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Mercedes-Benz of Jacksonville

Jacksonville, FL

4.8
633 Reviews

10231 Atlantic Blvd

Jacksonville, FL

32225

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633 Reviews of Mercedes-Benz of Jacksonville

February 14, 2024

Everything was great but had trouble with transport home had to wait an hour and. It was too expensive More

by cmdoctora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Adams
Feb 14, 2024 -

Mercedes-Benz of Jacksonville responded

We appreciate your feedback and are glad to know that you had a great experience with us at Mercedes-Benz and Sprinter of Jacksonville. We apologize for the inconvenience regarding transport, we'll take note of this as we continue improving our services.

February 12, 2024

My car came back the same dead battery no oil or fluids,I paid $1515 for nothing More

by Dee PAEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David
Feb 13, 2024 -

Mercedes-Benz of Jacksonville responded

Dee - I'm sorry to see that you were not satisfied with your experience. If you'd like to share anything further about your visit, feel free to reach out to me directly so that I can address your concerns. Thank you, Josh Tanner - Service Manager - (904) 777-5900

February 11, 2024

Ali is fantastic! A pleasure to deal with. She kept us informed before and after our service. We are planning an extended trip in our Sprinter and as the unit was used More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ervis - technician (mechanic)
Feb 12, 2024 -

Mercedes-Benz of Jacksonville responded

Barry, it's great to know that Ali and the team at Mercedes-Benz and Sprinter of Jacksonville provided you with excellent service. We're glad your Sprinter is ready for your extended trip! Safe travels!

February 10, 2024

I am happy with the service I have received from the dealership the explain the service done More

by mlicardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Behar
Feb 12, 2024 -

Mercedes-Benz of Jacksonville responded

The team at Mercedes-Benz and Sprinter of Jacksonville loves seeing great reviews! Thank you for taking the time to share your feedback.

February 03, 2024

Dillon was a pleasure to work with today, he had us in/out of the dealership in less than 1 1/2 hours and also spent some time with us in helping us to understand the technology and connectivity of the More

by Kmitaboss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Hastie
Feb 05, 2024 -

Mercedes-Benz of Jacksonville responded

We're delighted to know that Dillon was able to assist you efficiently and effectively at Mercedes-Benz and Sprinter of Jacksonville. We hope you enjoy your new vehicle's technology!

January 31, 2024

They always meet expectations ! Behar is the best. I don’t think he knows the word “no”! Have had great experiences at Fields! More

by Torid98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Behar
Feb 01, 2024 -

Mercedes-Benz of Jacksonville responded

It's great to know that Behar and our team at Mercedes-Benz and Sprinter of Jacksonville consistently meet your expectations. We appreciate the positive feedback!

January 26, 2024

Ali is amazing. I brought my sprinter in for an oil change. I expected to come back a couple days later to pick it up and much to my excitement, it was done in less More

by avk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Jan 26, 2024 -

Mercedes-Benz of Jacksonville responded

We're so glad to know that you had a great experience with us at Mercedes-Benz and Sprinter of Jacksonville! It's wonderful to see how much you appreciated Ali's professionalism and efficiency. Thanks for the positive feedback, we look forward to seeing you again soon!

January 25, 2024

Professional, friendly and a good job every time. Have bought a couple of cars here and always take them for maintenance. More

by Cgil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Williams
Jan 25, 2024 -

Mercedes-Benz of Jacksonville responded

We're glad to know you've had consistently positive experiences with us at Mercedes-Benz and Sprinter of Jacksonville! We appreciate your trust in our team for both purchases and maintenance!

January 24, 2024

Great service SPD service friendly staff gray facilities, he was the best experience ha ha in a dealership service department More

by Edmarc1333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blair Sharpe, Lee McMillan, Aaron Mong, Anna Sackel, Josh Tanner
Jan 25, 2024 -

Mercedes-Benz of Jacksonville responded

We're glad to know you had a great experience with our service department at Mercedes-Benz and Sprinter of Jacksonville. Thanks for the feedback!

January 20, 2024

Excellent service. I will buy my vehicles wherever my service rep works. He is that good. Jonathan Hill is the benchmark that everyone should strive to be. He has taken More

by Gmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Hill
Jan 22, 2024 -

Mercedes-Benz of Jacksonville responded

We're delighted to know that Jonathan has been providing you with excellent service for the past 20 years at Mercedes-Benz and Sprinter of Jacksonville. We look forward to continuing this relationship in the future!

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