Mercedes-Benz of Jacksonville

Service Department - Dalton always provides excellent customer service. He double checked everything, knowing I was getting ready to take a road trip. customer service. He double checked everything, knowing I was getting ready to take a road trip. More

Today my appointment was a good experience the dealer provided a loaner car and the experience was excellent the persona was friienly an n professional provided a loaner car and the experience was excellent the persona was friienly an n professional More

Jonathan Hill is my service advisor. Jonathan always stops and listens to my concerns. He is always showed the courtesy and respect. I would recommend Mercedes-Benz of Jacksonville an Jonathan always stops and listens to my concerns. He is always showed the courtesy and respect. I would recommend Mercedes-Benz of Jacksonville and Jonathan Hill Thank you again, Jonathan Frank Paolillo More

Behar was very thorough, kept me informed. Excellent customer service. I recommend them for your future dealership needs. Excellent customer service. I recommend them for your future dealership needs. More

All the work was done in a timely manner. The technician Dalton answered all my questions. Satisfied! The technician Dalton answered all my questions. Satisfied! More

The cost had gone through the roof as compared to the cost last year which was high then. cost last year which was high then. More

Ali was great. Got me in and out inside of the time promised. A very good experience all around. Got me in and out inside of the time promised. A very good experience all around. More

Customer service is outstanding. My rep Rick was very helpful and notified me about a recall on my vehicle that I was not aware of. I informed him of some concerns with my vehicle an My rep Rick was very helpful and notified me about a recall on my vehicle that I was not aware of. I informed him of some concerns with my vehicle and he insured me that he will make sure the mechanic goes over the vehicle. He did so and sent a video of some problems that I did not know existed and so glad he did. I was able to get all the repairs done. My vehicle was there for three days because of some parts due to my vehicle is a 2012. I was given a loaner vehicle and Rick called me every day with the status of the vehicle. In my past experience with zero for my vehicle I never had a service representative talking to me everyday keeping me updated with our me calling. He made sure I was taking car of and the repair bill was reasonable. When I do have to buy a new car I will buy from Mercedes Benz of Jacksonville… More

Stopped taking car there once outof warrenty because you can’t get a service advisor to answer calls or return a call. last week Ally, fromMB jax called to ask me why I haven’t been in. told her the sam can’t get a service advisor to answer calls or return a call. last week Ally, fromMB jax called to ask me why I haven’t been in. told her the same answer. she acknowledged it’s a common complaint. Offered me a free set of wipe blades, installed at my home. appointment sent for this past Friday, confirmed in numerous texts, then no on every showed. STAY AWAY FROM FIELDS AUTOMOTIVE. More

Dillon was very nice an he keeped me in the loop of whats was going an he text me back when i needed to ask a question was going an he text me back when i needed to ask a question More