it after waiting 2hrs. The problem keep car in service for 3weeks. I picked car up a second time and drove it home and check engine light came back on. I then took it back in for service technician stated the cam sensor wasn't programmed after car was returned check engine light game back on. I call service Dept and Spoke with a lady named Kim who rushed me off phone and hung up on me. Will revisit dealership and speak to operations manager. More